loot.co.za acting nonsense

S

StefanoB

New Member
Joined
Jul 24, 2017
Messages
2
Reaction score
0
Good day to all of you!
I am new, hoping I am posting in the correct section. If not, sorry, please advise where I should post this.
I ordered a Core i7 4th Generation on loot.co.za for R639, see attached picture. Clearly states price, and so on. I then today got an e-mail that goes as follows:
"...the pricing information and data that was linked together for "Intel Core i7-4790 Quad-Core Processor (3.6 GHz)(LGA1150)" was incorrect. This resulted in the incorrect price being linked to this item, which we have since corrected. We regret that we are unable to supply the item at the incorrect price and apologise profusely for this. We have therefore had to cancel your order."
The money was refunded, and they added a pretty sad R50 to say sorry. In the meantime, however, I purchased a 4th gen mobo that I will have to return, if they accept returns. Time waste, disappointment, and obviously delays for my plans. I am not rich enough to afford anything more than an i3, and I feel that the problem should not be falling on me. Did they got that pricing wrong? Yes. Is it my fault? Absolutely NOT. I have a life, with plans, ideas, and after waiting a year before being able to afford a PC, and I feel outraged by this behaviour of Loot. I bought something as advertised, and now I feel I shall not be suffering consequences for their wrong-doing.
What would you do?
I thank you in advance.Loot.jpg
 
E&OE bud

Be grateful they gave you a small amount as a courtesy

From their T&C's:

Though we endeavour to ensure that the prices displayed on the website are accurate, we offer several million products for sale at any time and it is impossible for us to monitor the prices of all individual products manually. While we go to lengths to ensure that the prices we display are accurate, we are reliant on our suppliers for providing accurate pricing information and as a result it is possible that erroneous prices may be displayed from time to time. In such cases, we shall not be obliged to sell the product at the erroneous price, and will correct erroneous prices as soon as we become aware of them.
Click to expand...
 
I appreciate your feedback, obviously I posted here to ask opinions, and I'd also like to hear from some others, and I typed with the anger of a disappointed guy, bla bla you can read the story above. I am very bad in finding in depth info, and the Ts & Cs Wabbit16 posted helped me understand further. Thank you again.
 
Bet you'd be mighty impressed had you bagged an i7 for R639 huh :D
 
Obvious error, why should they honor it? Just to make you feel happy?

I guess when I see BMW advertising a M5 for R150,000 instead of R1,500,000 I better jump at it quick quick! Lol
 
Mistakes happen and there are T&C's. Return the motherboard.

I am not rich enough to afford anything more than an i3, and I feel that the problem should not be falling on me
Click to expand...

Maybe we can help getting a build together for you, what's your budget and which components do you need?

For example you can get a new i5-6500 for R1900, the same price as an i3. You just need to know where to shop & which components provide the best bang for buck.
 
You really have to be some kind of special.......erm, person to believe that the price was not a mistake and even a bigger.....erm, person to think they'll let it slide on that price, just because they made the mistake.
 
beans100 said:
You really have to be some kind of special.......erm, person to believe that the price was not a mistake and even a bigger.....erm, person to think they'll let it slide on that price, just because they made the mistake.
Click to expand...

This happened to me with Takealot, and they honored it.
 
InternetSwag said:
This happened to me with Takealot, and they honored it.
Click to expand...

Happened to me ages ago as well. Someone on kalahari back then put the USD price as the rand value for a set of Logitech G35 headphones. So we paid R107 instead of $107. IIRC I bought 6 or 7 and kalahari honored it. Best headphones I have ever had... Smiled all the way but I was always ready for the cancellation which they were perfectly within their rights to do.
 
2 or so years ago it also happened with me with Takealot, they honored mine and a few others, but then realized the mistake and stopped. After that a few people also got sorry emails and R250 vouchers.
It was sleeping bags, normal price was R799 and I think the special price should have been R499, but it was advertised for R9. I baught 6 and that year everyone got sleeping bags for Christmas, I still got one that I use and a brand new one for one day.
I bet if it happens today Takealot won't honor something like this again.
 
I've had it happen once or twice on certain items, a few years ago when Look and Listen used to have an online store, they had Xbox games for R50 which were meant to be R500, I ordered a few and they let it slide. I had Prophecy give me a speaker set for R2500 when it was supposed to be R3500, but it is very, very rare that they will let it slide.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X