Just a warning to anyone even considering dealing with Mweb to get a cell phone contract, I highly suggest you don't. They are probably the most useless bunch of morons I have ever had to deal with in my entire life.
I have had my contract with them now for 1 month and I have phoned them approximately 20 - 30 times to get some of the simplest answers which never materialize even to this date.
First issue I had was when they told me that my CLID monthly fee was free on the special I had taken, this was even recorded in our voice conversation. When I got the phone and it was activated there was no caller line ID, it took me over a week and a post on hello peter to FINALLY get them to sort it out and activate my called line ID, but I was told that it is not actually free and I have to pay a monthly for it. I insisted they fish out the telephone recording as this was proof they are selling false services. No one ever got back to me. Fine.
I then wanted a SMS bundle added onto my contract, guess what I was told when speaking to one of their moronic consultants "sorry you are not allowed a sms bundle on this special" I mean WTF? I phoned VC and they laughed and said what a load of tripe. I called back and was told "no of course we can add it" which it was then finally added. Are these people for real?
NOW they have taken a debit order off my account for a lot more than the contract costs every month and simply want a god dam invoice detailing what the charges are. What company doesn't furnish you with an invoice??
8 phone calls them, 2 supposed faxes and 4 supposed emails from them (which I never got) as well as a hello peter post and still not a ****ing thing!
Do yourself a favor and steer clear of these twits, they will make your life a bloody misery!
I have had my contract with them now for 1 month and I have phoned them approximately 20 - 30 times to get some of the simplest answers which never materialize even to this date.
First issue I had was when they told me that my CLID monthly fee was free on the special I had taken, this was even recorded in our voice conversation. When I got the phone and it was activated there was no caller line ID, it took me over a week and a post on hello peter to FINALLY get them to sort it out and activate my called line ID, but I was told that it is not actually free and I have to pay a monthly for it. I insisted they fish out the telephone recording as this was proof they are selling false services. No one ever got back to me. Fine.
I then wanted a SMS bundle added onto my contract, guess what I was told when speaking to one of their moronic consultants "sorry you are not allowed a sms bundle on this special" I mean WTF? I phoned VC and they laughed and said what a load of tripe. I called back and was told "no of course we can add it" which it was then finally added. Are these people for real?
NOW they have taken a debit order off my account for a lot more than the contract costs every month and simply want a god dam invoice detailing what the charges are. What company doesn't furnish you with an invoice??
8 phone calls them, 2 supposed faxes and 4 supposed emails from them (which I never got) as well as a hello peter post and still not a ****ing thing!
Do yourself a favor and steer clear of these twits, they will make your life a bloody misery!
