Internet Solutions Uncapped ADSL under fire

johndoe1983 said:
hotfile / rapidshare or any of those i got accounts with, are not shaped in my experience. I pull off @ 400 to 410.. not maximum, but good enough for me
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this is on the mweb uncapped shaped account? if so count your lucky stars and don't ever give Mweb Ops your details.
 
Riot2 said:
I understand what u r trying to say
but there is one issue: if they shape 50% of users on 4mbit.... u cant get more ppl in that 50%...
but what u meant i assume is that the amount taken to be in the top 50% will get lower and lower
but the same number of ppl, relatively will stay in the top 50%, it was just easier to get there

so say theres 300 users, half or 150 will be shaped
the cut off point might have been 300gb
now the number usage limit might drop to say 200gb the cut off point (as ppl try to avoid been shaped and so use less)
still only 150 ppl will be shaped... they just got shaped sooner and couldnt make it to 300gb ne more

however the cut off point isnt a fixed amount and will vary based on the total pool of usage
so as one person becomes shaped another may drop out of the category of been shaped cuz the overall average changed and they are now below it, whereas the other person got above it
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I agree with what you saying but the 150 users you refering to will contantly be changing as heavily shaped users fall out of the top 50% users list and get replaced with users using less data so over time you will that higest users will be using 5 to 10 gigs and get heavily throttled it will take some time but they only way i see to avoid this is to make fixed highest use limit you cannot have it veriable or you will have the issue where today you getting great speed and tomorrow you getting really bad speed and you have not downloaded that much just the maximum threshold has readjusted itself and you replaced a high user in the 50% range of users
 
So even if everyone downloads a very reasonable 10gig, 20% gets hit with shaping. Thats just plain retarded.

The cut-off point should be decided by network load, not in a manner that still shapes even if the network is not under load.

The way it should work imo is like this:
  1. Network detects heavy load
  2. Shaping heavy users starting with the heaviest user according to rankings.
  3. Keeps going down the rankings shaping users until the load is managable.
  4. Once things normalize, users get unshaped again, starting from the bottom of those that were shaped.
That way the heaviest users get hit *when necessary*, and only as many as necessary, not some arb percentage of users all the time.
 
killkom said:
I agree with what you saying but the 150 users you refering to will contantly be changing as heavily shaped users fall out of the top 50% users list and get replaced with users using less data
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how do you figure this? how can someone in the top 50% be replaced by someone who has used less data?

unless you are saying that behaviourally, people will start to use less and less in each month to minimise the risk of being caught in the top 50%.
 
IS used to be proud of their heavy users, but since so many more people have uncapped accounts their cost to Telkom for IPC has gone through the roof -> check one of the earlier news items on MyBB where they said it wentr from 25% to around 60% or so with the cheap uncapped. They basically cannot keep on paying Telkom for the bandwith that people are pulling.

It's not a problem with IS, it's Telkom laughing all the way to the bank.
 
According to feedback from this ISP his client was listed as an ‘abuser’ after his usage of 25 GB pushed him into the ‘top 20%’ of users who are shaped in line with the IS FUP.
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Teehee!!! I downloaded that much over the weekend with mweb. And it was by mistake. LOL:p
 
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killkom said:
There seams to be a Flaw in IS's thinking

I understand they are trying to apply a mathamatical formula to work out abuse but I don't think it can be that simple.
Say the top 50% of users are over 300 gigs so they will start getting throttled heavily when they reach 300 gigs then so they will be severly limited to what they can do so there usage drops sharply but over time this 300 gig threshold will be dropping that will include more users in that 50% of abusers which will drop the threshold even more so eventually you will not be able to use more than a few gigs of data before you get throttled

I am right in my thinking?
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Thats exactly what I told the IS rep I spoke to. I said with that system that just means that big users will leave your network constantly, and ergo the volumes will just keep dropping, because every month u`ll have the top 20% of your user base pretty much leaving.

When my IS rep visited me today he said only 1.2% of the accounts were being throttled. I showed him my clients usage based on the new star system and I showed him how easily 60% of my uncapped clients were being throttled so I did not believe the "1.2%" story. He recons that people in my city just milk the Internet because they have nothing else to do :/ Very few of my clients are from my hometown.

He also told me.. if someone downloads 1gb in a day, thats considered abuse and he is put into the extremely degraded service.

He also told me that only torrents and p2p get shaped. Rubbish.
 
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They must just creat a account that between 8 and 8 shape downloads to 80% of the full line speed. Then @ night open it up fully but useage durning the 8 to 8 must not greater than 10 gig.
 
People are realising how pathetic the service and bandwidth from IS are and will not believe their blatant lies about throttling. Even low usage customers like myself get < 1Mbits (on a 4Mbit line) during office hours on IS accounts. SAIX acccounts on the other hand seem to perform far better, and with lower latency.

Avoid IS-based accounts from ISPs that have no clout with IS (Afrihost, Axxess). MWeb uncapped is currently the only way to go. Avoid IS-based accounts for international gaming completely.

IS, you really suck. Really. Even more than Telkom, if thats possible.
 
mrlgm007 said:
They must just creat a account that between 8 and 8 shape downloads to 80% of the full line speed. Then @ night open it up fully but useage durning the 8 to 8 must not greater than 10 gig.
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They did, it was called Express+.
 
milomak said:
how do you figure this? how can someone in the top 50% be replaced by someone who has used less data?

unless you are saying that behaviourally, people will start to use less and less in each month to minimise the risk of being caught in the top 50%.
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I am just trying to get my head around how they working this out
Another thought on this is the threshold gets calculated every 10 days and I assume the users data usage gets reset every month I am sure these will be out of sink usually so if the threshold is based on what the highest user is using and the threshold gets rest on say the 4th of the one month at some time the threshold will be as low as 5 to 10 gigs so for the next 10 days anyone that downloads who get to 5 gigs will start getting shaped and people getting close to 10 gigs will be switched off then what are the chances of the threshold being calculated at a higher value for the next 10 days pass

Maybe I am just over thinking this and should stop before I hurt myself
 
milomak said:
this is on the mweb uncapped shaped account? if so count your lucky stars and don't ever give Mweb Ops your details.
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it's not my account ;) chances of being traced on this..... -0.1% ;-) right now, im at the airport (on this cr-apXz0rs "Always on" solution.... having a laugh and thanking mweb in the back of my mind for their service vs. this thing they call "always on" lol
 
You only have unhappy customers if you have an expectation gap.

Let me explain. If your customer expect 400Gb for R400 and you are offering 40Gb for R400 then you are going to piss off everyone that was expecting more than 40Gb. Right?

This is the root of all evil in the uncapped market. Uncapped users expect 24/7 downloading. ISP recon an average user should hit couple of 100 megs, maybe a gig.

Now, no one will complain if ISP's come out and say this and spec their products accordingly. Instead, they try to be as vague as possible. Using terms like fair use and 20% rules, which is not helping. You want less pissed of customers, start being more open about your products and users will have a correct expectation and therefor less complaints.
 
Uncapped users expect 24/7 downloading
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Not true .. users expect to get full or near line speed while being able to download a reasonable amount.
True .. ISP's need to spec the amount that is considered fair use. 20% of an unknown is still an unknown to me.

If I know my connection is gonna be useless after 25gigs on IS, I can at least use that information to shop around & get a better deal.
 
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