MTN Black Friday Discussions

airborne said:
The latest is if you had Dual call on your contract it would prevent datashare being activated.

As far as I can remember I have had a dual call sim since the first BF contract and datashare worked the entire 4yrs flawlessly. Anyway they say I did have a dual call sim and it is now being removed and that my datashare should then work.

Does anyone else with datashare still broken also have a linked dual call sim?
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I am in the exact same boat as you.
Had dual call sim since first bf deal and it has since worked fine with datashare activated and in use as well.
Now this deal has broken that..

It seems MTN have now deactivated my dual call simcard.

I toggled on the datashare option and added a beneficiary for datashare. Looks like we can now share the full daytime data and not just the 100gb... right?
73fec7d6749c63701f30bca959e4224b.jpg
31fe0148a503b17e870a0687aae662eb.jpg
 
airborne said:
The latest is if you had Dual call on your contract it would prevent datashare being activated.

As far as I can remember I have had a dual call sim since the first BF contract and datashare worked the entire 4yrs flawlessly. Anyway they say I did have a dual call sim and it is now being removed and that my datashare should then work.

Does anyone else with datashare still broken also have a linked dual call sim?
Click to expand...
Yes, also have dual call and the Data Share isn't working.

Always had the data share working all this time until it randomly stopped. Why can't they put it back the way it was?
 
uzairb said:
I am in the exact same boat as you.
Had dual call sim since first bf deal and it has since worked fine with datashare activated and in use as well.
Now this deal has broken that..

It seems MTN have now deactivated my dual call simcard.

I toggled on the datashare option and added a beneficiary for datashare. Looks like we can now share the full daytime data and not just the 100gb... right?
73fec7d6749c63701f30bca959e4224b.jpg
31fe0148a503b17e870a0687aae662eb.jpg
Click to expand...
Mines up and running again!!!!
They also had to disable my previously functional Dual Call sim.

Awesome news, I've had some pretty uptight people that were relying on my datashare
What a relief, it looked like it might drag on for a very long time
 
RidwanV said:
MTN call centre agents are now saying that data share is not available on the MTN 400GB because it is a 5G contract.
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they had that story in November already, but don't fall for it - or ask them to change you to 4G if you are not in a 5G area anyway
 
airborne said:
I phoned 135 to try manually activate Datashare and the call centre person said they can't activate datashare because the number is still on the "old system" and datashare can only be activated once it's moved over to the new system.

Anyone else heard of this?
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Yes they gave that excuse

This whole pallava started because of MTN's "new system" that went live just before BF2020
 
Spoke to Roanne this morning who said that 2 Sharing products canoot be used together so you cannot have Dual Call and Datashare at the same time.

Not sure when that changed because I had both working perfectly until it randomly stopped in December
 
In 2016 I had to disable dual call to activate data share, they said I could not have both at the same time.
Those who had both were lucky I guess.
 
Heads up to those with Dual Sim,

The second sim becomes unregistered with the network, without any warning.

Datashare does start working again and I am sharing 800GB with the numbers on my list
 
Duke of Hazard said:
Heads up to those with Dual Sim,

The second sim becomes unregistered with the network, without any warning.

Datashare does start working again and I am sharing 800GB with the numbers on my list
Click to expand...
Cool so in short before deactivating dual call have a second sim lined up if that's the sim in the home router
 
Basically yes,

Roanne now says the number I gave her was ported out of MTN, in the 40 mins between asking to deactivate Dual Sim and it going off.

Now need to trek to MTN some time and get a pre paid sim
 
Did anybody on the R499 package (500gb+500gb) ever pick up 5G network?
(obviously area dependent)
 
Azimuth said:
So I’ve been tracking this for 60 days and it’s been a real shtshow. Incompetence to the nth degree.

Today I made a break through though...unblocked my account, got my main data SIM working again and have 3 new lines queued for a port.
Click to expand...

Tomorrow marks 3 months that I’ve been trying to resolve my Black Friday deals. For the one (data) contract that was upgraded, I still don’t have the free router.

I’ve tried the executive complains route but to no avail. I get a reference number and no-one ever follows up.

How do I go about contacting Jacqui?
 
Azimuth said:
Tomorrow marks 3 months that I’ve been trying to resolve my Black Friday deals. For the one (data) contract that was upgraded, I still don’t have the free router.

I’ve tried the executive complains route but to no avail. I get a reference number and no-one ever follows up.

How do I go about contacting Jacqui?
Click to expand...
Mail Ebbedene at [email protected]

You can CC Jacqui at [email protected]

Ebbedene gets stuff done.
 
Is it just my night data that does not work since they done the datashare fix on the mtn choice 400GB plans.
 
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