MTN expands 7.2 Mbps HSDPA coverage

[Pitbull]

Yes both are the service providers.



I was replying to your post about how effectively MTN uses staff to help customers.



Vodacom SP and MTN SP are both my service providers. While I agree that the requests were different, MTN customer care should point me in right direction if they can't help.

Give it a shot yourself, with the same exact problem to both customer care services.

Ok let me rephrase that for you.

You started off by saying MTN should be better represented on MyBB. I said that I'm here to help if you need it. I also stated that MTN has other forms of contact that could be used.

You have not PM'd me the day you needed help. If you did you would have been sorted. Now you move from that to haveing sent e-mails for APN activations/provisioning and and and.

Fact is, if you e-mailed me with both those requests it would have been sorted in no time. It still doesn't indicate why you said MTN needs to be better represented on MyBB.

MTN is not on MyBB to advertise and promise all these lovely wonderfull things and try and sweet talk customers to join us. MyBB is here to say things like it is, good or bad. I'm here to help MTN subscribers with problems they have if I can. If I can't I direct them to the correct people and it gets sorted.

That was your main concern when you posted. But now we've drifted away from it, why ?

 

[Keeper]

Give it a shot yourself, with the same exact problem to both customer care services.

look, i don't really care about e-mailing anyone of them, all i'm saying is I might give MTN a try as THEY DO NOT charge extra money to use their service properly.

I'm already paying by spending airtime on them INSTEAD of MTN - they should be lucky!

if MTN can provide me with this "fee" included into the airtime, I would stop my vodacom bundle spree's immediately. This fee is just silly.

that's like saying: "Yes sir, we can cut your hair today - only R50. would you like to pay R20 extra so we can cut it properly?"

 

[FarligOpptreden]

Well, does the fact that my father works for MTN International and has a Vodacom contract say anything?

TBH the whole R49 pay-on for HSDPA 3.6 on Vodacom is a bit silly, really. I subscribed to it for a month, saw some improvement in data transfer speeds, but subsequently discontinued it because it just isn't worth the R49.

 

[Pitbull]

Well, does the fact that my father works for MTN International and has a Vodacom contract say anything?

TBH the whole R49 pay-on for HSDPA 3.6 on Vodacom is a bit silly, really. I subscribed to it for a month, saw some improvement in data transfer speeds, but subsequently discontinued it because it just isn't worth the R49.

never heard of it.

If your dad is a perm employee and not a contractor nor him or your mother would need a cellphone contract

 

[AirWolf]

Ok let me rephrase that for you.

You started off by saying MTN should be better represented on MyBB. I said that I'm here to help if you need it. I also stated that MTN has other forms of contact that could be used.

One of the other forms of contact is the customer care, which I've already mentioned doesn't seem quite up to the mark.

You have not PM'd me the day you needed help. If you did you would have been sorted. Now you move from that to haveing sent e-mails for APN activations/provisioning and and and.


Fact is, if you e-mailed me with both those requests it would have been sorted in no time. It still doesn't indicate why you said MTN needs to be better represented on MyBB.

Ok, when I sent the request, you didn't come to mind. Customer Care usually comes to mind first.

Please read my previous post carefully - the apn issue was on Vodacom. I was comparing the experience from customer care of Vodacom with that of MTN.

MTN is not on MyBB to advertise and promise all these lovely wonderfull things and try and sweet talk customers to join us. MyBB is here to say things like it is, good or bad. I'm here to help MTN subscribers with problems they have if I can. If I can't I direct them to the correct people and it gets sorted.

That was your main concern when you posted. But now we've drifted away from it, why ?

I also mentioned above that MTN should look into providing a similar service as Vodacom does here with Vodacom3G. Please quote where he sweets talks people to join Vodacom?

Please also go to the MTN section of this forum. At a glance, the majority of the the queries are technical [which as you mention is not your area of expertise] which begs the question why there isn't someone with that knowledge to provide that assistance.

Also in the news section some of the content is of a technical nature, which in the discussions leads to questions about certain details. Which again does not get answered [when directed at MTN] because a technical person is not present.

As with any discussion points being discussed leads from one topic to another related one [sometimes unrelated]. Your initially responded to my post regarding technical representation with the response about other available option open to forumites. As I've stated above, customer care is one of those. While my request from them was not technical, it did fall under their scope. So, if no response was forthcoming about a non-technical issue, what hope do we have for a technical one from that avenue?

 

[Keeper]

Well, does the fact that my father works for MTN International and has a Vodacom contract say anything?

Even if it did, my E272 doesn't have ears anyway.

If MTN get their 7.2 up and don't charge an extra fee, my modem will be eating fresh MTN SIMs for breakfast.

 

[MielieSpoor]

If your dad is a perm employee and not a contractor nor him or your mother would need a cellphone contract

Do you have a job for me? When can I start?

 

[Pitbull]

One of the other forms of contact is the customer care, which I've already mentioned doesn't seem quite up to the mark.



Ok, when I sent the request, you didn't come to mind. Customer Care usually comes to mind first.

Please read my previous post carefully - the apn issue was on Vodacom. I was comparing the experience from customer care of Vodacom with that of MTN.




I also mentioned above that MTN should look into providing a similar service as Vodacom does here with Vodacom3G. Please quote where he sweets talks people to join Vodacom?

Please also go to the MTN section of this forum. At a glance, the majority of the the queries are technical [which as you mention is not your area of expertise] which begs the question why there isn't someone with that knowlegde to provide that assist.

Also in the news section some of the content is of a technical nature, which in the discussions leads to questions about certain details. Which again does not get answered [when directed at MTN] because a technical person is not present.

As with any discussion points being discussed leads from one topic to another related one [sometimes unrelated]. Your initially responded to my post regarding technical representation with the response about other available option open to forumites. As I've stated above, customer care is one of those. While my request from then was not technical, it did fall under their scope. So, if not response was forthcoming about a non-technical issue, what hope do we have for a technical one from that avenue?

Well obviously this aint going anywhere.

I see all those technical queries seem to sort themselves out. I can tell you now that some of our client's know allot more about these devices than any guy can be taught. Ginggs comes to mind

 

[AirWolf]

Well obviously this aint going anywhere.

I see all those technicall queries seem to sort themselves out. I can tell you now that some of our client's know allot more about these devices than any guy can be taught. Ginggs comes to mind

See you are doing it again, as you did with V3G's question - you are just brushing it aside without a real response.

Oh well, as you say this isn't going anywhere. Good luck to all.

 

[Pitbull]

See you are doing it again, as you did with V3G's question - you are just brushing it aside without a real response.

Oh well, as you say this isn't going anywhere. Good luck to all.

Sigh, looks like i missed some hidden question in there. Let me break up that post into multi quotes just to make sure I didn't miss anything ...

 

[FarligOpptreden]

never heard of it.

If your dad is a perm employee and not a contractor nor him or your mother would need a cellphone contract

He's working with the big boys installing sites in all the other African countries. He's the one making the developers of that new project management software's lives a living hell by rejecting a lot of stuff they do...

And no, he's not permanent. He's been on contract basis for the last 8 years or so. He prefers doing ex-pat work for the tax benefits (i.e. not paying any).

EDIT: Also, he gets LOTS of cellphones for free all the time. He just prefers not to use them, seeing as he's still happy with his TyTN II. All those phones get passed on to my mother.

 

[Pitbull]

One of the other forms of contact is the customer care, which I've already mentioned doesn't seem quite up to the mark.

So you e-mailed them one question and judge it based on the turn around time on an e-mail when an 808 call would have worked ?

Ok, when I sent the request, you didn't come to mind. Customer Care usually comes to mind first.

So I was here, you never used the service I provide for MTN clients. And then Blame MTN for not having someone on MyBB ?

Please read my previous post carefully - the apn issue was on Vodacom. I was comparing the experience from customer care of Vodacom with that of MTN.

Still doesn't make no difference what the different queries was, you never phoned or PM's me

I also mentioned above that MTN should look into providing a similar service as Vodacom does here with Vodacom3G. Please quote where he sweets talks people to join Vodacom?

My point was that I provide a customer service "Service" to MTN's clients. Why I need to justify the reason for me not getting into network related matters seems to really bother you. I know my fair share of hardware and network services. It's not my area thus I can not talk for someone else.

Again, I fail to see the problem ?

Please also go to the MTN section of this forum. At a glance, the majority of the the queries are technical [which as you mention is not your area of expertise] which begs the question why there isn't someone with that knowledge to provide that assistance.

APN provisioning, GPRS settings for an Iphone. You call that technical ?
I don't see anyone asking what capacity a certain tower has or at what rate it runs at. Clearly your technical and my technical is 2 completely different things.

Also in the news section some of the content is of a technical nature, which in the discussions leads to questions about certain details. Which again does not get answered [when directed at MTN] because a technical person is not present.

It's a news section, not a technical trouble shoot section. It's news gathered and published. Feel free to dispute the fact and findings with the writer not so ?

As with any discussion points being discussed leads from one topic to another related one [sometimes unrelated]. Your initially responded to my post regarding technical representation with the response about other available option open to forumites. As I've stated above, customer care is one of those. While my request from then was not technical, it did fall under their scope. So, if not response was forthcoming about a non-technical issue, what hope do we have for a technical one from that avenue?

I think we covered this

 

[Pitbull]

He's working with the big boys installing sites in all the other African countries. He's the one making the developers of that new project management software's lives a living hell by rejecting a lot of stuff they do...

And no, he's not permanent. He's been on contract basis for the last 8 years or so. He prefers doing ex-pat work for the tax benefits (i.e. not paying any).

EDIT: Also, he gets LOTS of cellphones for free all the time. He just prefers not to use them, seeing as he's still happy with his TyTN II. All those phones get passed on to my mother.

Nice

And I was refering to the actually Staff benefit I will never need any other sim than my staff and spouse sim

 

[Keeper]

OK guys, cool it.

Back on topic please - Who knows anything more than what is said in the article?

Farlig, got some inside info for us from ur dad?

 

[FarligOpptreden]

Nice

And I was refering to the actually Staff benefit I will never need any other sim than my staff and spouse sim

The only benefit he gets (afaik) is a living allowance. Other than that, he rakes in tons of dollars a month. I think I'm gonna become an ex-pat...

 

[FarligOpptreden]

OK guys, cool it.

Back on topic please - Who knows anything more than what is said in the article?

Farlig, got some inside info for us from ur dad?

Regarding HSUPA? I might... My dad coordinates the projects for installing / upgrading all the towers. I prefer not to talk out of the paternal house though.

 

[AirWolf]

So you e-mailed them one question and judge it based on the turn around time on an e-mail when an 808 call would have worked ?




So I was here, you never used the service I provide for MTN clients. And then Blame MTN for not having someone on MyBB ?



Still doesn't make no difference what the different queries was, you never phoned or PM's me



My point was that I provide a customer service "Service" to MTN's clients. Why I need to justify the reason for me not getting into network related matters seems to really bother you. I know my fair share of hardware and network services. It's not my area thus I can not talk for someone else.

Again, I fail to see the problem ?



APN provisioning, GPRS settings for an Iphone. You call that technical ?
I don't see anyone asking what capacity a certain tower has or at what rate it runs at. Clearly your technical and my technical is 2 completely different things.



It's a news section, not a technical trouble shoot section. It's news gathered and published. Feel free to dispute the fact and findings with the writer not so ?



I think we covered this

I've already let it go, as per my previous post. Your responses have been enlightening. Ever think about going into politics?

 

[Keeper]

Regarding HSUPA? I might... My dad coordinates the projects for installing / upgrading all the towers. I prefer not to talk out of the paternal house though.

I don't care for HSUPA at ALL, give us the low down skinner nuus on HSDPA

I've already let it go, as per my previous post. Your responses have been enlightening. Ever think about going into politics?

no you're still going on...

 

[NathanCrow]

err...go to the mtn site and upgrade your drivers? might be some flashing involved too, but it's no biggie....

I Need to buy more Cap today - dunno what to do? are these 7.2 HSDPA towers activated yet or is this still going to happen? (Kempton Park Area)

For those that want to upgrade there E220 to support 7.2 follow the link below
prepare your device for telkom 3G and MTN 7.2

http://www.mobilebroadbandrocks.com/huawei-e220-72mbps-firmware-update


http://www.cypherhackz.net/archives/2008/01/31/hack-huawei-e220-make-it-supports-up-to-72mbps/

 

[NathanCrow]

Please explain how you did this! I was under the impression it could only manage 3.6.

Just checked the Huawei site and only mentions 3.6.

For those that want to upgrade there E220 to support 7.2 follow the link below
prepare your device for telkom 3G 7.2 and MTN 7.2

http://www.mobilebroadbandrocks.com/huawei-e220-72mbps-firmware-update


http://www.cypherhackz.net/archives/2008/01/31/hack-huawei-e220-make-it-supports-up-to-72mbps/