mail.mtn.co.za not working?

ginggs

ginggs

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I've been unable to send any email through mail.mtn.co.za since some time around midnight, anyone else experiencing this?

Below is a transcript of a failed outgoing mail session:
220 mail.mtn.co.za ESMTP MTN Mobile Mail Server
MAIL FROM:****@**************
250 2.1.0 ****@**************... Sender ok
RCPT TO:******@************
550 5.7.1 ******@************... Relaying denied. IP name lookup failed [196.11.240.203]
quit
221 2.0.0 mail.mtn.co.za closing connection


Connection to host lost.
Click to expand...
 
Nope but then I use my own smtp server that way I know its reliable
 
Yes me too... This morning at approx 01h30.

Freaks me out... This morning I still could't send email so I switched to mail.mtnice.co.za

It worked...
 
jhart said:
Yes me too... This morning at approx 01h30.

Freaks me out... This morning I still could't send email so I switched to mail.mtnice.co.za

It worked...
Click to expand...

Guys we in the process of replacing MTNLOADED mail and the SMTP will keep you guys posted

MTNDD
 
MTN_Data_Dude said:
Guys we in the process of replacing MTNLOADED mail and the SMTP will keep you guys posted
Click to expand...
Now that MTN is competing in the "broadband" market you guys need to start providing services that the traditional ISPs do. You need to maintain a list of contact emails of your data clients and notify them service disruptions. You can send notifications of scheduled maintenance in advance. If you keep your customers informed it cuts down on the number of support calls.
 
jhart said:
Yes me too... This morning at approx 01h30.

Freaks me out... This morning I still could't send email so I switched to mail.mtnice.co.za

It worked...
Click to expand...
Do you need to do anything special to use this SMTP server?
I tried and I can't even establish a connection on port 25.
 
ginggs said:
Now that MTN is competing in the "broadband" market you guys need to start providing services that the traditional ISPs do. You need to maintain a list of contact emails of your data clients and notify them service disruptions. You can send notifications of scheduled maintenance in advance. If you keep your customers informed it cuts down on the number of support calls.
Click to expand...

Good idea

Sean
 
I use outlook express.

Just go to Tools> Accounts and then select you account and click on properties and then change your outgoing mail server to mail.mtnice.co.za

But that currently doesn't work either... I inserted my VC sim to send my emails now...

So now I must pay VC for the data I use plus MTN to be connected to nothing.

Why don't we get warned is MTN's working on the servers?

I've said it a million times before!!! I rely on my email to generate my income so that I can pay MTN every month!!! But it seems they have never, doesn't and will never care...

If MTN serves me the way I pay them I will be theeeee most satisfied customer in the world!

I've have, and I swear this on my life - Never missed a payment with MTN, never ever...

They want the money and I want a service, why can't we just keep each other happy...

BTW. Thanks to VC for making it possible for me to email!
 
It is not possible to notify 2 million individual data customers of all planned work. This may include location specific work like upgrades on individual base stations.

Experience has shown that alerting your whole customer base to planned work, which they may not even notice or understand, generates a lot more support calls than addressing those who really feel the impact.

The aim is to keep the impact down to the shortest possible duration and at low traffic periods.

Corporate clients like banks, vehicle tracking companies and fleet managers are notified.

If your business revolves around e-mail access and you generate business traffic 24 hours per day you should design a robust core system with built in redundancy and not rely on a single transport channel. That is part of the cost and good business practice.
 
What would you define as a robust core system?

Currently my robust core system is Vodacom...
 
Insider said:
It is not possible to notify 2 million individual data customers of all planned work. This may include location specific work like upgrades on individual base stations.

Experience has shown that alerting your whole customer base to planned work, which they may not even notice or understand, generates a lot more support calls than addressing those who really feel the impact.

The aim is to keep the impact down to the shortest possible duration and at low traffic periods.

Corporate clients like banks, vehicle tracking companies and fleet managers are notified.

If your business revolves around e-mail access and you generate business traffic 24 hours per day you should design a robust core system with built in redundancy and not rely on a single transport channel. That is part of the cost and good business practice.
Click to expand...

:) :)
 
15 million subs and counting make this impossible , I've been in the ISP game for almost 8 years and finally got out of it , you can't satisfy everyone sadly.
To MTN AFAIK ( as far as I am concerned ) its just another business unit , they bought out CITEC which is now MTN Network Solutions and a old player in the ISP game.

ginggs said:
Now that MTN is competing in the "broadband" market you guys need to start providing services that the traditional ISPs do. You need to maintain a list of contact emails of your data clients and notify them service disruptions. You can send notifications of scheduled maintenance in advance. If you keep your customers informed it cuts down on the number of support calls.
Click to expand...
 
Insider said:
It is not possible to notify 2 million individual data customers of all planned work.
Click to expand...
I was referring to people who use MTN as their primary internet provider, not MXit and MMS users. You could notify customers who have taken out data contracts, but that would exclude the PAYG data customers. Perhaps an opt-in system could work well.
Insider said:
Experience has shown that alerting your whole customer base to planned work, which they may not even notice or understand, generates a lot more support calls than addressing those who really feel the impact.
Click to expand...
I find this odd. Most, if not all, of the ISPs I have dealt with did, and still do, send out notifications.
Insider said:
If your business revolves around e-mail access and you generate business traffic 24 hours per day you should design a robust core system with built in redundancy and not rely on a single transport channel. That is part of the cost and good business practice.
Click to expand...
The high costs involved make this prohibitively expensive for individuals and small businesses. I think people would just be happy knowing there's scheduled maintenance on the email server and they'll just avoid trying to send mail during those hours and not waste their time having to call the helpline.
 
Last edited:
How do I go about setting myself up to use this as an smtp server?
 
Is it possible to access that mailbox through a POP server?

I've tried mail.mtn.co.za, pop3.mtn.co.za, pop.mtn.co.za, pop3.mtnloaded.co.za and pop.mtnloaded.co.za. I used my number and the pin I registered with to try and logon with.
 
Jongi said:
Is it possible to access that mailbox through a POP server?

I've tried mail.mtn.co.za, pop3.mtn.co.za, pop.mtn.co.za, pop3.mtnloaded.co.za and pop.mtnloaded.co.za. I used my number and the pin I registered with to try and logon with.
Click to expand...

Remember that we're in the process of looking at another SMTP and MTNLOADED mail solution due to our current one giving us hassles we should have something in about 2 weeks time

This is one of the problems we having

MTNDD
 
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