Lightspeed poor service

[jamacouve]

Hi all,

Has anyone been disappointed with Lightspeed ?

We have got sufficient people in our area that have applied.I applied mid May, they said someone will contact me. I have followed up 3 times with them and always receive the generic e-mail and still no one has responded.

I'm sure they are getting a lot of applications but some sort of feedback would be nice.

 

[saturnz]

This has been covered here

Hi Guys,

We apologise profusely for the lack of response to your fibre enquiries and for any inconvenience this may have caused.

We would like to investigate this further and update you with the information you have requested in your enquiries.
Kindly send an e-mail to info@lightspeed.co.za with the subject "My BB Fibre enquiry" and include your ticket number and any other details in the body of the e-mail.

We have a consultant awaiting your e-mails as they need to investigate and provide feedback as soon as possible.

 

[jamacouve]

This has been covered here

Tried that

 

[saturnz]

where are you located?

 

[jamacouve]

Sorry for late reply. Kempton Park

 

[Anthro]

I have a similar issue with no response from their Teams.
No replies to emails, I have had to call them to get any form of update on my order.
Sad really, as a new customer who's signed up I feel neglected
First world problems eh.

 

[NeoZA]

i would not recommend them at all, we have a 200meg line, we only get 20% most days, been trying for a year to get them out to test,
local speeds are fine,