I'd like to know what the complaint was.
okay let me feed the trolls
First point, I redid a bathroom when they had just moved in two years ago, apparently there has never been hot water available.
This is one of 3 bathrooms by the way, and I was not made aware of this issue by email or otherwise even when the lease was renewed. Also why would I not act on it when I spent a pretty penny doing the whole thing and the contractor's workshop is a few hundred meters away from my house?
I replaced the geyser last year after the renewal of the lease and I had a small issue with the geyser at the beginning of this month, both issues resolved the same day. Never was the hot water in the bathroom mentioned by the tenant even though I was attending to issues raised by them. Here is the communication with respect to the last issue with the geyser.
Hi*PB Wolf
I trust that you are well. I just notice this morning that the water in the geyser was not getting hot. Yesterday during the day my wife said that the water was not very hot. On Friday night about 11:00am the electricity in about 4 x streets went out until Saturday midday. When I phoned the electricity department on Saturday morning I found out that the electricity cables were stolen which affected some of the streets. Now I am not sure if this had any bearing on the geyser or switch. When I lived in the previous house in the Marina we also had cable theft which resulted in residence appliances that were blown including my fridge and mains switches. In saying this i cannot say definitely that this is the problem. I just phoned my wife and the water is still cold. Could you please see if someone could come out and have a look at this.
Thanks
Sir Mix Alot
Second point, I initially rented the property to them excluding the garage. I still own a few cars and quite a bit of spares that are currently stored at a workshop. My storage at the workshop at the time was uncertain so I was unwilling to rent the garage ,they understood this. However they kept asking me to accomodate them so I eventually agreed to rent the garage at the renewal of the lease last year.
In renting the garage I electrified the garage doors at my expense (R13 000). The wife is complaining that the 4th access point to the garage is blocked. The fourth access point has always been blocked as it requires steps to be installed since its 1m above ground (due to the property being on a hill). I can't see how this 4th access point is such a huge inconvenience and why was it not raised previously as an issue? I could paste the email the tenant sent me thanking me for my speedy action in making the garage available too.
Third point, I still have some items in the garage, two floor jacks, a water jet and a vaccuum cleaner. The wife wants to charge me R250 storage (a unilateral charge deducted from the rent that I did not agree to). The items take up 2m2 in a 40m2 garage that I'm charging R1000 for.
And the final point, I was supposed to visit the site in December already, however on 4 seperate occassions in email the husband stated reasons for delaying the visit. I did not take note of this at the time, but upon review the husband does mention "family tensions" in one mail. Anyway acccording to the wife the delay in the visit is solely my fault.
In response to the first two points I told them I was not aware of the issues but they claimed I was and on that basis denied me access to the property. I reminded them that the reason I was on site was to attend to maintenance issues (I gave them two weeks notice of this) but this just seemed to escalate things (with further insults and threats from the wife!?) It was at that point I just left.
I've been told by a friend its likely that they simply cannot afford to stay there any longer (rent will be going up R1200 in July), and possibly looking for an excuse to leave. This is consistent with the wife's threat to withhold rental payments and her suggestions that I'm overcharging them but I simply can't see them finding a place for cheaper with no deposit required.
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