MTN Active down

Hi Guys

if you are having problems with logins to MTN Active - please send me your cell phone numbers and details of the problem - I will try and assist you as best as possible. I have an in at MTN and with the MTN Active support team.

thanks ActivePM
 
activepm said:
Hi Guys

if you are having problems with logins to MTN Active - please send me your cell phone numbers and details of the problem - I will try and assist you as best as possible. I have an in at MTN and with the MTN Active support team.

thanks ActivePM
Click to expand...

Welcome aboard, you will certainly make things easier:D
 
Quick Update: MTN saw fit to refund R238 to apologize for my suffering, frustration and time wasted by this issue. That would normally buy 44mins of my time if I was speaking to a customer. But I wasn't talking to customers, I was spending hours on hold. You decide if it is a drop of oil to shut-up the squeaky wheel or just a slap in the face. I'm not convinced that R238 will motivate MTN Management to fix their customer service.

What is significant is that my loud complaining reached all the way up the corporate tree to a set of ears the were attached to some wrinkled manager who had the authority to authorize a R238 credit. That achievement I am quite proud of because they make it so damn difficult.

My heart goes out to all the MTN Call Center Agents, every one of them was polite, capable, professional and handled my fussing appropriately. The fact that they were also totally ineffectual is not their fault, they have to work within the framework and with the tools that management give them. This is a managerial problem, not an agent problem, and management thinks R238 is appropriate.

I wish I could get a couple of hours to chat to all of the agents and motivate them to join my union. Without the power of communal bargaining those poor Call Center Bots are doomed to a life of impotent suffering. Only when they unionize will we see Managerial Motivation and Customer Satisfaction flowing freely from MTN.

For interest take a look at my other thread where I'm preparing to spank as many 'rich managers' as have the guts to take me on. So far none, I've called them evil and not one has the inclination to show me I'm wrong. Probably they know they are exploitative but they have sold their souls for the $Golden Buck$.
 
I get this error when trying to log into MTN Active:


System Error / Exception
java.lang.NullPointerException

Could someone help me?
 
I haven't been able to log into MTN Active since I got the contract since I am apparantly registered as a business but not a private contract holder. Gateway branch say they cannot help, I need to call 1761. I call 1761 multiple times, they have no clue what MTN active is, and when I eventually got through to someone they just said it works on their side as they dont use the mtnactive website.

Sent a mail to the support at MTNactive, but it's a been a week and all they say is that it a technical issue. MTN also don't add the 150Mb data bundle to my iPhone contract, I have to call them to add it.

I really really wish I went with Vodacom.
 
My account on MTN Active is always wrong. The totals are wrong, I even get charged 3 or 4 times for BIS on one of my contracts but when I get my Invoice via e-mail then it is fixed.
 
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