Mind the speed ISP

blunt said:
On your router, you need to set the DNS - what router do you have and do you have admin access?
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TP Link Archer C5, yes I do have admin, what I need to understand what this does? Because I am thinking this has never been a problem before. Most likely just going to move ISP.
 
rh1 said:
TP Link Archer C5, yes I do have admin, what I need to understand what this does? Because I am thinking this has never been a problem before. Most likely just going to move ISP.
Click to expand...
Well I'm assuming you're using mts's default nameservers which are likely administered by them. Changing to 1.1.1.1 (CloudFlare) and 8.8.8.8 (Google) would be more stable.

Nameservers translate domain names to their IP addresses so your connection knows where to connect to. If there are problems with DNS you can have issues like you have described.
 
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I'm on MTS in Cape Town (Vuma trenched). Internet has died multiple times today. Anyone else experiencing issues?
 
Dear rh1,

We are experiencing an issue currently affecting Vumatel Active Ethernet clients in the Cape Town Region.

The router handling the Active Ethernet routes is experiencing high CPU usage, which is causing random packet loss. We have migrated the traffic off this router temporarily while we upgrade the router affected, services should be running as expected. We will return this router to service at 22H30 tonight. When we return the router to production there will be a brief disruption in traffic during the changeover.

We will continue to monitor the routers proactively.

Thank you for your understanding.

Kind regards,

Support @ MTS team
 
rh1 said:
Dear rh1,

We are experiencing an issue currently affecting Vumatel Active Ethernet clients in the Cape Town Region.

The router handling the Active Ethernet routes is experiencing high CPU usage, which is causing random packet loss. We have migrated the traffic off this router temporarily while we upgrade the router affected, services should be running as expected. We will return this router to service at 22H30 tonight. When we return the router to production there will be a brief disruption in traffic during the changeover.

We will continue to monitor the routers proactively.

Thank you for your understanding.

Kind regards,

Support @ MTS team
Click to expand...
Thanks so much for sharing! :)
 
rh1 said:
Dear rh1,

We are experiencing an issue currently affecting Vumatel Active Ethernet clients in the Cape Town Region.

The router handling the Active Ethernet routes is experiencing high CPU usage, which is causing random packet loss. We have migrated the traffic off this router temporarily while we upgrade the router affected, services should be running as expected. We will return this router to service at 22H30 tonight. When we return the router to production there will be a brief disruption in traffic during the changeover.

We will continue to monitor the routers proactively.

Thank you for your understanding.

Kind regards,

Support @ MTS team
Click to expand...
So that's a hardware issue with the ISP, Mind the Speed..
Hmmm I'm losing confidence in them
 
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The problems reported (above) appear to be mainly in the Cape area :unsure:

Any Johannesburg-based MTS user experiencing similar problems ?
 
So my 70/70 has been consistently 90+/90+ for the last couple of days:

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So will see if they maintain service levels as I need to make a choice to jump or stay.
 
Since last week Tuesday, been getting consistent 94+/94+ speeds. So it seems mind the speed has stabilised. If it continues, I will stay with them. But if it become inconsistent again, I will find another ISP.
 
As I asked in another thread ("Vumatel Price Change #501") "how much [can] an ISP can influence the technical aspects (e.g. dropped connections, speed etc.) of a network that is run by others i.e the FNO ?"

This is not an attempt to absolve any ISP of blame, but rather an attempt to understand the issues at hand.

Any answers welcomed !
 
According to MTS support there are no [known] issues with their network, including (one presumes) the Johannesburg area.

Before I move to MTS: any current problems that I should know about ? :unsure:
 
isie said:
area and FNO you looking at?

Johannesburg is too generic dude
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Vumatel in Forest Town

Applications are email, browsing & Netflix.
 
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isie said:
I don't know anyone in that exact area - but Im guessing your standard Vumatel issues - not too often
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My guess as well. I think that I will give them a go - I have little to lose :)
 
So I am reinstalling my fiber line to my new place which is in the same street as my old place. MTS got the B number but the thing is it's been almost an entire month and Openserve hasn't come out to install. But when I spoke to ISP's in my area they said it takes 3-7 days. Is it me or is MTS got a crappy Openserve agent or is it MTS?
Actually about to jump ship to another provider.
 
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