Metrofibre Issues

[EasyUp Web Hosting]

@keill, not sure if there is confusion, but I meant like a firewall in place, between fibre router and LAN?
As for VPN, I meant connecting with one, even to overseas servers, and testing then?

 

[adamr]

"Metrofibre Notification: Network outage experienced. Dear customer we are aware of a network issue that is affecting internet connectivity. Our technicians are busy working on resolving the problem. We apologize for the inconvenience caused."

That's the message I received. Initially I thought all good as the speed test worked at advertised speeds. But like everyone else... Sporadic timeouts ... I need to try a few times before page loads

Edit: what is the best way to get hold of support... metro fibre worx

 

[Saber_rider45]

Does seem to an issue for me now

 

[Dolby]

Does seem to an issue for me now

And mine, believe it or not, is far far better!

EDIT : relative, of course ... earlier was DEAD. 9 of 10 tried were time outs. Now it seems like a 4 of 10

 

[Dolby]

I spoke too soon - dead dead dead

It really makes me long for my VDSL ...

 

[Saber_rider45]

I spoke too soon - dead dead dead

It really makes me long for my VDSL ...

Yeah I am having trouble too. To be fair in a year this is the most trouble I have had

 

[Dolby]

I think I signed up November .. they installed Wednesday. That same Saturday I was down.

There have one or two other incidents (last was a few weeks ago) but they generally sorted the next day. The is probably my 5th incident and I think I'm at 4 days.

I'm not sure how we could differ though :/

Heard this is maybe a Seacom thing?

 

[Saber_rider45]

I think I signed up November .. they installed Wednesday. That same Saturday I was down.

There have one or two other incidents (last was a few weeks ago) but they generally sorted the next day. The is probably my 5th incident and I think I'm at 4 days.

I'm not sure how we could differ though :/

Heard this is maybe a Seacom thing?

That is just unlucky I guess, but it seems like Metrofibre differs from installation to installation, I must just have got lucky.

 

[adamr]

Mine is now totally dead ... Speed test nada works

 

[adamr]

Response I got when asking them what's up with the internet ...This was at 18h30

"Hi,



Hoping +- 1 hour…



We are about to replace a piece of equipment that we believe is causing an issue"

 

[Saber_rider45]

Mine is now totally dead ... Speed test nada works

Yip dead here too

 

[adamr]

Yip dead here too

Came up now... Maybe the replacing of this "equipment " is done and up and running

 

[torgo]

Dead, no internet. Off and on the entire day. No message, update from Metro fibre. Guess once you have your fibre into the complexes u have monopoly.

 

[adamr]

Spoke too soon. Was up and running perfect ... Now dead again.

 

[shan13]

Hi there, has this been resolved? I still couldn't access the network this morning

 

[Kyoto]

Hi there, has this been resolved? I still couldn't access the network this morning

I am in Kyalami, had issues earlier this week, which due to a fibre break in there core, now speed is good,
Ping: 9ms
Download: 93.72Mbps
Upload: 93.86Mbps, ping a bit high due to testing on Wifi.

I use the google DNS and all pages seem to opening correctly.

 

[shan13]

I was a MFN customer last week and moved over to Cool Ideas (as of yesterday) and received an SMS from MFN that they were expereincing some issues last night, that was affecting some customers.

Still haven't recieved/heard if they have resolved the issue.

Hopefully duing the day it will be fixed, in time for the weekend

 

[araujo3rd]

Having the exact same issues on the Vumatel network using crystalweb

 

[Dolby]

I think I'm sorted *touch wood*

 

[adamr]

It was fixed last night ... So all good