Metrofibre Feedback

[PBCool]

Yup seeing the same here - currently going through the motions with CISP support - during the evening everything slows/packet loss and once loadshedding happens I get full line speed again.

Sounds like typical congestion, can you pop me your support ref #

 

[remoten]

Sounds like typical congestion, can you pop me your support ref #

Sent the reference ~ thanks

 

[Sideshow Bob]

In most areas, metro fibre networks are operational (based on my own experience & colleagues feedback elsewhere) despite frequent and up to 4.5 hours of load shedding.

Considering that MTN 3G signal goes within 2 hours of load shedding and considering how big a company MTN is compared to metrofibre, this is no mean feat.

I really appreciate it and especially a big shout out to Metrofibre - well done guys and thank you. Also a big shout out to ISP @RocketNet-Rep as well as I am sure they have similar backup power strategies.

 

[RocketNet-Rep]

Hi @surface, thanks for the shout out. We have implemented backup strategies where required. With FTTH however MetroFibre (or other FNOs) do most of the backup power required to keep you internet on. As long as they are up and your router has power everything should continue to work uninterrupted. Please do give us a shout if you have any issues.

 

[Getit]

@PBCool are you aware of a Metrofibre issue in Ballito/Salt Rock currently?

 

[AfriNatic]

For those interested.

We have dropped the price of the MetroFibre 1Gbps to R1297 per month. It's now only R100 more than the 500Mbps

MetroFibre Nexus Fibre - Afrihost

Get connected with blazing-fast Fibre with MetroFibre Nexus Fibre and Afrihost.

www.afrihost.com

 

[JohnJuniorV3]

For those interested.

We have dropped the price of the MetroFibre 1Gbps to R1297 per month. It's now only R100 more than the 500Mbps

MetroFibre Nexus Fibre - Afrihost

Get connected with blazing-fast Fibre with MetroFibre Nexus Fibre and Afrihost.

www.afrihost.com

Wow that's a flippen good price!
If one were to change from a different ISP how would I go about doing that?

 

[Afrigirl]

Wow that's a flippen good price!
If one were to change from a different ISP how would I go about doing that?

Hi.

Most ISP have a 30 day calendar notice for cancelation, you would need to submit cancelation first with your current ISP and sign up with afrihost a week before.

 

[Census]

For those interested.

We have dropped the price of the MetroFibre 1Gbps to R1297 per month. It's now only R100 more than the 500Mbps

MetroFibre Nexus Fibre - Afrihost

Get connected with blazing-fast Fibre with MetroFibre Nexus Fibre and Afrihost.

www.afrihost.com

Good price, pity about the upload speed.
Would have changed if it was 500Mbps.

 

[PBCool]

@PBCool are you aware of a Metrofibre issue in Ballito/Salt Rock currently?

Hi, If there's nothing on announcements we aren't aware of it.

 

[AfriNatic]

Good price, pity about the upload speed.
Would have changed if it was 500Mbps.

The price for 500Mbps has also dropped by R100 and has been applied to all new and existing clients. We will email all clients accordingly.

 

[lambch0p]

No service on MFN fibre (trenched) line, as of ~10-11pm last night.
Location: Right near Riverhorse Valley, KZN
Reported via webform.

UPDATE: (Next day)
-MFN appeared to have outages to parts of KZN.
-Most seem to be fixed by around mid-day.
-Fibre service back up and running.

-I never received any notification/s via E-Mail or other, from MFN about this outage. Even after submitting a ticket on their website last night.
-Whenever I try to access the 'Client Zone' on the MFN website, it keeps taking me to the Coverage Map.
-I don't understand how to login to the MFN website, if you even can.
-The MFN website doesn't list the outages in order of date posted, making it harder to find/read. https://metrofibre.co.za/network-status/

 

[Getit]

Same in Salt Rock

 

[wingnut771]

No issues in Glenwood.

 

[cavedog]

Dear Valued Customer,

We are aware of an outage that may affect your client service in and around BALLITO , LA MERCY & UMHLANGA.

Ticket 251943

Our Engineers are working on restoring services. We will keep you updated.

Please contact your allocated key accounts representative if you have any further queries.

Kind regards
The Metrofibre Team

 

[Getit]

Dear Valued Customer,

We are aware of an outage that may affect your client service in and around BALLITO , LA MERCY & UMHLANGA.

Ticket 251943

Our Engineers are working on restoring services. We will keep you updated.

Please contact your allocated key accounts representative if you have any further queries.

Kind regards
The Metrofibre Team

Any ETA for resolution @cavedog

 

[Afrigirl]

Any ETA for resolution @cavedog

We have not received an ETR yet, we will advise as soon as feedback is received.

 

[Afrigirl]

@Getit, is the line still down? Feedback has been received from Metrofibre:

Please note that the fibre services in Ballito, La Mercy and Umhlanga have been restored.

 

[Outta Gas Eddie]

Looks like some MFN changes are coming, got the following from my ISP.
20/20Mbps - No Change
50/50Mbps - Price increase as of 1 June 2023
100/100Mbps - No Change
200/200Mbps - Discontinued as of 1 Feb 2023
400/400Mbps - New as of 1 Feb 2023 Same Price as 200/200Mbps
500/500Mbps - No Change
1000/250Mbps - Price decrease as of 1 March 2023

 

[Getit]

@Getit, is the line still down? Feedback has been received from Metrofibre:

Please note that the fibre services in Ballito, La Mercy and Umhlanga have been restored.

Thanks, I had to go to a coffee shop to start work. I'll pop home now and check and revert if there is still an issue