Issues with Whatsapp calls

[Bliksis]

Just smash out voice notes. Everyone loves voice notes and it’s the same as a call, since who wants to hear what the other person has to say, anyways?

That's one way of not getting the message to me.

 

[DapperDanMan]

That's one way of not getting the message to me.

It might he the last message a loved one ever sends you, you know?

 

[Bliksis]

It might he the last message a loved one ever sends you, you know?

It might. But the same goes for people not answering unknown numbers.

 

[Candystore]

If you are using Cellphone data it could be a problem with your local tower not connecting properly or your signal is bad. Happens a lot in my area so if I change to wifi through Vumatel no problems.

Using both data and wifi give the same problem. No issues accessing the internet though.

 

[Candystore]

Is it all people or just one person? They may not have data on or be on wifi. WA is stupid in the fact that it doesn't cancel the calls when there is no connection to the other person.

All people. We cannot make WA calls or receive them.

 

[Candystore]

Does the other person get a notification that you tried to call?

What happened in my case was when I am on WiFi and my wife on mobile (and she has data), I would call her and the phone just rings. When I disconnect, she then gets a "missed call" notification on her WhatsApp. So she hears the notification but not the actual call.

If we are both on WiFi, no issues - never tried both on mobile though, so cannot say.

Tried various options also, but in the end I make a call, and cancel it immediately, then wait till she shows online (due to the missed call notification) and then call.

I used two phones and tested. It shows as incoming call on the other phone but unable to answer. Just keeps saying "ringing".

 

[Candystore]

Obviously a internet issue on one of the ends.

Nope. Internet works fine on both.

 

[Candystore]

Earlier today there were no issues for the SA region on this map.

This is what it looks like this afternoon:

View attachment 1684989

The issue with our phones have been like this for months.

 

[Rickster]

Nope. Internet works fine on both.

Well then you need to find a correlation.

Same phones? Same ISP?

Have you tried to use mobile data only on both ends when doing a call?

 

[Candystore]

Well then you need to find a correlation.

Same phones? Same ISP?

Have you tried to use mobile data only on both ends when doing a call?

Different ISPs. MTN and Telkom.

 

[RedViking]

Have you contacted WhatsApp Support?

 

[TribbleZA]

96% of the calls I make and receive are WhatsApp calls. The only time I have an issue is with the quality in my car.

So you say it is both of your phones? Were you able to make calls at one stage? Is this a new issue? Perhaps uninstall and reinstall - backing up first of course.
I have a friend who has an issue with WA sometimes - it doesn't show that messages are received - only shows when they are read. So he reinstalled and it works fine now. I know it is not the same issue but sometimes a reinstall helps.

Also, is your phone software up to date? That could cause issues.