Incorrect data - HUH?

[medicnick83]

Okay, so my girlfriends phone has stopped working today.
It only works when she is near WiFi, when not near WiFi - not BIS etc works.
Shes on a contract and it's been fine up and till today.
She calls 173 and ends up speaking to a lady who says her data package on her contract is wrong, it's for a iPhone and not a Blackberry (She has a Z10)
This all started this morning.

Any idea whom we can speak too to fix this because MTN hangs up whenever we call.

 

[RichardG]

Try escalating the matter on twitter, hellopeter or alternatively if there is a walk-in centre near you - go directly there.

Take all the necessary documentation with you. The contract your girlfriend signed that clearly states the phone,IMEI, etc.

When did your girlfriend take out the contract ? If recently the sales consultant must have done a *** up.

 

[Y'ello Crew]

Hi Gdiza,

That's a bit odd as a Z10 uses normal data bundles. Please PM us her cell number and we'll have a look for you.

Regards,
Sivuyile