iPhone 6+ questionable QC

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Found what looks like a "defect" for lack of a better word on my iPhone 6+. Just my luck I guess. Add that to my OCD and it is a recipe for disaster! At first i thought it was maybe a section on the display panel where you inserted a prying tool of sorts to remove the screen from the chassis, but on closer inspection it looked to irregular.

The offending section is in the top right hand side of the display, it becomes obvious because it exposes the "space grey" of the chassis where the screen normally resides. Almost looks like the screen has had a piece carved out of it. Took the phone to Menlyn iStore yesterday to see if they had seen something like this before. They were stumped. Said screen should be uniform right around. I compared it to a gold demo unit they had and it was flawless. I suppose if this problem presented itself of a iPhone 6 I would not have noticed it at all ;D

Tired to take a picture of the section but it's very difficult to capture. I emailed [email protected] they have already been notified by the store manager. Lets see what happens. Anyone else have this issue?

iphone6screen_zps3e5a145a.jpg


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That would drive me nuts. Did the screen not shift while the phone bent in your pocket?

Kidding. On a serious note it would really really bother me. Did the store give you any indication that it would be replaced?
 
That would drive me nuts. Did the screen not shift while the phone bent in your pocket?

Kidding. On a serious note it would really really bother me. Did the store give you any indication that it would be replaced?

HAHA, no did the squat test in store with their demo unit and my favorite pair of jeans and gym shorts just to make sure I was making the right choice :D

First thing I was asked is if I had Apple Care? I was not even offered it when I did the upgrade. As if Apple Care puts higher on the priority list. I did ask what their procedure was regarding these sort of issues but they seem to have their hands tied up in red tape. Something about MTN stock vs Telkom stock. There was mention of it being an OBF (out of box failure) but unit is working of course. Confusion. I told them I would not accept unit going back to where ever to have it checked out and that it should be sorted out at store level. Lets see. Spent R200 on glass screen protector as well.
 
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Apple Care doesn't exist in South Africa last time I checked so I find that question rather interesting.

Either something has changed or they just scapegoating.

In all honesty though I'm equally OCD but would brush over that anomaly.
 
Apple Care doesn't exist in South Africa last time I checked so I find that question rather interesting.

Either something has changed or they just scapegoating.

In all honesty though I'm equally OCD but would brush over that anomaly.

I suppose but I'm really not in the mood to "please explain" when it comes time to sell or trade up the unit. Just gone through the iStore trade in process and they poke and prod the phone with all sorts and tools. They will pick it up.
 
I suppose but I'm really not in the mood to "please explain" when it comes time to sell or trade up the unit. Just gone through the iStore trade in process and they poke and prod the phone with all sorts and tools. They will pick it up.

Give them hell dude. That phone is probably worth over R12k and you deserve for it to be right.
 
No I would remand a replacement. That is a massive gap IMO. Like a piece of glass is chipped away. But it makes me wonder how it passed inspection :/
 
Got a call today and they are going to swap the unit out, they're just trying to source a unit for me. So far extremely impressed with the guys @ [email protected] and the Menlyn iStore.
 
Got a call today and they are going to swap the unit out, they're just trying to source a unit for me. So far extremely impressed with the guys @ [email protected] and the Menlyn iStore.

I'm glad you got it sorted, my phone didn't have that defect but i also had good service from the Menlyn branch :D
 
Thanks man. Would love to know how this actually happened. I'm very curious. Tried to find similar issues on the web but came up short.
 
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Got a call today. My replacement unit is available for pick up. Great service from iStore Menlyn and people behind the scenes. Happy days.
 
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