MTN Black Friday Discussions

What is Mtns billing cycle?
I elected to pay on the 15th each month and upgraded on the 25th(last day of my old aR299 60gb + 60gb contract).
I was billed the old R299 today and January's bill is R499 + R264 Prorata amount.

Does that seem right?
 
abzob said:
My bill for December is also incorrect. Should be R499 but is R881.57
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My bill should be R499 plus R188.56 but is now R3001.25 ... don't have any idea what these guys are honestly doing.. it baffles my brain.

This time I'm going to reverse the debit eff that crap. I've sent an email everyday without a response!
Plus the lady who helped me before is on leave, and i still haven't gotten the correct refund back from last month.
 
eyjey said:
Please let us know too once you have an update, I called 135 and all the agent said was "that's all its saying on the system, I don't know more than what system is showing me" then they were gonna call the supervisor to check and line dropped. didn't feel like calling again. it seemed useless.
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Still no feedback. But for some reason I just got an sms that added an extra 5GB of data to my package. It is not letting me share that either though.
 
Apologies for the large image. Any smaller and it becomes hard to read

My tax invoice was emailed to me this morning. Contract amount is R259. Invoice is R360

MTN Made for Me XS (Pro Rata) is charged from 30-Nov to 11-Dec. That is the upgrade date to the billing date.
The next charge for MTN Made for Me XS is from 12-Dec to 11-Jan

Seems fine to me

photo_2020-12-15_13-49-48.jpg
 
My December bill is -R587.28... Previous balance due R2735.37, adjustments shows a credit R3909.36
 
airborne said:
Shouldn't there be a prorata amount from when you started the contract in Nov?
When is there billing cycle?
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There should be but in November I was charged the full amount of the previous contract (R299). I started the new contract on 19 November (R499). So even if it was pro-rata for the new contract, it doesn’t add up. My billing cycle is on the 12th with debit at month end.
 
I.am.Sam said:
Pro rata ???
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Do the maths for us.

Ok I’ve done the maths.

Old contract is R299 pm but was billed for the entire month instead of just from the 12th-19th.

Then for November I was also billed the new contract (R499) from 19/11-12/12.
 
Last edited:
abzob said:
Do the maths for us.

Ok I’ve done the maths.

Old contract is R299 pm but was billed for the entire month instead of just from the 12th-19th.

Then for November I was also billed the new contract (R499) from 19/11-12/12.
Click to expand...

I've worked it out I think, we got billed the full R299 because we got the full allocation for November, ie they can't retroactively prorata the data already allocated and then plus the prorata for the upgrade contract data.

Sucks, R299 for data that was barely used then another prorata amount for data that isn't really needed.

So November is the R299 and December is the R499 + Prorata amount which for you is around R350.
 
I wonder if they charged some kind of upgrade fee which recall that tried to charge one year?
 
airborne said:
I've worked it out I think, we got billed the full R299 because we got the full allocation for November, ie they can't retroactively prorata the data already allocated and then plus the prorata for the upgrade contract data.

Sucks, R299 for data that was barely used then another prorata amount for data that isn't really needed.

So November is the R299 and December is the R499 + Prorata amount which for you is around R350.
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I’m trying to figure out whether I got my full 60GB+60GB allocation in November or whether when the new contract came into effect that data fell off. Not that it matters since I’ve barely used any of my data anyway.
 
abzob said:
I’m trying to figure out whether I got my full 60GB+60GB allocation in November or whether when the new contract came into effect that data fell off. Not that it matters since I’ve barely used any of my data anyway.
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My 60+60gb data didn't fall away, I'm actually still using it for datashare, I've also barely used my prorata 500gb data and the latest allocation.

I don't actually need 500gb a month but an extra R200 to get 3.33 times the data over the R299 150gb deal is a no brainer. I have got a few people lined up that will contribute to the R499 and I'll add them as a datashare, datashare just needs to work..
 
Leisure Larry said:
2 calls this morning approximately 2 hours each call. And still nobody can explain why my sim card ain't connecting to the net. Been over a week now.
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This has been an absolute nightmare for me. 8 days and still no connectivity after numerous 2 hour phone calls leading to a dead end with a bill to pay. When I asked to cancel, the MTN idiot, I mean champion says I will pay a penalty.
How do I pay you for something that doesn't work and then you want me to pay a penalty for it when I want to cancel!

Guys please forward email addresses of seniors. I want to email complaints before day 10.
 
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