is this normal? over 10% packet loss from ping to isp!

Moodi

Member
Joined
Mar 4, 2017
Messages
16
I ran ping plotter and the 2nd hop which is the isp router is ALWAYS above 10% packet loss, not what it used to be months ago.. and ISP says my line is perfect... so is this normal for an ADSL internet of 4MBits/s speed?
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WireFree

Well-Known Member
Joined
Oct 23, 2005
Messages
448
I think 10% is high, but it is probably normal on an ISP with a very high contention ratio. I've also noticed packet loss and Internet slow speeds when the bandwidth to the DSLAM at a Telkom exchange is exhausted.

Get a small capped account for one month from another ISP and compare.
 

MickeyD

RIP
Joined
Oct 4, 2010
Messages
139,117
I think 10% is high, but it is probably normal on an ISP with a very high contention ratio. I've also noticed packet loss and Internet slow speeds when the bandwidth to the DSLAM at a Telkom exchange is exhausted.

Get a small capped account for one month from another ISP and compare.
OP is not in South Africa.
 

Johnatan56

Honorary Master
Joined
Aug 23, 2013
Messages
30,367
OP is not in South Africa.

Can you edit his profile to add the location of Saudi Arabia?
You're probably on a WISP, so 10% could be normal, depends on conditions, how many other people are on the service etc.
Without info we cannot help, also this is a South African tech forum, so we do not know how products operate there.
 
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