LG G4

Piesang said:
Thanks

Did you only take the phone or accessories too?
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Only the phone with the proof of purchase, which was my mtn contract. They ask you to explain what happens. I just said it went into boot loop and heats up then. They book it in and whilst booking in you receive a mail confirming the work order.
 
The_Mowgs said:
Only the phone with the proof of purchase, which was my mtn contract. They ask you to explain what happens. I just said it went into boot loop and heats up then. They book it in and whilst booking in you receive a mail confirming the work order.
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Thanks. Was at MTN this morning to book it in and they didn't want to to accept it because I didn't have my charger with me.
 
geeez, I wish there was a stress test one could put the phone through to ensure it's OK or let it fail
 
Piesang said:
Thanks. Was at MTN this morning to book it in and they didn't want to to accept it because I didn't have my charger with me.
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Nah **** them thats why I did not even try to take it to them. Wtf does the charger even have to do with the bootloop?

If they take the complete unit and exchange it for a new one then yes, I would say ask for the charger.
 
Just to add, I see there is a SMARTlab in Johannesburg also for the guys up there.

3 Sandown Valley Crescent

Fredman Drive

Sandton.

Just received a mail from SMARTlab indicating that the parts are on its way.
 
The_Mowgs said:
Just to add, I see there is a SMARTlab in Johannesburg also for the guys up there.

3 Sandown Valley Crescent

Fredman Drive

Sandton.

Just received a mail from SMARTlab indicating that the parts are on its way.
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Just phoned the Cape Town branch now. They don't have any parts in stock and they can't say when they will receive parts.

I see a huge problem coming.
 
Volksieboi said:
whew. but my understanding is that bootloopers will receive a replacement if still under warrantee .
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No, they just fixed my wife's and gave it back to her.

I photographed and marked the back of the phone with a permanent marker and her initials before handing it in.
I know someone else here got a different 2n'd hand phone as replacement.

I thinkk if very new or in the beginning they will replace but hers was about a year when it started the bootloop.

Ironically, after getting it back her battery life and phone responsiveness have improved drastically.

Sorry, it's 504-508 that have the issue.
 
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I took my G4 in to SmartLab this morning. Got home and check my email to see if they emailed me a job card.

Yes, got it. But why on earth willing they give me a 3/5 for phone condition if my phone is in excellent condition? Not a single scratch except for a few very tiny ones on the screen protector?
 
Piesang said:
I took my G4 in to SmartLab this morning. Got home and check my email to see if they emailed me a job card.

Yes, got it. But why on earth willing they give me a 3/5 for phone condition if my phone is in excellent condition? Not a single scratch except for a few very tiny ones on the screen protector?
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Mine also says 3/5. I dont think its something to worry about.
 
Piesang said:
I took my G4 in to SmartLab this morning. Got home and check my email to see if they emailed me a job card.

Yes, got it. But why on earth willing they give me a 3/5 for phone condition if my phone is in excellent condition? Not a single scratch except for a few very tiny ones on the screen protector?
Click to expand...
Perhaps they found traces of fecal matter, mucus, saliva and blood on the phone at the labs...
The_Mowgs said:
Mine also says 3/5. I dont think its something to worry about.
Click to expand...
 
Piesang said:
I took my G4 in to SmartLab this morning. Got home and check my email to see if they emailed me a job card.

Yes, got it. But why on earth willing they give me a 3/5 for phone condition if my phone is in excellent condition? Not a single scratch except for a few very tiny ones on the screen protector?
Click to expand...

5/5 is probably still in box and 4/5 is just out of box day old etc.

3/5 probably just means the phone is not dammaged but has been used for a while
 
Just been informed that the phone is ready for collection. So that's 48hours...
 
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