Finally!
I was getting severely annoyed with some of the crap... like the problem with pausing and FasForwarding/Rewinding.. AAARRRRGGGG!
2 months from release is a long time to wait for a major bug fix! And the innitial confusion with the "Bring it in and we'll have a look at it..." phase the technical department had, I took time of work to take the decoder to the customer center only to be told that it's a software issue and not hardware related.
I think the whole of Randburg heard my verbal assault on the techie's ancestry and the questionable nocturnal activities of his mother.
With that aside... I'm glad that something has been done.
It took over a year for Telkom to eventually figure out and repair a fault on my DSL line for example, even after 100's of calls and fault logs.
That was unacceptable... as should any "sub-par" level of customer service be, but at the end of the day... This is Africa.
Final thoughts:
Multichoice, You displayed buckets of EPIC FAIL by releasing a product that was riddled with issues. It was irresponsible and displayed what little concern you have for your customers and what concern you have for your profit margins.
I'm not satisfied with the fact that we, as customers, still had to continue paying full price during a period of severe inconvenience (the first 2 weeks were SHOCKING, nothing worked on the decoder). That displays a blatant disregard for your customer's satisfaction and an inability to admit responsibility for YOUR OWN failures.
