MWEB Abuse Notices Complaint

Paul Hjul said:
Okay the update:
I realized two weeks ago that ISPA have a particular form thingy for their complaint procedure which doesn't accommodate attachments and so decided I would lodge my complaint when I got around to it using that form but this would trigger a 5 day period after which juncture I may have to go to ICASA which is a delay I wouldn't want to run and more likely if ISPA does tackle the matter head on it could result in quite a lot of time being taken up with calls for particulars etc ... and the matter really has seen developments over the last month (a few recent articles etc ..., and the scope to which there has actually been a consumer boycott) so I decided to wait until my trip to Ght was done and dusted before triggering the next stage - I gave myself some room in my complaint to MWEB for such an eventuality.

Complaint to ISPA is in and so next few days we see if ISPA goes forward or else it goes ICASAs way
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Good news, does the CPA feature in the big plan ?
 
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froot said:
You do realise that all [or most] service providers reserve the right to change their terms without prior notice? It's far from uncommon.

From Afrihost's AUP:
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Still illegal. Read the extracts.
 
Brief update: ISPA has addressed the complaint to MWEB affording them the 5 days and if not addressed to my satisfaction (which requires an apology to the public, refunding people, and revealing the thresholds) will go for adjudication
 
Paul Hjul said:
Brief update: ISPA has addressed the complaint to MWEB affording them the 5 days and if not addressed to my satisfaction (which requires an apology to the public, refunding people, and revealing the thresholds) will go for adjudication
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good to hear :)
 
Paul Hjul said:
Brief update: ISPA has addressed the complaint to MWEB affording them the 5 days and if not addressed to my satisfaction (which requires an apology to the public, refunding people, and revealing the thresholds) will go for adjudication
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That is awesome Paul.
 
Paul Hjul said:
Brief update: ISPA has addressed the complaint to MWEB affording them the 5 days and if not addressed to my satisfaction (which requires an apology to the public, refunding people, and revealing the thresholds) will go for adjudication
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And the next isp for a shave is? :p
 
I have received MWEB's reply to ISPA and it can only be described as contemptuous. I have therefore pressed for the matter to go to an adjudicator. I will, in the absence of an objection, be publishing to this thread MWEB's 1 page (8 paragraph) response on Monday.
 
Paul Hjul said:
I have received MWEB's reply to ISPA and it can only be described as contemptuous. I have therefore pressed for the matter to go to an adjudicator. I will, in the absence of an objection, be publishing to this thread MWEB's 1 page (8 paragraph) response on Monday.
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Thank the stars for people like you .... You have my support pal.
 
Paul Hjul said:
I have received MWEB's reply to ISPA and it can only be described as contemptuous. I have therefore pressed for the matter to go to an adjudicator. I will, in the absence of an objection, be publishing to this thread MWEB's 1 page (8 paragraph) response on Monday.
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Well done. People like you need all the support they can get
 
Paul Hjul said:
Brief update: ISPA has addressed the complaint to MWEB affording them the 5 days and if not addressed to my satisfaction (which requires an apology to the public, refunding people, and revealing the thresholds) will go for adjudication
Click to expand...

I do not think mweb cares about this.
Nice to see that you are are taking it to the end. Well done
 
All customers using MWEB’s services do so subject to our General Terms & Conditions and our Acceptable Use Policy (“AUP”). Our AUP states: “We reserve the right to manage our network in order to optimize its efficiency for the benefit of all our subscribers, including, without limitation, by way of the following: rate limiting (speed), …and imposing restrictions on your use. We may take any other action we deem appropriate in order to help ensure the integrity of the network experience for all subscribers, including limiting your data traffic by controlling your network and/or bandwidth usage”.
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Did they not amend (1st September) the policy when they clearly advertised “no throttling” on their uncapped accounts?

Basically their policy states, as per according to Mweb that they might downgrade your package to any package (with further limits) they see necessary in order for the benefit of all their subscribers… You are not benefiting those you downgrade Mweb…
 
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