Microfilter?

[podo]

I had my ADSL link installed last week and have since not been able to make phone calls because I have no microfilter...

The guy doing the installation told me that he could not bring me one, and that I should buy it from my local customer service branch.

They told me on Thursday that they would have it for my by Friday from another branch 200km away (riiiight)

I very much doubt that they will have it tomorrow, so my question is this, does anyone know where I might be able to buy one, if not from Telkom, and which modifications I might have to do?

Also, where would I be able to buy these splitter-type microfilters that some people are referring to regularly?

Will

Willie Viljoen
Web Developer

Adaptive Web Development

 

[dikbek]

I got two microfilters with my Telkom modem. I think their specs specify that 2 are included in the box, so I'm surprised that you didn't get any

 

[podo]

I didn't buy the Telkom modem, I use a FreeBSD box as a router/firewall, so I needed a POTS router type modem. I don't trust the Marconi/Indian black market type modems, so I went for a D-Link DSL300G, which I run in bridging mode, with PPPoE client on the FreeBSD machine.

The excuse the guy gave me is that "because I am using a privately purchased modem, he can not provide the microfilter to me and I should buy it from the customer service branch."

Strangley, a poster somewhere on the forums notes that they should bring it along even if you don't buy their modem...

I don't mind buying it, if only I *could* buy it, our local customer service branch just keep telling me "it will come from Welkom tomorrow"

Willie Viljoen
Web Developer

Adaptive Web Development

 

[caroper]

Please correct me if my logic is wrong here but the way I see it is that the micro filter is used to separate the voice signal channel from the data channel of the ADSL line.

According to the Telephone bill:

Your ADSL Line R596.49
Your Telephone Line R71.84

Therefore, if Telkom do not provide the micro filter they have not supplied a Telephone line, as it needs to be split from the ADSL line, and cannot legally charge you R71.84 for a service that they do not provide.

F**ting against thunder I know, but it could have some legal relevance and count to wards the abuse of their power.

Cheers
Chris

 

[dikbek]

Chris, it looks like our friend didn't by Telkom's equipment, so why would they supply free microfilter? As I stated in my previous post, the Telkom ADSL modem includes microfilters in the box.

In any case, Telkom do supply their own microfilters, which can be purchased separately. Will I suggest you call their helpdesk (Your call WILL be important to them etc, etc[xx(])

 

[caroper]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by dikbek</i>
<br />the Telkom ADSL modem includes micro filters in the box.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Granted, but my argument is that the filter is part of the line installation, not the modem or router, especially if Telkom are charging separately for the voice channel.

If it were internationally accepted the the filters where the responsibility of the data equipment manufacturers then most modems / Routers would have built in analogue ports the same as ISDN equipment.

I was also under the impression, from the Telkom web site, that all instillations now included a free modem, so where are the micro filters that should come with that, even if you elect to use a third party router?

Cheers
Chris

 

[Karnaugh]

I think its a required part of CPE, it might be illegal for telkom *not* to provide it. Might just want to mumble that their way.

- Colin Alston
colin at alston dot za dot org

"Warning: Use with extreme caution."

 

[Mean_Monster]

We are talking about the same Telscum that argues that International Bandwith is the reason for the high line rental cost?[!] Eventhough high bandwith cost is an ISP problem.

 

[quik]

I also had a similar experience with installation where simply forgot to bring a splitter, luckily I had one already.

I agree with caroper about the legal issue that Telkom do not have a right to charge for a service which is not given.

However, I strongly suggest you just let the R71 rand slide, and save yourself a HUGE amount of hastle. I recently put in a request for a credit on a similar situation (no service for 4 months for which I was charged over R1k, whole other story) and my line has since been disconnected 5 or 6 times, everytime because they think the amount credited is owed.

You would not believe how stupid these people are, I am amazed every day, it would really be laughable if it wasn't so painfull.

 

[Karnaugh]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">However, I strongly suggest you just let the R71 rand slide, and save yourself a HUGE amount of hastle. I recently put in a request for a credit on a similar situation (no service for 4 months for which I was charged over R1k, whole other story) and my line has since been disconnected 5 or 6 times, everytime because they think the amount credited is owed.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Letting Telkom "slide" is the reason we are here. If you wish to support this cause, I strongly discourage you to let anything "slide" even if its 50c.

- Colin Alston
colin at alston dot za dot org

"Warning: Use with extreme caution."