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MTN-Sucks.co.za Website
- Thread starter Frankc
- Start date
hanno p990i
Well-Known Member
thought I would go to the trouble of quoting a few things from the MTN-sucks.co.za website
This MTN Sucks website was created to inform the public about the very poor service that a potential victim can expect from MTN (Mobile Telephone Networks).
If just one client like myself, that tried numerous times to get any response from MTN, are going to loose a few thousand rand due to their total lack of customer care, then they simply deserves a website like this.
- grammar ???
The whole issue with MTN started a long time ago when I tried to contact MTN with a problem regarding my cell phone.
While I once got some response by simply walk into MTN Rivonia and gave each customer an A4 sized complaint MTN eventually just getting worst and ALL fax or email communications were ignored. - uhh that sentence meaning what ????
When my cell phone was stolen on 1 December minutes before I must leave for vacation I also tried in vain to get hold of MTN Victim Centre so decided to do everything personally and in writing when I comes back from vacation since the cell phone as well as simm have security codes and only a very stupid person will use the stolen cell phone and simm for traceable calls.
and only a very stupid person will not stop the contract simcard knowing that technology allows you to quickly bypass all security measures on the phone !!!
After I later stopped the phone I found that the idiot make telephone calls for thousands of rands so I contacted MTN to find out what is the position since I felt that MTN is indirectly responsible for that due to their very bad service. After all, if it were not so difficult to contact MTN the cell phone and simm would already be blocked on day one, as is the case with all my credit cards.
Ahh OK , and so this is were it all started . You stuffed up by not blocking your stolen sim card , and now when your actions (or lack thereoff) bites you in the ar$e , you want to shift the blame to someone else. And you hope that making a fool of yourself on the net will give you public support and sympathy ?
This MTN Sucks website was created to inform the public about the very poor service that a potential victim can expect from MTN (Mobile Telephone Networks).
If just one client like myself, that tried numerous times to get any response from MTN, are going to loose a few thousand rand due to their total lack of customer care, then they simply deserves a website like this.
- grammar ???
The whole issue with MTN started a long time ago when I tried to contact MTN with a problem regarding my cell phone.
While I once got some response by simply walk into MTN Rivonia and gave each customer an A4 sized complaint MTN eventually just getting worst and ALL fax or email communications were ignored. - uhh that sentence meaning what ????
When my cell phone was stolen on 1 December minutes before I must leave for vacation I also tried in vain to get hold of MTN Victim Centre so decided to do everything personally and in writing when I comes back from vacation since the cell phone as well as simm have security codes and only a very stupid person will use the stolen cell phone and simm for traceable calls.
and only a very stupid person will not stop the contract simcard knowing that technology allows you to quickly bypass all security measures on the phone !!!
After I later stopped the phone I found that the idiot make telephone calls for thousands of rands so I contacted MTN to find out what is the position since I felt that MTN is indirectly responsible for that due to their very bad service. After all, if it were not so difficult to contact MTN the cell phone and simm would already be blocked on day one, as is the case with all my credit cards.
Ahh OK , and so this is were it all started . You stuffed up by not blocking your stolen sim card , and now when your actions (or lack thereoff) bites you in the ar$e , you want to shift the blame to someone else. And you hope that making a fool of yourself on the net will give you public support and sympathy ?
hanno p990i
Well-Known Member
MTN Dudes --
I wonder if he gives you the number he dialed the call centre from , could you track it and see how long he actually held on ???
Hanno
I wonder if he gives you the number he dialed the call centre from , could you track it and see how long he actually held on ???
Hanno
Pitbull
Verboten
YelloFever
MTN Company Representative
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Yes,
The Call centre have a system called crystal reports and on there is a application you can run which is called MSISDN filter and you can put in the time and date and the MSISDN (Cell number) the person called in from and it would give you all the info e.g. who the agent was how long he held on and so forth
MTNDD
hanno p990i
Well-Known Member
OK . So come on mr MTN-sucks
give us the number , date and time you called the call centre and let us decide for ourselves how bad MTN really is.
Hanno
give us the number , date and time you called the call centre and let us decide for ourselves how bad MTN really is.
Hanno
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YelloFever
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curiouswanderer
Expert Member
Yeah really all depends on where u go. The branch I went to was Cresta...treated me like crap. I then went to the Killarney branch and they treated me well even though they knew I was a student and willing to help. Some guys just don't know what 'service' actually means regardless if you've done the deal or not. It all counts at the end of the day. I would never go to the Cresta branch because of what happened. Even though it was 2 yrs ago. They just have the thinking 'one customer doesn't really make a diff'...
YelloFever
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I'm the same if I've had bad service somewhere I don't tend to go back there in a hurry
MTNDD
hanno p990i
Well-Known Member
@ Frankc (who started this thread)
QUOTE :" To be ignored as person and customer is worse enough but to be ignored in my capacity as owner and webmaster of the Consumer Forum website is even worst because if they ignore even such websites then they indeed care nothing about their customers at all." - from your website
QUOTE :" By the way. I am surprised that you found this website. Many of my hundreds of websites have a top search engine listing but with this one I not even started to advertise, promote or even just bring it to the attention of MTN at all. (Too busy but the moment when I actually start....) " - from reply to letter on your website
As per the above . Please won't you post the link to your Consumer forum website, as I can not find it using Google. The only Site I can Find is the National Consumer Forum whose website is in a different class to the one you have. And I may be wrong , but I doubt it is run or owned by the same person.
QUOTE :" To be ignored as person and customer is worse enough but to be ignored in my capacity as owner and webmaster of the Consumer Forum website is even worst because if they ignore even such websites then they indeed care nothing about their customers at all." - from your website
QUOTE :" By the way. I am surprised that you found this website. Many of my hundreds of websites have a top search engine listing but with this one I not even started to advertise, promote or even just bring it to the attention of MTN at all. (Too busy but the moment when I actually start....) " - from reply to letter on your website
As per the above . Please won't you post the link to your Consumer forum website, as I can not find it using Google. The only Site I can Find is the National Consumer Forum whose website is in a different class to the one you have. And I may be wrong , but I doubt it is run or owned by the same person.
hanno p990i
Well-Known Member
@Frankc
I have since found some of your other websites which look a lot better and more professional than the MTN-sucks site.
If MTN had the same reaction I did when they went to look at your site , i think it might have been one that says : " mickey mouse site, it'll go away."
I sorry for saying this , but the site really doesn't look like a threat to them. I think your intentions were good, but maybe your were too angry to spend enough time and make it look as pro as your other sites.
I am biased against and I get angry at people who try to shift blame , and this is what I have perceived from your website . I think I have spent way too much time in trying to rub your nose in it and I apologise for doing so. I am now going to step off this topic , but will reply if you ask me to.
I personally think that there are better ways of getting what you want , than ranting and raving. If you walk into a place ready to fight , the people you have to deal with are going to be on their hind feet in no time.
Hanno
I have since found some of your other websites which look a lot better and more professional than the MTN-sucks site.
If MTN had the same reaction I did when they went to look at your site , i think it might have been one that says : " mickey mouse site, it'll go away."
I sorry for saying this , but the site really doesn't look like a threat to them. I think your intentions were good, but maybe your were too angry to spend enough time and make it look as pro as your other sites.
I am biased against and I get angry at people who try to shift blame , and this is what I have perceived from your website . I think I have spent way too much time in trying to rub your nose in it and I apologise for doing so. I am now going to step off this topic , but will reply if you ask me to.
I personally think that there are better ways of getting what you want , than ranting and raving. If you walk into a place ready to fight , the people you have to deal with are going to be on their hind feet in no time.
Hanno
So basically this guy is an idiot that didn't cancel his contract sim and then went on holiday? Seems to be the basic summary to me. If his credit card was stolen and he only reported it when he got back from his holiday how would he expect them to react?
hanno p990i
Well-Known Member
It was stolen. He as far as i can figure out from other posts he mad elsewhere on the forum he did report it.
Be that as it may.... If he had a reference number from MTN for reporting stolen sim, then he would have had a legal leg to stand on. problom is.. he didn't.
Now tries to shift blame and make someone else pay for his bad judgement call
Be that as it may.... If he had a reference number from MTN for reporting stolen sim, then he would have had a legal leg to stand on. problom is.. he didn't.
Now tries to shift blame and make someone else pay for his bad judgement call
That's what someone else posted that was apparently from the website. Seems like he didn't report it at all till weeks later!
YelloFever
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YelloFever
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Maybe his problems with the call centre can be explained by his excellent grammar and sentence construction
@Syndyre
curiouswanderer
Expert Member
Is the guy allowed to use MTN's logo like that? I read somewhere that doing that is illegal...I'm referring to the logo on the top left on this guy's website? Maybe he's employed by Vodacom
I think it might fall under "fair use" or parody. If it was done by Vodacom it'd be a much more professional job I think!
YelloFever
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As far as I know they can't use the MTN logo and the MTN pay off line (Everywhere you go)
MTNDD
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