MWEB Gaming Feedback

hereticangel said:
ok all wow players should recieve sms that they get 5gb data each month free for 3 months , if pre ordered cataclysm from btgames, i did get the sms and few other okes also, should be enough for leveling :P
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Got my SMS as well, any idea which ISP will be sponsoring this?
 
smokemaryjane said:
@Will@Mweb. I see what you are saying. But IMO it seems that even peered gaming gets classified as p2p. Due to the lag.
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Definitely not the case. I've done monitoring on an account to see what PS3 was doing and at the times when games were being played the only traffic that registered on the connection was correctly classified as gaming.
There's absolutely no relationship between 'peering links', which are connections between ISPS at the Internet Exchange Hubs, games which work on a peer connection basis (lets rather call them player hosted games), and actual P2P file sharing and downloading, it's really just an unfortunate mix of similar terminology.
The only time that the lines have blurred between the two areas is due to the fact that the classification of traffic for some MMO's when they deliver world data to the client is seen as behavioural upload/download, which is a sort of generic P2P classification, but we have since bundled that classification with gaming traffic and given it the same priority.
WoW uses pure bitorrent as part of it's patch delivery system, this is classified as bittorrent when we see it running, but it has no relationship with the game traffic itself as far as we can establish.

I did read your comments late last night regarding limiting p2p connections to 100. And that it only got implemented this morning at 6. So I will test it again tonight.
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Please do, I'm very interested to hear everyone's feedback tonight. My own testing earlier did not look promising, but this was just after service was restored on one of our Seacom links so it's possible that traffic was still settling back into normal patterns.

Another thing though, since peering was cut-off with saix. BFBC2 SGS servers are completely unplayable with a 500ms ping on mweb. Bear in mind that iGame only have 4 servers online these days from what I've seen. Used to be 8 then it became less and less. If I play on iGame, the latency seems fine (100 - 150ms) but it seems there is a lot of packet loss happening. Now, I'm not sure if its the iGame servers that are on some shoddy connection, but there are times where I will try join a game, or try enter/exit a vehicle, or try shoot someone and the game wont respond. Sigh. It too feels 'limited' in upload/download speed.

SA is in dire need of a service that provides a pure focus on gaming. Albeit local with hosted servers, and with an understanding that international links will incur expected latency.
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I've had the same experience on igame recently, please hang in there, things are happening...
 
hereticangel said:
ok all wow players should recieve sms that they get 5gb data each month free for 3 months , if pre ordered cataclysm from btgames, i did get the sms and few other okes also, should be enough for leveling :P
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Yeah I got my SMS earlier today, I was like :O

This is the kind of clever marketing that I respond well to. So now I have 6 free gigs a month!
 
well, i just love this, there was an adjustment on the network to "cut" some high end bandwidth users while they are looking for a wow fix but it seems all is in vane, guess ill have to keep my 1 gig accounts from various other isp's handy even though im already paying 544 bucks for uncapped............sigh

people brace for it, it is going to be a tedious wow experience on mweb, as it seems that they fix everything accept wow, and for the record, i knew this change would not work.........
 
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Piet the point was not to cut heavy bandwidth users, it was to improve the management of the P2P protocols by limiting the volume of connection attempts being made by bittorrent clients as they create a lot of additional work for the routers. It certainly doesn't affect their download speeds. We did hope that reducing these overheads would have a positive impact on the WoW situation, but I did say to you yesterday that we should not start calling this a fix. I can understand your frustration nevertheless - I was also hoping for a better result. Further testing last night did seem to show some improvement though. I spent some time in StormWind on Lightbringer and pings were very high, but not spiking all over the show and disconnecting as I've seen previously.

We'll continue to look at this aspect of things and I'll be speaking to the team again today to see what new feedback we have from our vendors and what the next steps are.
 
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Hey Will,
I did some testing last night and it was mildly better, felt more like normal lag. Was still getting dropped every 15mins or so. But it was almost playable outside of the cities. Luckily there's lots to do everywhere now so we can kind of play away from the lag till Cata comes :)
Still boggles my mind how my friend is playing WoW with zero lag at all on same account. That seems like something happening before your shaping even kicks in...
Did you get his mail? he did all the testing you requested.
Thanks.
 
Hi Vaughan

Yes thanks we've been in contact. I'm hoping he will send me the captures today, I'm very interested to see what's different.

I do think last night showed some signs of improvement. I have level ones in Dala and Stormwind on Dunemaul and Lightbringer. Stormwind was insanely busy, last night - it looked like an old fashioned massing of troops for a raid on Orgrimmar :D The latency was high, but as you say it felt more like 'normal' lag if you can call it that and I was able to move around and interact with vendors etc. Moving out of the city also showed an immediate response in terms of the latency dropping off, which again I haven't necessarily seen in my testing up until now. I also spent some time on the toon I started leveling on Twighlight Hammer, running quests on Teldrassil and the ping was between 500-600 consistently. Again this is different as my previous testing has shown 1K+ values even in this area.
 
at the end of the day i do not see this issue get fixed before the end of this month and you are going to lose a lot of customers because of this Will, remember with every expansion on WoW we have huge queues and almost all realms are full, and if people log on with your(mweb) accounts which they did not use for wow till now, and get this, your issues are going to become more and more, believe me people are like that, if they get crappy service from the ISP they go to the next best thing.......


Edit: suggestion

Will, did you guys try having just one policy for wow? meaning a day policy as during the day its fine.........

nevermind if you did try it, have not followed this thread for a while now so i might be behind on the current affairs :(
 
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Hi Piet, we've tried numerous methods of bypassing shapers, prioritizing the traffic etc. This was why we broadened the testing this week to look beyond the traffic manager itself for other possible issues that might be impacting on the WoW traffic. I will be spending the better part of my time today going through another full cycle of comparative tests and traffic captures, narrowing in on some of the areas we looked at this week so that I can provide our networks team and vendors with some more data to work with.
 
Some feedback on my part:

I signed up with MWeb 2 weeks ago (512 uncapped). I live in Pretoria.

WoW: My latency has been between 300 - 500ms on average. I am not using anything along the lines of lowerping etc. The only thing I have done on this connection is raid so I cannot provide any feedback on that. I downloaded the patches at an average of 50kb/s.

CoD Black Ops: 30 - 50ms

Overall (touch wood) I am happy with the service thus far.
 
vinnigepiet said:
at the end of the day i do not see this issue get fixed before the end of this month and you are going to lose a lot of customers because of this
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I'm pretty sure the only customers they will lose are the annoying ones on mybb who cry about not being able to download torrents. Imo, the less of those around the better for the rest of us. Cheers o/
 
7th day adventist church said:
I'm pretty sure the only customers they will lose are the annoying ones on mybb who cry about not being able to download torrents. Imo, the less of those around the better for the rest of us. Cheers o/
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sigh, you really don't read much. Let alone take note of the thread heading. This is the gaming feedback page. And the gamers are the ones that will be shutting down their accounts soon. So your 'pretty sure' idea is 'pretty much' blown out the assumption window.
 
is there anywhere where a person can get a trail account for WOW
I would try it from my line (staying far from MWEB's offices but newer exchange)
 
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