Metrofibre Issues

[SeaSickMama]

network is down, last result is that it will be up midnight latest


Received more confirmation that techs are still in the field with nearly the entire team manning stations at our upstream provider. They are doing their utmost to get this resolved by midnight.

Thank you again for your unbelievable patience while this is being sorted!

 

[Dolby]

I wonder if I'll get back 30% of my monthly Interest bill for my patience?

 

[SeaSickMama]

I wonder if I'll get back 30% of my monthly Interest bill for my patience?

Yeah this month has been bad for Metro. from what i understand this break is due to JHB water

 

[torgo]

Yeah this month has been bad for Metro. from what i understand this break is due to JHB water

Agree our bill should be prorated based on up time

 

[adamr]

It's up and working now

 

[neetz108]

It's up and working now

Still down here in Midrand

 

[Dolby]

I'm still down in North Riding. Rebooted modem twice incase it was that

 

[Dolby]

Ok it seems I've just come up

 

[adamr]

But it's awfully slow to load up any sites

 

[neetz108]

But it's awfully slow to load up any sites

Try using the Google dns...should improve your load times

 

[adamr]

Down again..now it's really a case of wtf

 

[Saber_rider45]

Down again..now it's really a case of wtf

Got email this morning


Dear customer,


We are aware of the ongoing problems on the network.* Our teams are working to fix the problem, and we expect a resolution before*17:00.


Please accept our apologies for the inconvenience.


Kind regards

Metrofibre Noc

 

[adamr]

What happened now I wonder. First an issue with a piece of network equipment then the cable break. Now ?

 

[Saber_rider45]

What happened now I wonder. First an issue with a piece of network equipment then the cable break. Now ?

I'm still up though

 

[Dolby]

You never really know ... The other day they said 'congestion' ... I heard a break too ... Then core equipment

 

[adamr]

Be nice if they were open about what went wrong. Just don't like being in the dark about stuff

 

[Dolby]

They say resolved. I'm still battling.

You guys all up?

 

[adamr]

I'm up

 

[Deanoblado]

I’m down too, been down the entire day

 

[Saber_rider45]

I've been up all day