MTN Data, Upgrade and communications problems
Hi MTN DD,
I have several issues with MTN regarding data that I can’t seem to solve through any private channel between myself and MTN, my service provider and network operator whom I pay to provision me with services, requiring me to make my problems public in an attempt to find a solution, an unacceptable situation really.
I use my MTN connection extensively for business connection purposes, including email. I don't use MTN's SMTP or POP for this, but rather my own server hosted in the states. Mails are reliably sent and received except that the mail server I use doesn't allow me the option of masking the ip address that my mails originate from in the email headers. This means the header of the mail contains my MTN connection IP address. The problem with that is that many MTN IP's have been flagged as being connected with possible spamming and my emails are often blocked by spam detectors.
I have called 1555 about this problem, but to no avail. Today I was told: " Our email server is busy being upgraded which will solve this problem". I realise that to find call centre people with the in-depth knowledge needed to respond to all calls is difficult, but when they don't know the answer rather refer the query to someone competent than pretend to know what you are talking about and annoy your paying clients, leaving them with no path to resolving the problem.
My questions really are:
1. I believe it is possible to be assigned a static IP address on the network to aid certain networking requirements certain clients may have. How do you go about applying for this?
2. Does MTN actively monitor the presence of their IP ranges on spam lists and attempt to have them removed?
3. Are spam abusers using the MTN network actively pursued and penalised for disrupting the services of the network to other users?
Also relating to data, I recently upgraded my contract at the Rivonia service centre, which took 4 hours. I specifically went there for the upgrade to a specific phone owing to shockingly poor service by ALL JHB based MTN SP dealers in getting stock of the same phone that I specifically wanted. (I waited 4 months for some dealers to NOT get availability, all of them saying MTN didn't have stock, meanwhile I was in contact with the warehouse guys who assured me they did have stock - I even conference called the dealer and warehouse and still they couldn't get it right).
When upgrading our contracts, I asked for data bundles to be added to the contracts, which I was told was done, only to find out a month and a half later when i received invoices that the bundles were not added. 808 and 1555 were not able (willing) to assist me in resolving the matter, both basically saying that I would have to drive to MTN to get copies of all the paperwork I had filled in so I could fax it to MTN to resolve the matter. Sure, and will Rob Nisbet authorise payment for my invoice for my admin services and reimbursive travel costs?
Regarding Dual call, why is it that the second line isn't, and can't be provisioned with CLI? This means I cannot elect to ignore calls I would be better off not answering while driving (road rage inducing calls).
Is it possible to have both Dual call and Prodata on a single line (3 sims)? Are free minutes available for use on the second line under Prodata? When you say voicemails are not available on Prodata does this mean the entire package, or just the second number used for data? Why are sms bundles not available? And does that only apply to the second line? Do you get CLI?
When is MTN going to release twin line sim cards for business and private lines on a single sim?
I have been an MTN subscriber since 1994, but rather than being a happy, loyal and supportive client, I am simply frustrated, annoyed and feel MTN as a company don't give a damn about their clients. I cannot understand why the company I have tasked with enabling my communication requirements is the worst company with which to have to communicate (yes, worse than the bank, insurance company and even local government!!).
Please can you assist me?
This will be rectified soon and there wont be an option 2 available. 
. You'll be able to see on the right hand column, there's a download section. You'll see the driver links for the E620 and E220.