MTN - Worst Customer Support EVER!

I would create a new thread but I am sick and tired of MTN. I thought will build on what you said about their service.

I have a tablet contract that comes with 1 gig of data. I never ever go over 1 gig and in case I should, I have a Data Limit of R1500.
I always monitor my usage via the MTN app provided on the Playstore and MTN are the publishers.

My usage is normally around 400mb and 500mb per month. I've had this contract for 20 months and have always been billed R399 (the contract price).
This month, I get billed R4500. Apparently it is because of me exceeding my data usage. I have the app to approve this is not true and with a Data Limit of R1500... I shouldn't be billed anything over R1500 + R399 R1899.

I have called the call centre agents several times and the call mysteriously gets cut. I've spoken to 2 team lead of the call centre, nothing.
The accounts department sends me a break down of the data usage which is wrong, I reply and still haven't got feedback.
The twitter entity gave me the same break down, and again no response after my reply.

Who do I escalate to? Which person? Don't tell me 808, useless.

Just to be clear, I never use vulgar language.

What now MTN!
 
jarrodr said:
I would create a new thread but I am sick and tired of MTN. I thought will build on what you said about their service.

I have a tablet contract that comes with 1 gig of data. I never ever go over 1 gig and in case I should, I have a Data Limit of R1500.
I always monitor my usage via the MTN app provided on the Playstore and MTN are the publishers.

My usage is normally around 400mb and 500mb per month. I've had this contract for 20 months and have always been billed R399 (the contract price).
This month, I get billed R4500. Apparently it is because of me exceeding my data usage. I have the app to approve this is not true and with a Data Limit of R1500... I shouldn't be billed anything over R1500 + R399 R1899.

I have called the call centre agents several times and the call mysteriously gets cut. I've spoken to 2 team lead of the call centre, nothing.
The accounts department sends me a break down of the data usage which is wrong, I reply and still haven't got feedback.
The twitter entity gave me the same break down, and again no response after my reply.

Who do I escalate to? Which person? Don't tell me 808, useless.

Just to be clear, I never use vulgar language.

What now MTN!
Click to expand...
I'm posting on my cell, mobile version does not show location so cannot see if you display it.

If in jo'burg.... go visit 14th ave, HQ. They have actual people you can see and talk to.
 
Venomous said:
I'm posting on my cell, mobile version does not show location so cannot see if you display it.

If in jo'burg.... go visit 14th ave, HQ. They have actual people you can see and talk to.
Click to expand...

Johannesburg sir. I have seen their offices. A friend of mine who works for MTN said that is the main offices but you can't get in without access.

Have you had any luck, with going there?
 
have to agree with you, it's pointless asking their customer services people anything - worse than Telkom years ago


I just don't understand why Willem (Y'ello Crew) bothered to offer his help here - pointless again
 
Bundu said:
have any of you guys had your problem resolved?

I PM'd Y'ello Crew on 19 Oct and am still waiting.............
Click to expand...

Hi Bundu,

Thank you for bring this matter to MTN's attention, please accept their sincere apologies for the inconvenience caused.

Kindly PM them about your PM so they can touch base with you to address the and resolve this matter for you asap.

They looking forward to assisting you.

Warm Regards,
Auto-Bot
MTN (wholly owned subsidiary of Nigerian Communications Commission)
 
jarrodr said:
Johannesburg sir. I have seen their offices. A friend of mine who works for MTN said that is the main offices but you can't get in without access.

Have you had any luck, with going there?
Click to expand...
I renewed my contract there last time.
(can renew now again)


you go there.
park to the right in visitors section.
if you drive past it, note where the pedestrian security is located,
walk there,
sign in at security gate.
tell them you want to renew if you think that will make it easier.
walk in. follow signs, go to main reception,
ask for the type of person you need to see.
(I saw someone as I had a query on my account I wanted cleared before signing.)







(looks at own sig... . :erm::rolleyes:)
 
DJ... said:
Hi Bundu,

Thank you for bring this matter to MTN's attention, please accept their sincere apologies for the inconvenience caused.

Kindly PM them about your PM so they can touch base with you to address the and resolve this matter for you asap.

They looking forward to assisting you.

Warm Regards,
Auto-Bot
MTN (wholly owned subsidiary of Nigerian Communications Commission)
Click to expand...

hahaha, yes, they probably treat governments just like they treat their customers - the arrogance of large corporates..... :-(

we'll see if they get a well deserved ass whipping in naaigeria ;-)
 
MTN is dreadful. I'm in the process of moving everything of mine from them to Cell C. Their attitude and business ethics absolutely stink, and so do their sarky store agents.
 
Venomous said:
I renewed my contract there last time.
(can renew now again)


you go there.
park to the right in visitors section.
if you drive past it, note where the pedestrian security is located,
walk there,
sign in at security gate.
tell them you want to renew if you think that will make it easier.
walk in. follow signs, go to main reception,
ask for the type of person you need to see.
(I saw someone as I had a query on my account I wanted cleared before signing.)







(looks at own sig... . :erm::rolleyes:)
Click to expand...

You sir are a star.
Going to give my friend at MTN till next week to pull some strings because he helped my wife (Wife took out a contract 6 months ago and her SIM wasn't activated since... MTN still billed her each per)

If all else fails, and they better hope it doesn't. I will video my whole conversation at their offices.
 
jarrodr said:
You sir are a star.
Going to give my friend at MTN till next week to pull some strings because he helped my wife (Wife took out a contract 6 months ago and her SIM wasn't activated since... MTN still billed her each per)

If all else fails, and they better hope it doesn't. I will video my whole conversation at their offices.
Click to expand...

No problem. Hope your problem is sorted soon









pssst - read my sig ;):p
 
reactor_sa said:
Yes I can see numbers for incoming calls. No one sees my number.
Click to expand...

that's odd, as AFAIK, when you block your CLI, you also can't see others CLI, so it seems there is a problem at your provider
 
Y'ello Crew said:
Hi Jacada,

Thank you for bring this matter to our attention, please accept our sincere apologies for the inconvenience caused.

Kindly PM us your details so we can touch base with you to address the and resolve this matter for you asap.

Looking forward to assisting you.

Warm Regards,
Willem
MTN
Click to expand...

Willem seems to have only been a wet dream.... MTN at their best
 
sahopeful said:
Hi All;

I'm not going to add details of my case to the already listed issues people have with MTN, but I've also suffered losses due to their incompetence. Even their complaints staff do not follow up after the initial interactions. I'm considering whether I should take legal action. Even though it's not even R5k it pisses me off immensely that a company can just disregard their customers and it will give me some satisfaction to know that our countries laws protect us against this nonsense. My contracts have expired and even cancelling them is not happening as I expect.

Has anyone else attempted to go this route?
Click to expand...

if they wipe their backsides on governments (Nigeria), why would they even consider responding to their customers?
Drag them to the small claims court!
 
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