LATENCY!!!

waIan said:
Hi guys

Just to keep you updated, our networking team is constantly looking into the issues that have been reported and once we have a response from them, we will inform you thereof.
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Thanks Ian! Is it possible to give us more information on the Southern Suburbs issue please? Did Telkom at least identify the problem yet? Are there any ETA yet? I am not sure exactly when the problem started, but we have been hearing a lot of stuff for a couple of weeks now - and nothing happened. I am sure everybody will be slightly less impatient if we can just get *details*. At the moment there is only "some techie at an exchanged said thus" and that is hardly any consolation.
 
Johand said:
Thanks Ian! Is it possible to give us more information on the Southern Suburbs issue please? Did Telkom at least identify the problem yet? Are there any ETA yet? I am not sure exactly when the problem started, but we have been hearing a lot of stuff for a couple of weeks now - and nothing happened. I am sure everybody will be slightly less impatient if we can just get *details*. At the moment there is only "some techie at an exchanged said thus" and that is hardly any consolation.
Click to expand...

I second that....
 
Johand said:
Thanks Ian! Is it possible to give us more information on the Southern Suburbs issue please? Did Telkom at least identify the problem yet? Are there any ETA yet? I am not sure exactly when the problem started, but we have been hearing a lot of stuff for a couple of weeks now - and nothing happened. I am sure everybody will be slightly less impatient if we can just get *details*. At the moment there is only "some techie at an exchanged said thus" and that is hardly any consolation.
Click to expand...

i third that... the fact that telkom is changing their story and denying all allegations and the fact that the big ISPs are just as clueless as we are is the reason we are all so frustrated and worried.
 
Johand said:
I also played single player Medal of Honor this weekend. Not as good as MW2 though. But would really love to compare the multiplayer! Which obviously we can't at the moment :-( The only online game that is playable under these conditions is Farmville, and I'd rather be shot!
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LOL :) If you ever find yourself playing Farmville, please give me a call and I will be more than happy to come over and shoot you - that's how deeply I care about my customers :D
 
I've been following this thread as I've had the same problem for the past two months or so, with terrible pings all around until after midnight, where the pings rapidly recover making online gaming possible. I have a 4mb uncapped account with Mweb, but I have heard from various friends in the area (I am 021 686 in Rondebosch) who are on different ISP's and connection speeds, all of whom are having these high pings. I have also checked our Platinum Uncapped account at work in Woodstock, which is usually amazing, but it is having the same third hop spike in latency. This is an openweb account, and is completely unshaped, and so as many others here have said I'm sure this is a telkom related issue, and not on any ISP's side. It definitely seems congestion related too. I hope telkom pick up on this issue soon, as it really seems to have quite a wide reach.
 
peTerp00n said:
all i can say for sure is that ive been lied to. i dont know who's lying, but i find it hard to believe that they expect all their call center employees to lie to customers. i hope we can get to the bottom of this soon. im trying to get some journalists involved.

but it would be interesting to take note if high usage results in high pings and low usage results in pings remaining low. remember the old days of adsl when they used to put all the 'capped' users into a separate pool till the end of the month and the pool used to get slower and slower as more people got put in. i sincerely hope something like that isnt happening again.

clearly high-bandwidth usage is an issue for someone (be it mweb or telkom or some other player), and its resulting in **** service and the guilty party is lying to cover their ass. unfortunately thats all i know for sure.
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peTer I can understand that your frustration is great, believe me ours is too, but there is a clear technical reason for the experience we're having and we are pushing as hard as we can to get Telkom to acknowledge and fix the fault. There is no conspiracy theory at work here.
 
majority of gamers of CT reside in these areas and believe me this is killing us completely.. I Want my low ping back!!!!!!!!!
 
Will@MWEB said:
peTer I can understand that your frustration is great, believe me ours is too, but there is a clear technical reason for the experience we're having and we are pushing as hard as we can to get Telkom to acknowledge and fix the fault. There is no conspiracy theory at work here.
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thanks for your efforts, will. you say there is a "clear technical reason" for our problem. but can you elaborate on that at all? this should be telkom's top priority right now. however 2.5 months since it started theres still no acknowledgement? i sincerely hope everything possible is being done to rectify this atrocity, but so far from my own calls to telkom it seems like absolutely nothing is being done from their side. yet, i keep paying at the end of every month. it just makes me sick.
 
this should be telkom's top priority right now
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Woah, woah, woah! When did Telkom care about anything other than taking your money?

Seriously dude. Telkom have us by the balls, they know it. They will fix it as and when they feel like it. Until then it's either wait or move onto another wireless service.
 
Shard said:
A friend of mine in Camps Bay has just told me that he's started having similiar issues... chalk another one up
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Just checked the log I've been running today from Camps Bay - definitely not affected by this problem - been holding steady at around 15ms to telkom.co.za the whole day, just a few spikes. The only problem I have there is packet losses between the PC and the router. LOL. Out of interest I'll carry on running it through the night to see what happens during peak hours.
 
Sitting here hoping this will magically fix itself isn't working guys..

We need to spam telkom with fault reports if you don't have one open already.

1) Go to:
https://secureapp.telkom.co.za/assurance/public/logafault

2) Select 'Intermittent service' as the Symptom

3) Fault Description - For example:
ADSL latencies (9am-11pm) peak to unacceptable levels.
Problematic throughout the Southern Suburbs; not limited to my individual line.
If not rectified, will force me to cancel all services..
Click to expand...

4) When they call, tell them not to downgrade your line. Port resetting won't help either (and gives them a log excuse to close your fault)
5) You don't need a technician to come out, request this issue gets escalated for higher level investigation.

6) On ending the call confirm your fault number, and clarify they cannot close this fault yet. Get the representatives name/email - insist they call back and spam them for updates.
 
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Joker said:
Sitting here hoping this will magically fix itself isn't working guys..

We need to spam telkom with fault reports if you don't have one open already.

1) Go to:
https://secureapp.telkom.co.za/assurance/public/logafault

2) Select 'Intermittent service' as the Symptom

3) Fault Description - For example:


4) When they call, tell them not to downgrade your line. Port resetting won't help either (and gives them a log excuse to close your fault)
5) You don't need a technician to come out, request this issue gets escalated for higher level investigation.

6) On ending the call confirm your fault number, and clarify they cannot close this fault yet. Get the representatives name/email - insist they call back and spam them for updates.
Click to expand...

Been doing this for most of my clients in the area as its all of them who have the same problem.
Keep logging the faults as this makes them look at it quicker.
They are looking into it but they will not acknowledge anything to you as a customer as they cannot comit to how long it will take to be fixed. and when loggin the fault put emphasis on the fact that you DO NOT want to be downgraded on your line coz they will do it automatically.
 
teRRRier said:
Just checked the log I've been running today from Camps Bay - definitely not affected by this problem - been holding steady at around 15ms to telkom.co.za the whole day, just a few spikes. The only problem I have there is packet losses between the PC and the router. LOL. Out of interest I'll carry on running it through the night to see what happens during peak hours.
Click to expand...

yeah, he'd only be using it at night in peak times
 
Just checked and seem latency is low... wonder if somethings been fixed or if it's just premature excitement
 
Tracing route to www.telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 7 ms 196-210-152-1.dynamic.isadsl.co.za [196.210.152.
1]
3 30 ms 31 ms 29 ms cdsl2-rba-vl2663.ip.isnet.net [196.38.73.25]
4 29 ms 32 ms 34 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 30 ms 29 ms 28 ms 196.26.0.61
6 29 ms 28 ms 28 ms 196.26.0.130
7 28 ms 29 ms 29 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.8
9]
8 29 ms 28 ms 29 ms 196.43.25.137
9 29 ms 29 ms 29 ms rrba-ip-esr-1-ge-6-0-0.telkom-ipnet.co.za [196.4
3.11.166]
10 29 ms 29 ms 29 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 33 ms 34 ms 32 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
12 * 32 ms 31 ms nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

So what has happened to the latency??!!

That is with my capped Afrihost a/c
 
Last edited:
Tracing route to www.telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 7 ms 196-210-152-1.dynamic.isadsl.co.za [196.210.152.
1]
3 30 ms 31 ms 29 ms cdsl2-rba-vl2663.ip.isnet.net [196.38.73.25]
4 29 ms 32 ms 34 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 30 ms 29 ms 28 ms 196.26.0.61
6 29 ms 28 ms 28 ms 196.26.0.130
7 28 ms 29 ms 29 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.8
9]
8 29 ms 28 ms 29 ms 196.43.25.137
9 29 ms 29 ms 29 ms rrba-ip-esr-1-ge-6-0-0.telkom-ipnet.co.za [196.4
3.11.166]
10 29 ms 29 ms 29 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 33 ms 34 ms 32 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
12 * 32 ms 31 ms nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

With my uncapped MWEB a/c

Never mind it is sky high again - ffs!!!!!!!!
 
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