Metrofibre Feedback

[DashPole]

What’s the STATUS with the MFN outage in JHB South? The Hill, Linmeyer etc

According to Mind the Speed's status website. This outage has been resolved.

 

[Getit]

@PBCool any idea on problem and resolution for issue in Ballito?

 

[cavedog]

@PBCool any idea on problem and resolution for issue in Ballito?

Dear Valued Business Partner,
Please note our engineers are still busy with the fibre repair in Ballito. Estimated time of repair is 23:00.

 

[Getit]

Dear Valued Business Partner,
Please note our engineers are still busy with the fibre repair in Ballito. Estimated time of repair is 23:00.

Yup, came back up at around 5, full day on RAIN 4G ;(

 

[Vorastra]

full day on RAIN 4G

A full day of watching one page try to load.

 

[Getit]

…and line is back down @PBCool ?
#COOL-20220827-999902

 

[Vorastra]

…and line is back down….

 

[Getit]

View attachment 1372861

Pity it wasn’t during the rugby, would have saved that embarrassment

 

[cavedog]

My line is also down since around 12 or so.


Dear Valued Customer,

We are aware of an outage that may affect your clients in Centurion.

Our Engineers are working on restoring services. We will keep you updated.

Ticket 202100
Please contact your allocated key accounts representative if you have any further queries.

Kind regards
The Metrofibre Team

 

[cavedog]

My line is also down since around 12 or so.


Dear Valued Customer,

We are aware of an outage that may affect your clients in Centurion.

Our Engineers are working on restoring services. We will keep you updated.

Ticket 202100
Please contact your allocated key accounts representative if you have any further queries.

Kind regards
The Metrofibre Team

It's back

 

[DashPole]

It's back

View attachment 1372899

So it looks like you are stuck at 700/750Mbps download for good.

 

[timhaak]

Still down for me in Centurion

From the Afrihost page looks like they broke something big.

 

[Krazee]

Got my first line with MFN activated at the start of September , signed up for 500/500 with CISP.

First week of service was pretty much flawless , had zero issues with the line.
Week 2 , and I start seeing my upload go all over the place , it either locks to 100 or 300+ , resetting my PPPoE session would resolve it for about an hour, then it would go back to the slower speeds. I'm guessing this is a profile speed issue?



Then we get to the last couple of days , and it looks like my area is suffering from massive amounts of congestion , in the day my line sees huge amounts of jitter/inconsistent speeds and between the hours of 18:00 and 23:00 , my line is reduced to this:





My first impressions of MFN isn't too great at the moment , hopefully they can fix this as fast as possible but in my last outing with evening congestion (Octotel) it took over 2 months before I saw any resolution. I'm probably going to end up downgrading my line to the lowest my household can take as I'm sure everything along the chain ( router , ONT , cables etc) will be blamed before they acknowledge there is an issue.

 

[wingnut771]

My first impressions of MFN isn't too great at the moment , hopefully they can fix this as fast as possible but in my last outing with evening congestion (Octotel) it took over 2 months before I saw any resolution. I'm probably going to end up downgrading my line to the lowest my household can take as I'm sure everything along the chain ( router , ONT , cables etc) will be blamed before they acknowledge there is an issue.

and you don't want to give the FNO any more money than what you're getting.

 

[remoten]

Got my first line with MFN activated at the start of September , signed up for 500/500 with CISP.

First week of service was pretty much flawless , had zero issues with the line.
Week 2 , and I start seeing my upload go all over the place , it either locks to 100 or 300+ , resetting my PPPoE session would resolve it for about an hour, then it would go back to the slower speeds. I'm guessing this is a profile speed issue?

View attachment 1386124

Then we get to the last couple of days , and it looks like my area is suffering from massive amounts of congestion , in the day my line sees huge amounts of jitter/inconsistent speeds and between the hours of 18:00 and 23:00 , my line is reduced to this:

View attachment 1386126

View attachment 1386128

My first impressions of MFN isn't too great at the moment , hopefully they can fix this as fast as possible but in my last outing with evening congestion (Octotel) it took over 2 months before I saw any resolution. I'm probably going to end up downgrading my line to the lowest my household can take as I'm sure everything along the chain ( router , ONT , cables etc) will be blamed before they acknowledge there is an issue.

Yup seeing the same here - currently going through the motions with CISP support - during the evening everything slows/packet loss and once loadshedding happens I get full line speed again.

 

[ace119]

No issues my side… I don’t get the complete 500 download anymore but it’s close enough to be honest.

Here’s the details off my UniFi Ubiquiti UDM router.

Speedtest from router:



Latency check from router:

 

[wingnut771]

@AfriNatic
My jitter goes away during blackouts:

vs:

 

[AfriNatic]

@AfriNatic
My jitter goes away during blackouts:
View attachment 1386524
vs:
View attachment 1386528

Can you do a pingplotter comparison and then dm me so I can have MFN Noc check this again.

 

[wingnut771]

Can you do a pingplotter comparison and then dm me so I can have MFN Noc check this again.

Shot. No problem, my next blackout slot is 4am, I don't think I'll make that one, then 8pm tomorrow night.

 

[wingnut771]

Can you do a pingplotter comparison and then dm me so I can have MFN Noc check this again.

I'll do the with jitter pingplotter at 8pm tonight so that they are at the same time and post both tomorrow. Don't want to give MFN any ammo.