Know your consumer rights!

Arthur said:
You have already answered your own question.

The principle is clear. All you are quibbling about is degree. But that's a prudential matter best left to the market and the contracting parties. Just substitute your three months or three years with thirty days.

I rejoice that SA consumers have the choice.

You want to take it away.
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Yes, we have choice, but at what price? As elucidated in an earlier post, I stand to lose 1GB every 3 months if I buy 1GB @ R149 and not 3GB @ R299 to use over 3 months. The calculations are easy, 1GB pm x R149 x 12 mths = R1 788 p.a. R299 for 3GB x 4 times p.a = R1 196, a difference of R592 or 33% p.a. As you can see, the financial gain for MTO's are astronomical and to their benefit to have the 30 days expiry in place.
 
Arthur said:
You have already answered your own question.

The principle is clear. All you are quibbling about is degree. But that's a prudential matter best left to the market and the contracting parties. Just substitute your three months or three years with thirty days.

I rejoice that SA consumers have the choice.

You want to take it away.
Click to expand...

Yes, we have choice, but at what price? As elucidated in an earlier post, I stand to lose 1GB every 3 months if I buy 1GB @ R149 and not 3GB @ R299 to use over 3 months. The calculations are easy, 1GB pm x R149 x 12 mths = R1 788 p.a. R299 for 3GB x 4 times p.a = R1 196, a difference of R592 or 33% p.a. As you can see, the financial gain for MTO's are astronomical and to their benefit and if you extrapolate this number over their 25m prepaid customers, you'll realise why the 30 days expiry is in place.
 
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So. Manage your purchases and usage according to your requirements. It's not hard.

Take advantage of short-term specials.

If you want stability and predictability, buy the appropriate contract or package. That has a value to you and a cost to the network. There is plenty of choice.

I don't see the problem.
 
Life is a terminal experience. Choice is not easy, but not having one is even harder. Let's rejoice that we still have one, for there are people bent on flattening the world to their simplistic egalitarianism.

No-one had an invincible right to a cellular service.
 
Arthur said:
Life is a terminal experience. Choice is not easy, but not having one is even harder. Let's rejoice that we still have one, for there are people bent on flattening the world to their simplistic egalitarianism.

No-one had an invincible right to a cellular service.
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Once you've paid for goods or a service, you have a right to consume the goods or service at your own leisure and not according to a limited period set by the supplier because of the inadequacy of their business model. That right is enforceable under CPA legislation.
 
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Arthur said:
So. Manage your purchases and usage according to your requirements. It's not hard.

Take advantage of short-term specials.

If you want stability and predictability, buy the appropriate contract or package. That has a value to you and a cost to the network. There is plenty of choice.

I don't see the problem.
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I use 1GB of data p.m and it costs me R149 pm. Which Vodacom package will you recommend?
 
I bought some lettuce from woolies.....it only lasted a week before it went bad.....I demand 3 year lettuce.

This is how the argument is being presented in this thread
 
imranpanji said:
I bought some lettuce from woolies.....it only lasted a week before it went bad.....I demand 3 year lettuce.

This is how the argument is being presented in this thread
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Nope, bad example. The nature of the lettuce is such that you can expect it to expire (go bad) if not used within a certain period. Woolies didn't press a button after a week and your lettuce went bad. Big difference between that and MNO's that willfully and unjustly allows your bundle to expire.
 
I think the 30 day expiry of data (use it or lose it) is fair enough. What I think is tremendously unfair are OOB rates, and even the meer existance of OOB.

Let's say you purchase a 1GB data bundle, you've used 950MB's and your bundle runs out in a couple of days time.

You want to make use of the last ~50MB's but you're afraid that if you do, you might overuse and eat into your airtime balance. Now I know that quite often, there are measures in place to notify you when your bundle runs out, but they're not always accurate or on time.

Ultimately, we as consumers just have to suck it up and foot the bill.

This is unfair, not a 30 day expiry date on data.
 
Totempole said:
I think the 30 day expiry of data (use it or lose it) is fair enough. What I think is tremendously unfair are OOB rates, and even the meer existance of OOB.

Let's say you purchase a 1GB data bundle, you've used 950MB's and your bundle runs out in a couple of days time.

You want to make use of the last ~50MB's but you're afraid that if you do, you might overuse and eat into your airtime balance. Now I know that quite often, there are measures in place to notify you when your bundle runs out, but they're not always accurate or on time.

Ultimately, we as consumers just have to suck it up and foot the bill.

This is unfair, not a 30 day expiry date on data.
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The high OOB rates are designed to make us buy bundles, hence the complaints.
 
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