Metrofibre Feedback

Which ISP are you using on the MFN Network?

  • Total voters
    240
RayhaanNakooda said:
Metrofibre has recently finished with their fibre installation in my area , when I checked on their website coverage map , it shows my area is live but when I check on Afrihosts website , the map is still telling me to preorder and that it's not live as yet , any help ?
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Hi,

You can signup and once signed up I can place the order manually for you. :)
 
Metrofibre been having problems recently with packet loss and now a cable break. TBH would rather be on OpenServe at this point.
 
DRello said:
So when the time finally came where I was called for an ONT installation, they messed up with their scheduling and the contractor did not show up for that scheduled installation. This was for a Friday. I called almost every day following that escalating and demanding that they come and complete the installation since it had already been arranged so I felt I was owed a quick resolution. I was never rude, just persistent. They came around the following Friday and judging by the small talk I had with the contractor, I think MetroFibre asked him really nicely to tend to me ASAP so that I could shut the hell up.

I wouldn't put too much faith in them to resolve your matter on their own time, at least not if you want to be connected any time soon. I had issues with arranging both the TP and ONT because of their pretty useless installations department (it's a harsh judgement based on two appointments but that's just my experience). If I were you I would push them as much as you can with your free time. I don't believe they have any reps on here btw.
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So after making some boots to get MFN's attention they sent someone on Monday to install the ONT.
Wish I didn't have to resolve to making some noise but phoning their support line got me nowhere. Luckily it's up and running now.

But it's been a bumpy one so far.
I'm aware of the reported issues affecting Pretoria North but I'm very much looking forward to it being sorted.
I'm have a 300/300 connection with Mind The Speed but some speedtests fail completely, upload speeds are often between 90-200mbps so pfsense's CodelQ can't do its thing and I get disconnected from online games a minimum of 3 times per hour like clockwork.

I'm still just so happy I'm rid of Rain now
 
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Signed up for 300mbps. MFN direct
Pretty happy with the results. Note this is via wifi, speed is more or less the same on cable just ping is 1
Goodbye Rain. Screenshot_20210629-153409_Speedtest.jpg
 
Last edited:
system32 said:
Works for me
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Wait until you do an upgrade. It takes 20 phonecalls, 3 emails, numerous tests, 5x rebooting ONT, rebooting firewall (interface reset apparently not enough), 5 speedtest screenshots (got to be from a copper connected laptop), escalation to director level and eventually a 3-way conference call before they finally manage to do it right.
 
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Shalin_ZN said:
Why are you dealing with MF for an upgrade though, isn't your ISP supposed to deal with this?
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What else should an ISP do when MF's infrastructure isn't providing the desired (promised and paid for) speed upgrade?
 
RonSwanson said:
Wait until you do an upgrade. It takes 20 phonecalls, 3 emails, numerous tests, 5x rebooting ONT, rebooting firewall (interface reset apparently not enough), 5 speedtest screenshots (got to be from a copper connected laptop), escalation to director level and eventually a 3-way conference call before they finally manage to do it right.
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I feel your pain.
It does seem MFN's help desk is a bit "basic".

Seems I'm lucky, went from 50Mbps to new ISP at 25Mbps, then to 100Mbps and now 200Mbps - no issues.
In 18 months, only issues 2 issues so far:
  • Thieves mistook fibre for copper and stole some cable (took a day to reconnect)
  • ISP had congestion on the back-haul (took a while to resolve)
 
Just constant packet loss come evenings with Metro Fibre.
I am thinking to try go over to Openserve
 
PBCool said:
They should resolve this for you?
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Well, they point fingers it's Metro Fibre and now you say it's Home Connect.

During the day there is no packet loss. Come night time its packet loss.

Care to explain?
 
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