MWEB Uncapped ADSL: A year later

WMEB throughput suck

1 sec response on a ping to a US website.
Internet traffic throughput with MWEB the last few months have been pathetic, I’m thinking of going back to Telkom as ISP as it’s currently more stable than MWEB on international traffic. It’s all PR
 
Guys... if you've been in the internet game from early on in the 2000's you's know the ins and the outs.

I used to have 4 x IS local only accounts and 1 x SAIX 3GB account.
used to game on the SAIX account but I'd always need a booster coz the games were thirsty.

Could NEVER play games online on the IS accounts. Even locally... the pings were just terrible. So I always had to change between them... When I started playing WoW, unshaped was the only way forward or you'd be F'd in PvP.
So I got a 1GB unshaped account that I only used for WoW.
Again, changed manually between accounts.

When MWEB uncapped came around, it seamlessly replaced my local only accounts... even made it cheaper. But I didn't cancel my other accounts because I did notice the pings were still too bad for gaming.

Now... Am I the only guy who went to these lengths to get around Telkom's stranglehold on bandwidth?
Surely not...


The uncapped product filled a niche... and they're even expanding that niche to incorporate the local online gaming market... you gotta acknowledge that for the price you pay, you get the most out of your megabytes with MWEB.


To all ya'll moaning about P2P shaping... there can't be THAT many free Linux updates to dload. I mean... surely you're not insinuating that the p2p shaping is affecting the manner in which you receive your legitimate content??? *cough cough*
If you moan about the speed at which you get FREE stuff that shouldn't be free then you can't really moan about it in my opinion.

I must say... the p2p shaping did effect my WoW updates back in the day... but I managed my rested XP accordingly. I no longer play WoW, so the only thing that is affected by the shaping during the day is sending pics via gchat, and when I say "affected" it takes 3 seconds instead of 2.


I've only had one incident with MWEB where a mailbox password went rogue and it was sorted out pretty quickly. The rest of my woes has been Telkom and/or SEACOM related. DSLAMS going offline, line damage, SEACOM bursting because of "too much traffic" (hahaha - can't remember who said that... but I cried).

I'm a happy customer... not entirely satisfied... I'd like to see better speeds via some of the international nodes... and perhaps a price reduction in their "faster than 4mbs" services... I don't see where the value is (I sync at 8mbs), you're never 2x as fast as a 4mbs connection so why charge me twice the price?

But I'm happy with MWEB on the whole.
 
uchoose said:
I have a 4MB uncapped and sync at 4096, I have excellent line quality and in the last 2 weeks have come down from 2.7MB/s download on speedtest.net to 1.2MB/s. After countless calls to Telkom and few to Mweb. Mweb tested me on another account to check that I was not being shapped and the speed remained 1.2MB/s. After logging so many faults and asking to speak to a supervisor (which they then put the phone down on you). I was told by these plonkers in the call centre that all they have to provide was 640K on a 4MB line. This is because their website says you will be dropped to a sync speed of 640K if your line cannot handle 4MB. My line sycs at 4096MB/s. After calling a contact in Cape Town who tested the network from there, she came back and said your dslams are full to capacity and the network in your area (011 867 exchange) is overloaded, I will not get anything better than this and you are not the only one complaining over this dslam. Time for problem to be rectified - when hell freezes over.

So don't blame Mweb for the Internet deteriorating, you know they they are doing their best. Telkom are just overloading everything. Are only chance is mobile giving an affordable uncapped service because sure as hell telkom won't.
Click to expand...

We have a client in Linbro Office Park (JHB) with 4 lines and doesn't matter which line or ISP (shaped or unshaped) we use their connection is always dog slow even though there is almost no traffic being passed through their router.
 
I'd be happy to comment, but I'm currently on Day 47 of waiting for a Telkom Landline.

The first 35 or so days was sorting out an issue of my road name not appearing on their system (Which they apparently get from the municipality, implying that no-one on our road pays water / electricity bills, or owns a phone line (Which they do)) :confused:

I'm currently "In the queue", which they happily tell me everytime I phone (Twice daily), but they wont tell me where... :mad:

So, as soon as I actually GET a line, I'll get an MWeb account, then happily comment. :o
 
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Reelix said:
I'd be happy to comment, but I'm currently on Day 47 of waiting for a Telkom Landline.

The first 35 or so days was sorting out an issue of my road name not appearing on their system (Which they apparently get from the municipality, implying that no-one on our road pays water / electricity bills, or owns a phone line (Which they do)) :confused:

I'm currently "In the queue", which they happily tell me everytime I phone (Twice daily), but they wont tell me where... :mad:

So, as soon as I actually GET a line, I'll get an MWeb account, then happily comment. :o
Click to expand...

Sorry dude. That really sucks! We still have a long way to go ...
 
MWEB Rocks

These are my stats for the past 9 months. No complaints from my side.

TOTAL MB 126734.24 (Sent) 2818830.50 (Received) 2945564.74 (Total) :D

Love them or hate them, there's no denying that they've had the single biggest impact on us being able to surf like never before. Well done MWEB.
 
who.is.michael said:
What a load of PR hogwash: your pricing is far too high, your investment in infrastructure far too low, your customer service and billing is shocking!

You should change your company name to: ShapingWeb
Click to expand...

Good one
 
I have had my ups and downs with MWEB, but you have to give them credit for getting a very heavy ball rolling. Their shaped uncapped products don't really work for me, that said, their 384 unshaped uncapped product has me almost smiling. Nothing wrong with the service, it is as stable as can be and have had no issues with it since I started using it. Now some more speed for the same money (or even less money) will definitely see me smiling.

Keep it up MWEB, it might not always appear so at first glance, but you are doing SA a great service.
 
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