Incredible Fail!

[Mars]

I don't blame the original sales person. We know it is a network interface card and abbreviated to NIC, but I dare not try and make an impression anywhere and ask for a 'NIC'. That's just being daft to be honest. Seems you went there with a stuff them, know it all attitude and setup yourself up for failure by being holier than thou.

Calling a spade a spade and all that. Honest misunderstanding from said employee, but worthy enough to post on a public forum?

I need a Network Card please sir, not 10/100 la di da crap!

Ha ha. You mean the second sales guy , yes by the time I got to him I was a little annoyed already. I had already asked one guy for a network card straight out and I got lead to the 56k modems

So I was trying to heckle the second guy a little.

My gripe is still :

SERIOUSLY? A whole fadam shabam big ass pile of 56k modems but not 1 network card in the place?

 

[Jagtiger]

Not that it will help, but I filled out a customer feedback form on their website with a link to this thread. Made me feel a little bit better

http://img522.imageshack.us/img522/4443/incrediblecorruption.jpg

I lol'd.

On topic:
IC is used rather for office stuffs than just computers... Printers, cartridges, office software, etc.
For separate components I use narrowly specialized shop, where they sell latest technology at right prices (unlike at IC).

 

[ToxicBunny]

Eish this is too much of funny.

 

[The_Unbeliever]

When last was I in an IC shop?

hmmm....

 

[Soprono]

Whahahahahhahaha, thats what you get for employees from IC, do they ever look clever ? wonder how stupid we can make them look if we had to ask a massive big question hahahah,

 

[Conradl]

Incredible connection offers a different, and necessary, service that is simply not aimed at the kind of people who post here. When you consider rent, logistics, salaries etc, it is clear to see why IC is more expensive than a small computer shop.

Secondly, and meaning no disrespect to anybody, working as a sales person at IC is hardly the pinnacle of success - it is more of a starting point. Obviously the quality of sales person would differ; and the good staff move on to better things. For example, I was there the other day and took down the sales persons details so that I may employ them some day - he was just that good.

Having said that, I would never buy anything there

 

[11masoodt]

i've never had problems with them, i always seem to find the good guys who know their stuff. but even then i dont buy too often from them.

 

[Leostar]

I must remember to ask you guys where to buy stuff next time. BTW I am a super non expert LOL. But some expert wanted to upgrade so much stuff that I asked the "stupid" question ' Not better to buy new instead of maga upgrades as proposed? Others here then agreed best to buy new machine rather than upgrade many components at great costs.

But where should we buy from? I was in Namibia Windhoek, and the computer purchase game is played diferently there.

 

[Claymore]

IC's laptop prices can be very good. I've on occasion seen laptops somewhat cheaper at retail than my distributor's dealer prices - an you can check them out, feel the keyboard, see the screen, etc.

 

[Ou grote]

I have found various levels of competence with IC staff, some know their stuff, some don't. I find that they usually want to hawk Belkin products, which are damn expensive. I also have to wonder why they still stock so many 56k modems, and even the external models. Seriously, unless you setting up a PC for faxing....

A few years ago, I found a Voodoo 3 going for R1200 in Tygervalley's IC.

Also in their defense: they at least a good place to go if you need to check out a product before ordering it from the supplier or before offering it to a customer. A bit tough sometimes to ask the distributors to open a box so you can see if the thing is worth offering to people.

That's why I go there, and order from Take2 etc.
Also good for buying cd's.

 

[dabbler]

I had a PC power supply fail on me on a Sunday, one that I HAD TO get going immediately, same day. I.C. was the only place open where I could buy one. This is unfortunately the service you pay for.

 

[Y'all Qaeda]

Having worked at Hi-Fi corporation a few years back, which is part of the same chain, I can tell from experience, when they got bored. The people played touch rugby with printers.. So if the stuff is broken, now you know why. Also, I fully second the fact that they are very expensive! And the uselessness of IC's staff is almost a given. I want to go into that same store and ask the guy for a: 56kb modulator demodulator and see what response I get..

 

[shaddowdragon]

We can all laugh at Incredible Connection... but the people having the last laugh are the fat rich buggers who own it. So much money to be made from the masses.

Thing is people want to be idiots. As a part-time reseller I have to battle with idiots who think IC is the only place that sells computer products and that I must be dealing in stolen goods or something because I can offer some products at less than half of what IC want at times.

Ag well, whatchagonnado.

I do like IC though to boost my sense of goodness and well-being. When I'm feeling down I just like to go in there and ask a question and get a wonderful blank look from them... puts a smile on my face and my inner child puts on its scottish accent and goes "ogggg, Ahm bet-uh ahn uuuuuu"

Can I join that party; ROFL

 

[cholaquepita]

What is the purpose of this post? To show up how clever we are? How idiots they are?
It's a business gentleman; of course they have intelligent people as well as amateurs. About 3 months ago I walked in into a BestBuy shop in L.A. USA; since COMPU USA went out of business, perhaps Bestbuy is the closest thing to IC, comparatively speaking.
I had to speak to the branch manager because after consulting two "specialists" at the Computer section, nobody could give me a reason if they had a pair of PCI cards (Nvidia or ATI) that I could crossfire.
IC has large stores, at key shopping centers, their premises are nice to visit, and they have plenty of stuff to browse around, admittedly not the very latest but so what? We live in South Africa, the very newest will always arrive late.
Their staff smiles at you, they try their best, if we are so clever then let us do our homework and request specifics, trying to show up our “technical prowess” what do you want to achive?

 

[Viva]

This is not about "us" trying to show off. You expect people who work at a large computer store to know what they are talking about. Which they don't.

This is what happens: Normal not-so-into-computer-people goes to IC, trust their opinions and make bad choices based on bad advice. And this is what makes me really mad.

 

[Conradl]

Having worked at Hi-Fi corporation a few years back, which is part of the same chain, I can tell from experience, when they got bored. The people played touch rugby with printers.. So if the stuff is broken, now you know why. Also, I fully second the fact that they are very expensive! And the uselessness of IC's staff is almost a given. I want to go into that same store and ask the guy for a: 56kb modulator demodulator and see what response I get..

No offence but that would be funny. Not so much because it could make the salesperson look stupid; but because you would look like a bit of a fool. Nobody speaks like that....

Its like the guy on this forum who had a customer call him a noob and walk out of his shop because the patron was asking for DDR4 RAM for his PC

 

[Y'all Qaeda]

Your oratorical sonorities are too pleonastic to be expeditiously assimilated. OR: 'Too many big words make it hard for people to easily understand you.'

 

[Ronjay]

There needs to be a degree of proffesionalism. As a sales person you actually need to know the products that you sell. This is actually imperitive as you earn a commision on sales so if some one does come in tothe shop and asks for a 56kb modulator demodulator you should beable to take the dude strate to a 56k modem. If your response is to stare blankly at your customer chances are you are not going to get that sale. I worked as a sales person for a number of years and I can tell you that knowing your products is half the battle won, the other half is realizing that the customer is always right, even when he is wrong. Incredible Con-artists don't take the time to insure that there staff are able to deal with customers properly and are able to sell the products they sell. This, and the fact that they charge up to 200% more then other PC orientated shops makes them a big FAIL in my book.

Ps. It is the sales persons responsibility to know what NIC is. If you where selling jam sarmies and I came and asked for a 'sandwitch with sweetend, preserved, gelatinus fruit I'm pretty sure you would figure out what that is.

 

[seventhson]

There needs to be a degree of proffesionalism. As a sales person you actually need to know the products that you sell. This is actually imperitive as you earn a commision on sales so if some one does come in tothe shop and asks for a 56kb modulator demodulator you should beable to take the dude strate to a 56k modem. If your response is to stare blankly at your customer chances are you are not going to get that sale. I worked as a sales person for a number of years and I can tell you that knowing your products is half the battle won, the other half is realizing that the customer is always right, even when he is wrong. Incredible Con-artists don't take the time to insure that there staff are able to deal with customers properly and are able to sell the products they sell. This, and the fact that they charge up to 200% more then other PC orientated shops makes them a big FAIL in my book.

Ps. It is the sales persons responsibility to know what NIC is. If you where selling jam sarmies and I came and asked for a 'sandwitch with sweetend, preserved, gelatinus fruit I'm pretty sure you would figure out what that is.

I agree.

 

[KhoisanX]

I agree.

I disagree, up to a point. The guy should probably have known what a network card is, but as an example: if I work with CAD software everyday and know a particular product inside out it would be unreasonable of me to walk into a store and expect someone to have that same level of knowledge about the product. Now consider the fact that they have hundreds of different products, you simply cannot expect one person to know everything about every item.

Sometimes their prices are actually very good and and it is convenient to buy from them, their service varies of course but I have found quite a few people who actually know what they are doing, but also one guy who didn't know what a vga cable was