MTN Uncapped Lite

[SwaarMetaal]

I didn't complain about the speed since I knew it would get sorted out.
I was well suprised when my speeds were allot higher than normal.
Ping: 64ms
Download: 4.37 mbps
Upload: 2.68 mbps

I doubt it will stay this way so I will enjoy it for now.
Mtn if you do throttle again I was happy with the 384kbps and even the few weeks I had my line throttled to +-750kbps was awesome so if you decide to throttle show some mercy and make the speeds bareable and not frustrating. I don't download 24/7 I just download updates for games every now and again and play games online on weekends.

Just checked how much bandwith I have used for the month I haven't even used 1gb lol

Almost all of the bandwidth I use go towards my gaming hobby, game and system updates, online gaming as well as full digital version game downloads which I purchase on PlayStation Store and Xbox Live. I'm a PlayStation Plus member so each month I download at least 2 to 3 games which varies in size and weighs in at anything from 3GB to 12GB (sometimes more) per game. So I use at least 20GB of bandwidth per month and because of that, I just had to get uncapped internet and MTN Uncapped Lite and Pro is the only mobile uncapped internet packages that I know of.

Come to think of it, why do you guys think that Vodacom, Cell C and 8ta doesn't offer an uncapped package such as this?

 

[MaddieX]

It will probable be a while before the speeds are back to normal. Just glad mine is sorted so that I can work. Doesn't help complaining about the 256kbps, because that is our fair use policy speed, but the 750+ speeds we had a while ago, that I will really miss

 

[SwaarMetaal]

It will probable be a while before the speeds are back to normal. Just glad mine is sorted so that I can work. Doesn't help complaining about the 256kbps, because that is our fair use policy speed, but the 750+ speeds we had a while ago, that I will really miss

Agreed, the 700 speeds were awesome!!!

 

[MaddieX]

My capped just kicked in
http://www.speedtest.net/result/2505424025.png

 

[SwaarMetaal]

My capped just kicked in
http://www.speedtest.net/result/2505424025.png

Nice! Myne is nog al die pad op 256...

 

[MaddieX]

Oh no...!!!

Nee man, hoe dan so??? Jy is altyd die ene wat jou cap op die 13de of 15de kry en ek myne eers gewoonlik tussen die 17-20? Lyk my dis nou heel omgeruil. Laat my weet as jy jou cap gekry het.

Nice! Myne is nog al die pad op 256...

 

[SwaarMetaal]

Oh no...!!!

Nee man, hoe dan so??? Jy is altyd die ene wat jou cap op die 13de of 15de kry en ek myne eers gewoonlik tussen die 17-20? Lyk my dis nou heel omgeruil. Laat my weet as jy jou cap gekry het.

Jy's heeltamal reg. Ek's veronderstel om myne al op die 12de te kry!!!

 

[MaddieX]

Sien, MTN, heeeeel deurmekaar!

Jy's heeltamal reg. Ek's veronderstel om myne al op die 12de te kry!!!

Sent from my BlackBerry 9300 using Tapatalk

 

[Deleted member 115089]

just did a speed test again and now my speed dropped again to what seems to be what it looked like before this whole fiasco with mtn

latency-150ms
download-810kbps
upload-310kbps

I normally get my 3 gb cap on the 20th of every month.
last month my average usage was 8gb.I downloaded 4gb today on a update for borderlands 2 and a black mesa and my speeds remain pretty much the same. between 80KBps and 90KBps

 

[steaksauce]

My speed is also improved.
Download is at about 2.5mbps
Upload at 1.4 mbps
and ping averaging 75ms.
The best thing is that my cap is only renewing on the 20th. Please let this problem we've been having be fixed at last.

 

[SwaarMetaal]

Late yesterday afternoon my speed were EXTREMELY bad, I had to try several times to get a speed test done and my download speed were around 20kbps, yes, very slow and my latency were also very high, around 800ms.

This morning when I checked again it was VERY fast, around 650KB/s. I'm obviously on my 3GB cap again which I'm supposed to get on the 12th of every month.

I just HOPE that when I get throttled again I don't get the speed I got yesterday afternoon!!!!!

 

[MaddieX]

Ek het gister mos my speedtest gepost wat so goed was, vanoggend weer amper niks. So die fout is nog nie uitgesorteer nie. Ek het ook gedink ek het my cap gekry, maar dit was nie. Hoop joune lyk beter.

Late yesterday afternoon my speed were EXTREMELY bad, I had to try several times to get a speed test done and my download speed were around 20kbps, yes, very slow and my latency were also very high, around 800ms.

This morning when I checked again it was VERY fast, around 650KB/s. I'm obviously on my 3GB cap again which I'm supposed to get on the 12th of every month.

I just HOPE that when I get throttled again I don't get the speed I got yesterday afternoon!!!!!

 

[SwaarMetaal]

Ek het gister mos my speedtest gepost wat so goed was, vanoggend weer amper niks. So die fout is nog nie uitgesorteer nie. Ek het ook gedink ek het my cap gekry, maar dit was nie. Hoop joune lyk beter.

Hier's my huidige internasionale spoed:

Download Speed: 4202 kbps (525.3 KB/sec transfer rate)
Upload Speed: 734 kbps (91.8 KB/sec transfer rate)
Latency: 263 ms

Lyk baie goed, maar GEEN mens weet natuurik hoe lank dit gaan hou nie... Lyk my baie Uncapped Lite gebruikers word selfs voor die 3072MB cap gethrottle. Gaan kyk bietjie op Hello Peter en MTN gee elke keer dieselfde ou k@k verskoning keer op keer op keer.

 

[MaddieX]

Jy is 'n regte early bird!

Janee, ek het gaan lees en dis regtig swak, hoor! Dit maak mens baie moedeloos. Wonder of hulle vir ons ooit gaan se wat fout is, en of ons nou maar so moet "hang" tot dit eendag reg kom?

Sweet!!! Het jy toe jou cap gekry?

Hier's my huidige internasionale spoed:

Download Speed: 4202 kbps (525.3 KB/sec transfer rate)
Upload Speed: 734 kbps (91.8 KB/sec transfer rate)
Latency: 263 ms

Lyk baie goed, maar GEEN mens weet natuurik hoe lank dit gaan hou nie... Lyk my baie Uncapped Lite gebruikers word selfs voor die 3072MB cap gethrottle. Gaan kyk bietjie op Hello Peter en MTN gee elke keer dieselfde ou k@k verskoning keer op keer op keer.

 

[SwaarMetaal]

Jy is 'n regte early bird!

Janee, ek het gaan lees en dis regtig swak, hoor! Dit maak mens baie moedeloos. Wonder of hulle vir ons ooit gaan se wat fout is, en of ons nou maar so moet "hang" tot dit eendag reg kom?

Sweet!!! Het jy toe jou cap gekry?

Ja-nee, ek's verseker 'n early bird. Mal oor die "small hours".

Ja, dit lyk of ek my cap gekry het, want my spoed is die afgelope 24 uur baie goed.

Wat my moedeloos en die moer in maak oor MTN se antwoorde op Hello Peter is die feit dat hulle GLAD NIE die vrae beantwoord nie. Die meeste mense bevestig dat hulle vir maande al baie gelukkig is met hierdie kontrak en dat hulle geen probleem gehad het met die throttled spoed ensovoorts nie, slegs sedert die 7de Feb word daar 'n probleem ondervind en al wat MTN elke keer reply is dat die persoon sy 3072MB cap bereik het en dat die spoed nou enige iets tussen 0 en 384kbps kan wees. Nou, weereens, dit beantwoord hoegenaamd nie die vraag nie. Hulle noem absoluut niks van die 7de Feb en die feit dat alles hunky-dory was tot en met die 6de Feb nie.

 

[kolaval]

I'm still waiting for the person assigned to my issue to phone me back from the coverage dept.
Been waiting and phoning them 2 days in a row now.

I need to do some work in the evenings and have been unable to do so since this k@k started.
I was told by the retention dept that only the coverage dept can give them a letter so they can cancel the contract.

 

[SwaarMetaal]

I'm still waiting for the person assigned to my issue to phone me back from the coverage dept.
Been waiting and phoning them 2 days in a row now.

I need to do some work in the evenings and have been unable to do so since this k@k started.
I was told by the retention dept that only the coverage dept can give them a letter so they can cancel the contract.

kolaval, so they can actually cancel the contract? How did you go about it and what cancellation fees are we talking here? I'm no longer willing to pay R319 a month for only 3GB. I mean it's now absolutely useless after that. I can get more data for cheaper elsewhere.

 

[kolaval]

I was phoning their coverage dept every day to report that the speed was still crap.
eventually I told the 1555 person i'm not doing it anymore and they put me through to the retention department.
they told me you cannot just cancel it without paying the cancellation fees.
But if the coverage department can give them a letter stating that you have no signal or something, then they can change it.

Now I have had this support issue open since 24 January.
Since then nothing has been resolved.
I am done with MTN.
I was on icasa's website and I'm trying to follow that procedure to be able to log a compliant

 

[MaddieX]

Ek voel ook hulle kan darem hulle kliente beter behandel. Dis k@k dat ons nou maar moet wag tot MTN eendag hulle sokkies optrek en dan miskien gaan reageer op die HELLOPETER posts en die al die klomp mense wat al gebel het oor hulle stadige spoed. En glo my dis nie net ons nie, ek dink hulle is toegegooi onder die oproepe wat hulle daagliks ontvang. En voel vir my hulle skud ook maar net hulle koppie en gaan aan. Ek sweer as een ou nou weer vir my gaan probeer verduidelik dat my 3g cap op is, skree ek!

Ek wil ook my kontrak kanselleer want hoekom moet 'n mens so sukkel en betaal vir iets wat jy nie kan gebruik nie. Idiote!

Ja-nee, ek's verseker 'n early bird. Mal oor die "small hours".

Ja, dit lyk of ek my cap gekry het, want my spoed is die afgelope 24 uur baie goed.

Wat my moedeloos en die moer in maak oor MTN se antwoorde op Hello Peter is die feit dat hulle GLAD NIE die vrae beantwoord nie. Die meeste mense bevestig dat hulle vir maande al baie gelukkig is met hierdie kontrak en dat hulle geen probleem gehad het met die throttled spoed ensovoorts nie, slegs sedert die 7de Feb word daar 'n probleem ondervind en al wat MTN elke keer reply is dat die persoon sy 3072MB cap bereik het en dat die spoed nou enige iets tussen 0 en 384kbps kan wees. Nou, weereens, dit beantwoord hoegenaamd nie die vraag nie. Hulle noem absoluut niks van die 7de Feb en die feit dat alles hunky-dory was tot en met die 6de Feb nie.

 

[MaddieX]

Kolaval, please let us know if you find out more. It can't go on like this. I thing i'm going to email my speed test to the coverage team as well. Wonder what that will accomplish? Probably nothing.

I was phoning their coverage dept every day to report that the speed was still crap.
eventually I told the 1555 person i'm not doing it anymore and they put me through to the retention department.
they told me you cannot just cancel it without paying the cancellation fees.
But if the coverage department can give them a letter stating that you have no signal or something, then they can change it.

Now I have had this support issue open since 24 January.
Since then nothing has been resolved.
I am done with MTN.
I was on icasa's website and I'm trying to follow that procedure to be able to log a compliant