Luno Support and Queries Thread

I hope it will be a priority, I've been waiting for 5 days without response already. And this is frustrating
 
I find this quite strange =D

We take your security very seriously, so to ensure it is you resetting your 2FA, please provide us with a high-resolution photo of yourself holding both of the following in the same photo:

- Your identity document
- A handwritten note reading “For Luno 2FA reset only”, as well as the *current date*
 
FlexSA said:
I find this quite strange =D

We take your security very seriously, so to ensure it is you resetting your 2FA, please provide us with a high-resolution photo of yourself holding both of the following in the same photo:

- Your identity document
- A handwritten note reading “For Luno 2FA reset only”, as well as the *current date*
Click to expand...

What is 2FA? I did send the photo. Friday already
 
FlexSA said:
I find this quite strange =D

We take your security very seriously, so to ensure it is you resetting your 2FA, please provide us with a high-resolution photo of yourself holding both of the following in the same photo:

- Your identity document
- A handwritten note reading “For Luno 2FA reset only”, as well as the *current date*
Click to expand...

That's fairly common practice.
You can avoid having to ask support to manually disable 2FA by saving your recovery keys.
 
IOPS said:
That's fairly common practice.
You can avoid having to ask support to manually disable 2FA by saving your recovery keys.
Click to expand...

Phone bugged out and had to format and could not save those keys :/

Strange, I use 2FA on almost all my accounts and never been requested anything like this before
 
FlexSA said:
Why would you send a foto to reset your 2FA (2 factor authentication) when you do not even know what it is, so clearly do not have it ?
Click to expand...
My 2 factor verification is fully functional, but my account was blocked by Luno. It has nothing to do with 2 factor verification. You people are just taking us for a joy ride.:mad:
 
Thabang123 said:
My 2 factor verification is fully functional, but my account was blocked by Luno. It has nothing to do with 2 factor verification. You people are just taking us for a joy ride.:mad:
Click to expand...

So you then know what 2FA is? :P I am confused
 
[MENTION=438542]Lunomoney[/MENTION]. I am waiting for you response. Today is the sixth day and you not saying a thing. My account is blocked for God's sake!
 
FlexSA said:
Phone bugged out and had to format and could not save those keys :/

Strange, I use 2FA on almost all my accounts and never been requested anything like this before
Click to expand...

Save your 2FA keys this time though, it'll save you the hassle.
 
IOPS said:
Save your 2FA keys this time though, it'll save you the hassle.
Click to expand...

Was saved securely on my phone, and was not able to save the keys elsewhere before the format. But I will save it numerous places this time indeed
 
FlexSA said:
Was saved securely on my phone, and was not able to save the keys elsewhere before the format. But I will save it numerous places this time indeed
Click to expand...

It needs to be saved in a place that you can access, like Dropbox, Google Drive or somewhere. Not on the same device that your 2FA is on...

Save the recovery key, encrypt it and store it somewhere.
 
Received this via sms just now. Obviously a scam.
fdc313b32855b0186e40c3d469cdc8c0.jpg
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X