MWEB ADSL and business support changes

corporate greed and shortsightedness

same problem as etolls but unrelated ...
 
MWEB falls in the same category as MTN, DSTV, E-toll and Lotto. won't see a cent of my money!
 
MWEB business is not for business. Their turnaround times are pathetic. Ask for a DNS record change and they will do it when they get to it. I can not deal with a company that does things when they feel like it. Cancelled our service in September. Good riddance.
 
sounds like they not reducing the total number of staff that much... they may loose staff in JHB but will employ more in Cape.
few job losses may not be a big deal to management, but to the guy losing his job its a big deal.

but hopefully the business support gets improved... their biz customer support has been seriously lacking recent months.
queries do get resolved, eventually, but as mentioned, the turnaround time is not exactly desirable
there are still a few good, eager, guys in support... problem is you have to moan and escalate before you get to them :)
 
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the problem is that it isn't in the long run going to be a "few jobs" but rather shows that the company is very much on a course of making their financials look better than the underlying value and performance of the company actually is. I am strongly of the view that when the retrenchments hammer is going to be taken out of the toolbox it should be applied to any excesses in senior management and that if there is a person who is going to loose their job because the company has not delivered on reasonable expectations of shareholders (and these expectations are expressed in resolutions made, so a course of action that sees no dividend but expands market share is delivery) it is the guy (or girl) who puts CEO in their name. MWEB have two people taking up a CEO role (a group CEO and the ISP CEO) and both of them have failed to deliver frankly and so before any staff member is retrenched in order to streamline the company they can streamline the management structure and streamline one or both underperforming CEO.
 
Paul Hjul said:
the problem is that it isn't in the long run going to be a "few jobs" but rather shows that the company is very much on a course of making their financials look better than the underlying value and performance of the company actually is.

What do you base this opinion on ? Any inside information perhaps ?
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