MWEB - Message from CEO - Acceptable Use Policy

[SabreWolfy]

It's really not that difficult to undertstand

Obviously uncapped on 384kbps is not the same as uncapped on 4mbps -- the faster the line the more you can download. The pricing is different as well, of course. I suspect, therefore, that MWeb could argue that even if you get an average speed for the whole month of, say, 5kbps, as long as they (MWeb) are not explicitely capping your usage at any predetermined total, the service is uncapped.

Once again, uncapped != unlimited. Uncapped on a 384kbps effectively means a "cap" of 90GB per month, for example. As I've said before, if I'm on a 384kbps line I can't complain to MWeb that I can't download 150GB on an uncapped account. If it is uncapped, and if uncapped = unlimited, why can't I download "the internet" on my 384kbps line per month? Here's the answer: unCAPPED. No cap -- your access will not be terminated after you have download a predetermined amount of data. There is NO IMPLIED provision OF a predetermined about of data either. Not the same as "no limit".

 

[Necuno]

choice is simple if you don't like it, go some place else. i'd rather pay R540 for uncapped than ±R500+ for 20+ odd gigs.

 

[wheunis]

choice is simple if you don't like it, go some place else. i'd rather pay R540 for uncapped than ±R500+ for 20+ odd gigs.

And I will. I will actively be moving to another ISP.

That doesn't mean I suddenly lost my voice.
Consumers being treated like dried-up horse-sh*t in this country is a byproduct of (y)our complacency.

Grow some balls ffs.

 

[Necuno]

And I will. I will actively be moving to another ISP.

That doesn't mean I suddenly lost my voice.
Consumers being treated like dried-up horse-sh*t in this country is a byproduct of (y)our complacency.

Grow some balls ffs.

no thanks two is enough unless you have some ball fetish i suppose. you always welcome to immigrate and go complain overseas

 

[Syphonx]

choice is simple if you don't like it, go some place else. i'd rather pay R540 for uncapped than ±R500+ for 20+ odd gigs.

+ 1000
Unfortunately all the whiners won't leave, they'll just continue complaining over something stupid

 

[SlowHands]

jarre I just read everything from page 1...and now I'm extremely tired...anyhoo...I've been with MWEB for about 2 months now (4mb uncapped)...I honestly don't have a problem that my nzb's are just about dead during the day, but it's 2am and I've just checked my nzb transfers and it's crawling at about 60kb/s (and I use Astraweb)...so I'm not too happy with the shaping at the moment. I would have understood if I got like half my line's capacity (200kb/s) but 60kb/s??? and at this time of the morning?

 

[zorko]

jarre I just read everything from page 1...and now I'm extremely tired...anyhoo...I've been with MWEB for about 2 months now (4mb uncapped)...I honestly don't have a problem that my nzb's are just about dead during the day, but it's 2am and I've just checked my nzb transfers and it's crawling at about 60kb/s (and I use Astraweb)...so I'm not too happy with the shaping at the moment. I would have understood if I got like half my line's capacity (200kb/s) but 60kb/s??? and at this time of the morning?

My point exactly, i checked at 4am and was getting 54kbs on a 4 meg line.

 

[zorko]

@mweb operations. Could you please explain to me why i got almost full speeds in the evening using mweb.co.za, BUT after having to change to dslmweb.co.za my speeds have dropped to snail pace.

 

[bierman]

What we maybe should get from Mweb is a guidline to help everyone understand when is it safe to do downloads, maybe the only reason they doing this now is that mweb still uses seacom but that seacom isnt up 100%, maybe when the other 2 providers drop their lines and are able to sell data cheaper as seacom mweb wouldnt be calling clients and tell them to switch cut down or take the road.

Maybe just let os know eg. P2P downloading - from 7pm-6am, or even iff you usign a 4mb line maybe tell us that doing 13gb a day is fine then so either you set yr limit to 1mb constant instead of 4mb for 5 hours.

 

[bierman]

To Mweb, maybe a suggstion that you can try on the 4mb lines, why not do the same as axxess express + account, limit the time frames, eg. mon-fri 7am-7pm limit the speeds to 1mb then afterhours and all weekend its full line speed ? i think by doing that things will be much much better, and also people will still be able to stream youtube at 1mb (maybe with very little buffering).

 

[Hmullie]

I have the same problem regarding dslmweb connection. The connection through mweb connection connects at 40 kb (384) my line is 512k on dslmweb connection I get 12kb connection have already connected to helpdesk

Can anyone help me out

Ps the line has been tested

 

[zorko]

I have the same problem regarding dslmweb connection. The connection through mweb connection connects at 40 kb (384) my line is 512k on dslmweb connection I get 12kb connection have already connected to helpdesk

Can anyone help me out

Ps the line has been tested

I spoke to a techie at the helpdesk and told me shaping. I cannot even connect now if i try using mweb.co.za just get the msg to change back to dsl. Now if you ask me if that is FAIR i would say NO

 

[Chevron]

For me at 12 last night I was getting around 50-60 KBps on dslmweb.co.za and mweb.co.za

Seacom is only two days away from full capacity. YAY!

 

[Kosmik]

The reason for the dslmweb and mweb has been explained before. The one was bandwidth provisioned by Mweb during Seacom downtime where each user had a quota and once reached it would force you back to dslmweb. Seacom, which is still Mwebs main provider, is still down.

 

[Necuno]

jarre I just read everything from page 1...and now I'm extremely tired...anyhoo...I've been with MWEB for about 2 months now (4mb uncapped)...I honestly don't have a problem that my nzb's are just about dead during the day, but it's 2am and I've just checked my nzb transfers and it's crawling at about 60kb/s (and I use Astraweb)...so I'm not too happy with the shaping at the moment. I would have understood if I got like half my line's capacity (200kb/s) but 60kb/s??? and at this time of the morning?

you must have no live being able to do that so early in the morning

 

[PeterCH]

The reason for the dslmweb and mweb has been explained before. The one was bandwidth provisioned by Mweb during Seacom downtime where each user had a quota and once reached it would force you back to dslmweb. Seacom, which is still Mwebs main provider, is still down.

mweb.co.za gives you 30GB per month unshaped SAIX b/w while dslmweb.co.za gives you unlimited SEACOM shaped b/w.

 

[SlowHands]

Thing is I kinda enjoyed reading everyone's thoughts on the matter... it's interesting to compare other people's views to my own.

I do wanna put an analogy out there (it makes sense to me...) when talking about shaping and uncapped etc etc... In my mind "uncapped" means JUST THAT...and as it CLEARLY states on MWEB's page, "use as much data AS YOU WANT"...well I want my line to run 24/7...it's much the same as leaving my DSTV decoder ON the whole day...every day...the whole month. For my DSTV I pay a "fixed" amount every month, and for that I get a certain number of channels. These channels are all available on demand and if I choose I can watch the history channel the whole month (HTTP) or I can just leave it on the fashion channel (p2p)...(there's no pr0n on DSTV so this is closest I could get this...stay with me here)...my point is I think of the "ports" on my PC as channels on my DSTV, and while I'm paying for a certain number of channels I would like the freedom to use it in which ever way I want.

Now shaping certain ports is like telling me it's ok I can watch Discovery channel...but only at night and only every other day. How is this acceptable? IMO uncapped is the best thing since sliced bread, but the packages should be structured better. The gap from the normal 4mb uncapped (R539) and the Internet Addict (R1999 - data only) is just too much...why is there no "in between"?

I'm not a techie but from what I've read and what I understand is that we're not even close to the available capacity when it comes to available international bandwidth. Ok...I know about the Seacom problem, but the cable won't be broken forever, and when it is speed goes down, and I'm happy with that...but when it's up and running why exactly does such heavy shaping need to be enforced...or is this just a way to make the MUCH more expensive package (Internet Addict) look more attractive?

 

[Chevron]

Thing is I kinda enjoyed reading everyone's thoughts on the matter... it's interesting to compare other people's views to my own.

I do wanna put an analogy out there (it makes sense to me...) when talking about shaping and uncapped etc etc... In my mind "uncapped" means JUST THAT...and as it CLEARLY states on MWEB's page, "use as much data AS YOU WANT"...well I want my line to run 24/7...it's much the same as leaving my DSTV decoder ON the whole day...every day...the whole month. For my DSTV I pay a "fixed" amount every month, and for that I get a certain number of channels. These channels are all available on demand and if I choose I can watch the history channel the whole month (HTTP) or I can just leave it on the fashion channel (p2p)...(there's no pr0n on DSTV so this is closest I could get this...stay with me here)...my point is I think of the "ports" on my PC as channels on my DSTV, and while I'm paying for a certain number of channels I would like the freedom to use it in which ever way I want.

Now shaping certain ports is like telling me it's ok I can watch Discovery channel...but only at night and only every other day. How is this acceptable? IMO uncapped is the best thing since sliced bread, but the packages should be structured better. The gap from the normal 4mb uncapped (R539) and the Internet Addict (R1999 - data only) is just too much...why is there no "in between"?

I'm not a techie but from what I've read and what I understand is that we're not even close to the available capacity when it comes to available international bandwidth. Ok...I know about the Seacom problem, but the cable won't be broken forever, and when it is speed goes down, and I'm happy with that...but when it's up and running why exactly does such heavy shaping need to be enforced...or is this just a way to make the MUCH more expensive package (Internet Addict) look more attractive?

I've been saying this all along.

MWEB PLEASE LISTEN TO US!!!!!!

 

[JackBauer]

Got a call a few minutes ago from M-Web. "Dear sir. You have been flagged as a power-user and we will sent an e-mail to you during the day in which we ask you to move over to a much more expensive product cause you download to much and we don't make enough money out of you"

Ok that is not what they said exactly but that is basically it. Wonder what is in the letter.....

 

[bierman]

Got a call a few minutes ago from M-Web. "Dear sir. You have been flagged as a power-user and we will sent an e-mail to you during the day in which we ask you to move over to a much more expensive product cause you download to much and we don't make enough money out of you"

Ok that is not what they said exactly but that is basically it. Wonder what is in the letter.....

i got the same call yesterday, was told i would get a emial and by 5pm still no email from them