Modem not synchronising at attainable rate

[giggity]

Hi there

I got my phone line installed about a month ago. The line is 4mbps (too far for 10mbps) and when first installed the modem synced at 512/4096 and was butter smooth stable.

There was a problem with the line about a week ago where there was some noise on the line and the modem kept dropping sync - probably because of some wind we had. Telkom got that sorted out.

My modem refuses to sync anywhere higher than 2 or 3mbps now, even though the stats are fine (14 snr, max attain. ~6mbps).

Any ideas as to why this would be happening?

Thanks

Below are my line stats:

US Connection Rate:	509	DS Connection Rate:	2555
DS Line Attenuation:	53	DS Margin:		14
US Line Attenuation:	34	US Margin:		22
US Payload :		140861856	DS Payload:		1322648880
US Superframe Cnt :	317342	DS Superframe Cnt:	317342
US Transmit Power :	12	DS Transmit Power:	21
LOS errors:		0	SEF errors:		0
Errored Seconds:	1	Severely Err Secs:	1
Frame mode:		0	Max Frame mode:		0
Trained Path:		1	US Peak Cell Rate:	1200
Trained Mode:		16	Selected Mode:		65535
ATUC Vendor Code:	4244434D	ATUC Revision:	2
Hybrid Selected:	1	Trellis:		1
Showtime Count:		5	DS Max Attainable Bit Rate: 5912 kbps
BitSwap:		1	US Max Attainable Bit Rate: 944000 bps
Annex: 			AnxA	psd_mask_qualifier: 0x0000
Power Management Status: L0	DS HLINSC: 1901
US ACTPSD: 		-345	DS ACTPSD: -367
Total init. errors: 	8	Total init. timeouts: 0

 

[NorthPole]

Possibly ask them/Telkom to reset your ASSIA profile to the correct sync

 

[Defib]

This is a very common occurrence and is annoying

 

[techead]

I was told today that they can no longer do this over the phone and they need to send out a technician...

is that true??