MWEB Uncapped ADSL and shaping

mweb has been the best thus far and for the 2months plus that I have been on the 384 uncapped i havent had a hour problem...
 
This matter has been raised and argued on numerous occasions.

My personal opinion on this. Mweb = Failure & false advertising.

Again how can a company (Mweb or any other ISP) advertise a service as uncapped, but shaped traffic during office hours. And then when the shaping is suppose to end at night; not even then do you always get your full line speeds.

The other option one has, if you have the money to waste @ R2000 per account is to go for the Business uncapped or Internet Addict which they promise you true uncapped unshaped service 24/7 with a better contention ratio. Right...

But what happens if you are a business owner and you run more then one DSL line on your premises?? Mweb's response when I ask them regarding having multiple concurrent connection on these accounts was, "Sorry sir you will have to take an account per line. otherwise we cannot help you with the solution. Would you like me to sign you up for 4 of these accounts." - epic failure. I then spoke to the business department sales/product manager regarding what they can do for me. It's been more then two weeks, and still no answer back from Mweb. So no wonder people complaining all the time.

I do understand the fears that some ISP’s might have about concurrent connections on uncapped, but that excuse is really becoming boring, we life in a technology driven world, use what is out there, why not assign concurrent connections to the telephone numbers of the dsl client, therefore the accounts can’t be given out between people or companies? And yes this can be done and it works; ISP's are just abusing the system.
 
He is not lying, mine was doing the same this morning, and for the record - people complained like crazy yesterday when they had no reason to. See my stats below :

DateOutInTotalAverage Speed
May 24, 20102245.223591.725836.9313.6 kb/s
May Total37878.2230444.0268322.2105.0 kb/s
 
Well I must say that I've been with Openweb (for a month) and I'm now with MWEB (5 days) so far MWEB reigns supreme with regard to speeds. I have a 4096 uncapped.
 
All in all Mweb is ok. Things do vary a lot thought. E.g. Last night i could download an episode from twit.tv at full speed but couldn't stream the live show.
 
I'm sitting right now at 423kb/s for NZBs - haven't ever been slower, even over the weekend... I was with Afrihost and since joining M-Web I don't have a single complaint.
 
I want to know who this big complainer is as well. :) (ignoring all the pirates)

“We have also found a number of the most vocal complainants to have a number of users behind a single line wanting to use P2P. Our product was not designed for this and in those cases P2P will be slow. We therefore urge users and businesses to choose the correct product for their use. If they do this they will get the best possible service out there,”
Click to expand...
 
Gotta say I've been VERY happy with Mweb, sure this last weekend was a ****up and its not acceptable, but this month has been great! I'm not running at 400kbps on my 4meg line, but we simply don't have the infrastructure yet to have those kinda expectations!

Compared to my IS account last month, Mweb has looked AMAZING!!!!
 
Mweb shapes ftp to my seedbox at around 270kbps which I'm fine with. While downloading I still manage to watch youtube videos (without waiting to buffer), stream music from NZ and have a stable tunnel to my work with a voip phone and ssh running over it.
I'm very impressed. Good work mweb!
 
lordnokon said:
This matter has been raised and argued on numerous occasions.

My personal opinion on this. Mweb = Failure & false advertising.

Again how can a company (Mweb or any other ISP) advertise a service as uncapped, but shaped traffic during office hours. And then when the shaping is suppose to end at night; not even then do you always get your full line speeds.
Click to expand...

MWeb could certainly be more transparent about the time-of-day when shaping applies. A traffic graph or status notice would be nice, although this is unlikely to happen...

Many users have this illusion that business is the biggest user of ADSL, and that off-peak suddenly begins at 5pm or 7pm. In fact the opposite seems to be true, with the heaviest demand for downloads between 7pm and 11pm.

The only time that demand is realy low is between midnight and 6am, as can be seen from a traffic graph such as JINX:
http://stats.jinx.net.za/
 
I will also sign on to the "I am happy" club :) I used to have to top-up on international quite a bit when I was on telkom 5Gig + 30. Now I can download as much and more and do not have the expense of having to top-up.
Generally when there is a "problem", I can go to the Mweb help section or MyBB to see if it is a general problem with Seacom usually or localized.

BTW: Praise should also go to Hetzner, since when just about everything is broken, MyBB is still up!
 
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lordnokon said:
But what happens if you are a business owner and you run more then one DSL line on your premises?? Mweb's response when I ask them regarding having multiple concurrent connection on these accounts was, "Sorry sir you will have to take an account per line. otherwise we cannot help you with the solution. Would you like me to sign you up for 4 of these accounts." - epic failure. I then spoke to the business department sales/product manager regarding what they can do for me. It's been more then two weeks, and still no answer back from Mweb. So no wonder people complaining all the time.

I do understand the fears that some ISP’s might have about concurrent connections on uncapped, but that excuse is really becoming boring, we life in a technology driven world, use what is out there, why not assign concurrent connections to the telephone numbers of the dsl client, therefore the accounts can’t be given out between people or companies? And yes this can be done and it works; ISP's are just abusing the system.
Click to expand...

Well, obiously you do NOT understand the ISP business. It will cost them more, becuse you will use more. That is why they want to charge you per line. Remember, you are not paying for usage anymore, but for the link.
 
Well, I have been switching frequently (during the day) between M-Web 4MB uncapped and Afrihost per GB (the 50+50 deal). The M-web account is a lot faster and cheaper. Upload speeds are double what I am getting from Afrihost.
 
zamicro said:
Well, obiously you do NOT understand the ISP business. It will cost them more, becuse you will use more. That is why they want to charge you per line. Remember, you are not paying for usage anymore, but for the link.
Click to expand...

In fact i DO understand how ISP's work more then you think, so no need to try and justify yourself nor your actions towards me.

The point I was getting at: As South African consumers how easily we just accept what people tell and force down on us in the market place. That client satisfaction is something of the past and that companies like Mweb themselves are more about making money then looking after their client base. And the ISP industry isn't the only place where this is happening.
 
RogueRunner said:
Where there is smoke there usually a fire!!! bah, I have a active ticket for two weeks now with no response from MWEB whatsoever and here they want to play the good guy! Figures....
Click to expand...

Ok, so RogueRunner is the only one so far on this topic that has complained... let's see if Mweb now fixes the problem.
 
I'm happy with Mweb. It might be slow on p2p and usenet and even worse when they have network problems but but browsing and http is always on top. Mweb clearly said its not a download account so the fact that they allow people the exceed 400GB is quite good and one can't really complain then can we?

Compare Mweb to IS or Afrihost they clearly come out the winner.

*p.s. referring to 4Mbit users. I know 384k is a bit more restrictive since its a slow line*
 
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