Moving from Cool Ideas, recommend an ISP

CrypticZA said:
I would say avoid RSAWEB this is our business 50/50 fibre package which we pay a lot for...





Their local is amazing considering we getting 100 more download than we should be but international is always basically dead.
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Same here, our 1Gb RSAWeb Business line barely gets 10Mb international, local around 600Mbps max
 
nivek said:
Don't move from Cool Ideas to Supersonic, I made that mistake.
Yes CISP has network issues, but at least they engage with you and their support is pretty good.

Supersonic is a ****ing nightmare to deal with. As an experiment before signing with them I suggest you call their contact center and try get through to support. For added fun try log a ticket on their WhatsApp number and see if you get a response the same day (or EVER)

Honestly the worst customer service I've ever had, surpassing any government department you could think of
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I think Vodacom would run them close with tickets set to infinity and beyond...
 
irBosOtter said:
Same here, our 1Gb RSAWeb Business line barely gets 10Mb international, local around 600Mbps max
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We with their own RSAWEB City Fibre, our local sometimes goes up to like 700 local i had a 752 download 50 upload a few months ago.
 
r00igev@@r said:
I think Vodacom would run them close with tickets set to infinity and beyond...
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Vodacom would most certainly have more open tickets on their system, but this is because its literally impossible to open a ticket with SS
 
GlassMirror said:
After not having been with Cool Ideas for a very long time (2 months in fact) I'm considering moving away from them as I've been having more issues with them in this short amount of time than I had with my 3 years with Telkom. Afrihost is out of the question too as I've had far to my problems with them too
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Same issues. I'm thinking Supersonic, MTS or WebSquad.
 
PBCool said:
Can you let me know what issues, this is why I ask is it only DDoS relative or other issues?
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What was the constant connect and disconnect yesterday?

(Though I believe it was a routing issue to EVERYWHERE as my VOIP line still worked - but it had an established connection)
 
Not at all actually have no business interest there don't even sell bandwidth just a consultant sorry guys cant pin that on me today (-;
 
phaktza said:
What was the constant connect and disconnect yesterday?

(Though I believe it was a routing issue to EVERYWHERE as my VOIP line still worked - but it had an established connection)
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Was another DDoS attack.
 
PBCool said:
Was another DDoS attack.
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So let me get this straight - another DDOS attack and GlassMirror again pops up talking about moving from CISP and punting supersonic.

And I note he hasn't responded to my questions to him.

Hmm. If I was a suspicious person......:whistling:
 
Cmon Splinter, he might be trying to log a ticket with SS for support.......
:unsure::unsure:......give the guy a break.

And to the point everyone is making, each to their own, the forum is about our experiences with the different ISP's. I am an advocate for CISP purely because I have never had an issue with the line or their service outside of the DDOS attacks.
CISP on Vumatel and my line on the 100/10 package has been exceptional.
 
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So what is the consensus here?

websquad, afrihost and vox are the options?
 
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