MWEB Uncapped ADSL: A year later

Sadly I had to cancel my MWEB uncapped subscription last year when I moved house, since Telkom refuses to install a phone line where I live now.
 
Well done, MWEB. The story tells it all. From most loathed ISP to King of the Hill. It's a lesson to everyone and all: Offer a great product and you will be rewarded accordingly. Rip your consumers off and it's gonna bite you in the arse in the long run (lolz at Telkom's rapid decline).

Unfortunately, I no longer use MWEB as their shaping policy is way out of line. Use even a little P2P and your line speed with be throttled to kingdom come, even for http and other so called priority services. So OpenWeb Gold proved to be a better quality experience for me. But here's hoping to vast improvements in QoS all around for 2011 across the internet landscape! The South African ICT sector seems to be finally catching up with the rest of the world. Now, can we get FTTH already! :)
 
MWeb has done a great job but their service is often crippled by Telkom's line service.

Telkom has been and will be the only last mile provider to home users for some time to come. Their line service and quality is the first part of the connection to any ISP and sadly this is what we have to live with.

My home line has such bad quality my router cant stay connected for more than 5 minutes. All this even after three resolved fault tickets from Telkom! Fault report number 4, here we go.
 
I am one of those who have changed their online usage pattern. I use about 50 to 100 GB a months now with radio streaming, DSTV online etc. It is great to finally be able to use the internet as a multimedia tool.

Now all we need is for telkom to up the speed of access without ripping us off again.

well done MWEB.
 
What a load of PR hogwash: your pricing is far too high, your investment in infrastructure far too low, your customer service and billing is shocking!

You should change your company name to: ShapingWeb
 
Kudos to those ppl who stood with MWeb for a year, I tried my best but after 8 months the service decline was just too shocking to put up with...
 
who.is.michael said:
What a load of PR hogwash: your pricing is far too high, your investment in infrastructure far too low, your customer service and billing is shocking!

You should change your company name to: ShapingWeb
Click to expand...

Lol, ok buddy, please enlighten us all to cheaper 4mb uncapped now :rolleyes:
 
facts please

Mephisto_Helix said:
Lol, ok buddy, please enlighten us all to cheaper 4mb uncapped now :rolleyes:
Click to expand...

What about : We had x number of customers a year ago, with a historic growth of y percent and now we have X+z customers.
better still we made a profit of ''x'' last year and grew bottom line to''y''.

not just PR
 
Vince0 said:
MWeb has done a great job but their service is often crippled by Telkom's line service.

Telkom has been and will be the only last mile provider to home users for some time to come. Their line service and quality is the first part of the connection to any ISP and sadly this is what we have to live with.

My home line has such bad quality my router cant stay connected for more than 5 minutes. All this even after three resolved fault tickets from Telkom! Fault report number 4, here we go.
Click to expand...

Dont blame Telkom for being the only company to invest in the local loop. Mweb refuses to even install ADSL lines to the home! At least Telkom gives it a go.
 
:confused: I was under the impression that only Telkom is allowed to install lines to the home ...... or are you just spouting.
 
inferno said:
Dont blame Telkom for being the only company to invest in the local loop. Mweb refuses to even install ADSL lines to the home! At least Telkom gives it a go.
Click to expand...

Why would an ISP even consider this right now? It's not their core business. If you blame MWEB for this, why not all the ISP's, then? Other than Neotel, no one else is currently rolling out cables to homes.
 
I've been using their 4Mb uncapped since it launched. It's always worked great. You guys that have problems with them -- maybe it's not MWEB? Or maybe things are not congested here in East London. I don't know.
 
I converted my to uncapped the day it came out..

In the past here I have managed to push 2.5TB (around 200 Gig a month average) worth of data on my 4 Meg line, I am generally happy with the service .... THere were times that I moaned a lot about slow speeds. but overall I am happy with what I got. I dont download using p2p 24/7, as there is no need to ... I do all my p2p downloading over the weekend or after hours.

Pity Telkom lets them down with there outdated last mile network.
 
inferno said:
Dont blame Telkom for being the only company to invest in the local loop. Mweb refuses to even install ADSL lines to the home! At least Telkom gives it a go.
Click to expand...
Telkom's ability to provide you with an ADSL connection is based on their existing copper access network which was built over decades using mostly state (taxpayer) funding.

As it is completely unfeasible for any other entity to replicate this publicly funded infrastructure in a timely/cost effective manner, the only solution is to share. LLU is the mechanism/rules by which this sharing occurs.
 
I've done 3TB over the past year...shaping yes but i still get my 10GB a day.
What's nice about the shaping is that previously my wife complained when i downloaded...
she works from home and http etc was slow. I had to manually shape my stuff.
Now mweb does my shaping...
Not 1 days worth of problems...

thanks mweb!
 
I have been on the 512k product for the year (almost) and im very happy with the service, can be slow as times but show me a place you can get 70GB a month for R299..
 
I have noticed a slowdown on Mweb,

I used to get at least 150KB after 8 at night and then faster as it gets later.

Now it stays between 80 - 120 up until 12 at night

Obviously because of many more users signing up with them, I hope they increase capacity.

Still nobody who can compete with the pricing structure when u consider the amount you can download in a month

I do about 200-300 gig per month, other ISPs cry when u phone them and tell them that is for R539 per month
 
I back mweb. they have given me exactly what i want. sadly after i get married and move house i will need to cancel.. at least till i get a telkom line with adsl and uncapped is back in the budget. but her is to another 9 months of uncapped. :)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X