MTN Data Share Not Sharing

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korupta

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Joined
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Durban
I recently upgraded my MTN CONTRACT and intended to share the data with other simcards.
The data package is 400gb anytime data and 100gb promo data.I activated data share the MTN Number. The primary number is able to access the Internet but the numbers I've shared to are unable to access the Internet.
I understand that you cannot share promo data, but I have ample anytime data. It was working for the first 2 weeks but stopped thereafter. The secondary sims now just take me to a MTN landing page stating that I'm out of funds.
 
abzob said:
MTN are aware of this and working on it.
Click to expand...
Thank you, are you also having the same issue?
This has been the case for the past 2 weeks, I've spoken 2 Instore agents (don't know what's going on), 7 call centre agents (logged 10 faults which were subsequently closed, however the issue was not resolved) and 3 social media representatives (1 who said that the issue was sorted, it obviously isn't)
 
abzob said:
MTN are aware of this and working on it.
Click to expand...
Another bit of information that might help is that when I go to the app, it says that I am sharing 0gb. Can I change this or does that mean nothing?
 
@korupta follow the discussion on the link below. There’s an entire thread about this issue

Mtn black Friday rumor?

MTN Black Friday Discussions

Rumor have it they will be having sim only deal for R150/month for 200 min and 50gb data a month. Anybody that can confirm it?
mybroadband.co.za mybroadband.co.za
 
Zedwhy said:
@korupta follow the discussion on the link below. There’s an entire thread about this issue

Mtn black Friday rumor?

MTN Black Friday Discussions

Rumor have it they will be having sim only deal for R150/month for 200 min and 50gb data a month. Anybody that can confirm it?
mybroadband.co.za mybroadband.co.za
Click to expand...
Thank you, will do, good to see that it's not just me
 
korupta said:
I recently upgraded my MTN CONTRACT and intended to share the data with other simcards.
The data package is 400gb anytime data and 100gb promo data.I activated data share the MTN Number. The primary number is able to access the Internet but the numbers I've shared to are unable to access the Internet.
I understand that you cannot share promo data, but I have ample anytime data. It was working for the first 2 weeks but stopped thereafter. The secondary sims now just take me to a MTN landing page stating that I'm out of funds.
Click to expand...
Hi, did you ever get this resolved, I’m in exactly the same boat and was told by Retentions Dept 2 weeks ago that it would be sorted by 1 Feb and it’s not, Customer Services was very busy today and nobody on Upgrades line could transfer me to Retentions Dept
 
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