Internet Solutions Uncapped ADSL under fire

IS Fair Use Policy - Terms and Conditions
  1. ...you will be shaped!
  2. ...you will be shaped!
  3. ...you will be shaped!
  4. ...you will be shaped!
  5. ...you will be shaped!
  6. ...you will be shaped!
  7. ...you will be shaped!
  8. ...you will be shaped!
  9. ...you will be shaped!
  10. ...you will be shaped!
  11. ...you will be shaped!
  12. ...you will be shaped!

There's a message in there somewhere. Just don't seem to see it. But don't worry. It will come to me. ;)
 
I am just trying to get my head around how they working this out
Another thought on this is the threshold gets calculated every 10 days and I assume the users data usage gets reset every month I am sure these will be out of sink usually so if the threshold is based on what the highest user is using and the threshold gets rest on say the 4th of the one month at some time the threshold will be as low as 5 to 10 gigs so for the next 10 days anyone that downloads who get to 5 gigs will start getting shaped and people getting close to 10 gigs will be switched off then what are the chances of the threshold being calculated at a higher value for the next 10 days pass

Maybe I am just over thinking this and should stop before I hurt myself

You are right. If they start the shaping say on day one. Then the first half of the userbase to start using the net immediately become the shaped ones. And it then also immediately creates an artificial ceiling on the product.

And the other question, as you rightly ask, is whether the cumulative total gets looked at or if it resets every month.
 
Not true .. users expect to get full or near line speed while being able to download a reasonable amount.
True .. ISP's need to spec the amount that is considered fair use. 20% of an unknown is still an unknown to me.

If I know my connection is gonna be useless after 25gigs on IS, I can at least use that information to shop around & get a better deal.


Exactly. I think they try to be as vague as possible so that you can't shop around. I also think that if they say 40gb, everyone will try to aim for the 40 gigs...

(I was a little exaggerating with the 24/7 downloading...)

In the end I think that all of this is still growing pains and in time things will settle down. I think people expecting 24/7 downloading is on the wrong account. If you are a home user that would like to surf the net and watch a clip and phone your kids overseas, these lite accounts was designed for you. Guys, if you want to download, ie, Usenet, torrents, then pick another supplier or a more expensive account.
 
I wouldn't mind if they shaped P2P only, as long as they leave normal browsing alone. I got uncapped this month and updated Windows...Now looks liked I'm shaped at random times of the day.
 
So after 3 days of IS i just could'nt take it anymore. changed over to Mweb this morning. and its excellent, can hardly notice any shaping.
 
He also told me.. if someone downloads 1gb in a day, thats considered abuse and he is put into the extremely degraded service.

1GB a day is abuse??

Is this some sort of joke IS?
 
I'm so lucky I jumped ship before they even announced this s**t. How can they expect people to pay almost the same as there old express+ accounts but only be able to download 1/3 the data???? What a crock and I hope they suffer for it.
 
This whole uncapped revolution that's happened in SA is only upsetting me. We still seem so far away from a real uncapped service where you can download whatever you want without having to worry about it.

I just got OpenWeb's Gold Uncapped account, I sure hope it continues to deliver as I hope. If not, I'm dumping uncapped altogether.
 
Yup looks like another webafrica move to me (We don't want customers!!!!!)

I think the best thing to for this out is to move and leave IS to there usage policy. Thank goodness there are no contracts anymore

Its amazing that mweb has weathered all this yes they have had some outages and performance issues but they still seam to be the best in the uncapped market
 
So what it means is that you need to get botnet on all IS customers just to boost up the average usage of all users ?
 
So what it means is that you need to get botnet on all IS customers just to boost up the average usage of all users ?

It's percentage of Users not of usage
Code:
10 day Rolling Window - If you're in [b]Top 20% of IS users[/b] for this connection speed, you will be shaped 
User Policy applies 24/7, Weekends & Public Holidays 
For the 4096 Kbps Basic Lite Account, if you're in [b]Top 50% of IS users[/b] for this connection speed, you will be shaped 
For the 4096 Kbps Basic Account, if you're in [b]Top 20% of IS users[/b] for this connection speed, you will be shaped

I am confused, does mweb not run on IS?

No they do not
 
uneducated attempt at statistical analysis

You can download the python script and excel files I used from here (the script outputs a csv file):
http://www.filehost.co.za/file/835-5588683304.html

I used a sample size of 100 people. I generated random numbers for daily bandwidth use according to these percentages:
Lowend: 25% 1-3GB per day
Average: 50% 3-10GB per day
Aboveavg: 20% 10-30GB per day
Abusers: 5% 30-40GB per day

In sample 1 the users stay in the same group, so continue with normal usage patterns when unshaped. In sample 2, the a few users start to use lower amounts of bandwidth as the month progresses...

Shaping starts at the end of day 1, with the top 50% of users being shaped. The top 50% are calculated on a 10 day rolling total (which starts at one day and builds up to ten…).

Sample 1:
In this sample day 1 usage was 960GB.
The rest of the days fluctuate between: 203GB and 482GB
Days 2 – 9 average 239GB
Days 23 – 30 average 253GB
Lowend: 2 shaped one day each; average was 59GB for the month.
Average: every user shaped 16.4 days per month; average was 87GB for the month
Aboveavg: every user shaped 24.65 days per month; average was 111GB for the month.
Abusers: every user shaped 27 days per month; average was 102GB for the month.

Next, I adjusted the numbers so that over the course of the month more people started using less. By the 21st day:
Lowend adjusted to 45%
Average adjusted 45%
Aboveavg adjusted to 8%
Abusers adjusted to 2%

Sample 2:
In this sample, day 1 used 941GB.
The rest fluctuate between 146GB and 426GB. There are only 2 days above 300GB (each time the abusers get unshaped…).
Days 2 – 9 average 211GB
Days 23 – 30 average 167GB
A definite downward trend…

The following is based on the numbers at the start of the month (so if someone average changed to a lowend user they still get counted as average).
Lowend: every user shaped 3.8 days in the month; avg use was 52GB
Average: every user shaped 15.4 days in the month; avg use was 66GB
Aboveavg: every user shaped 22.3 days in the month; avg use was 80GB
Abusers: every user shaped 26.8 days in the month; avg use was 99GB

Problem with this model is that the users that switched weren’t necessarily the ones that used the most bandwidth (My tiredness is greater than what I think the difference in results would be...).

Conclusion: if users don't use less bandwidth as the month goes on then fewer people get shaped, and the shaping 'limit' stays pretty high. However the more likely scenario is that people will adjust how much they use after experiencing how bad the shaping is, so more people are likely to be shaped as the threshold slowly drops over the course of the month.

Notes: the minimum usage was 1GB per day, shaped users had 0GB per day. Average users were between 3-10GB per day, it's probably more realistic to use 0-10GB per day. this would lower overall usage = more people getting shaped. There are no people that increase their usage throughout the month, so maybe they can balance each other out?
The rolling cap is calculated once per day; if IS is doing it more often then that would affect the lower end users more (downloaded 2GBs at 6am, turned computer off, was shaped vs 1GB at 6am, 1GB at 6pm same day, not shaped).

I tried the same models with the top 20% being shaped. It lot fewer people ended up being shaped, but I didn't account for the lower line speeds so I think it looked a little kinder for IS...

tldr: IS suck
 
IS is the Pits

We have had an IS uncapped account for several years. I've always complained of shaping, including http and https. We swithced to Neotel Business and took the same capacity - 2MBbit (We had 2 x 1 MB ADSL accounts). Suddenly all our online secure sites started working properly for the firsat time. Average 2 sewconds to open a page. IS needs to catch a wake up. We live in the 21st century.
 
This whole uncapped business is a load of bulls**t. My ISP is Cybersmart, and they were relatively transparent with their packages, but not anymore since MWEB confused the market with their uncapped(wich is shaped,and has a fair usage policy attached to it).....wich in turn isnt UNCAPPED to me. Why cant they just tell me I have 10/15/20 gigs to download 24/7??
 
im sure they will lose many clients in the months to come
 
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