MWEB Uncapped ADSL and shaping

lordnokon said:
This matter has been raised and argued on numerous occasions.

My personal opinion on this. Mweb = Failure & false advertising.

Again how can a company (Mweb or any other ISP) advertise a service as uncapped, but shaped traffic during office hours. And then when the shaping is suppose to end at night; not even then do you always get your full line speeds.

The other option one has, if you have the money to waste @ R2000 per account is to go for the Business uncapped or Internet Addict which they promise you true uncapped unshaped service 24/7 with a better contention ratio. Right...

But what happens if you are a business owner and you run more then one DSL line on your premises?? Mweb's response when I ask them regarding having multiple concurrent connection on these accounts was, "Sorry sir you will have to take an account per line. otherwise we cannot help you with the solution. Would you like me to sign you up for 4 of these accounts." - epic failure. I then spoke to the business department sales/product manager regarding what they can do for me. It's been more then two weeks, and still no answer back from Mweb. So no wonder people complaining all the time.

I do understand the fears that some ISP’s might have about concurrent connections on uncapped, but that excuse is really becoming boring, we life in a technology driven world, use what is out there, why not assign concurrent connections to the telephone numbers of the dsl client, therefore the accounts can’t be given out between people or companies? And yes this can be done and it works; ISP's are just abusing the system.
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So you are the complainer that Mweb is talking about.
 
Not to step on anyones toes, but I see the same people complaining time and again. Nothing Mweb seems to do is good enough for them and they thoroughly disagree that the basic uncapped Mweb account is good enough. Companies will always balance clients needs with profitable business practice, it's the nature of business. But it almost seems that the complainers will not be satisfied till Mweb offers them Uncapped, Unshaped and Concurrent ADSL for R550 +/-.

I'm glad to see that there are in fact more people happy with the service then there are complainers, I just think the complainers are far more vocal then the satisfied users creating a false impression that there are major troubles with the service.
 
Quite happy with Mweb at the mo, yes the occasional outages are most annoying ( lose my EVE or BFBC2 sessions :D ) but something I can live with as long as its for short periods and we get regularly updated. Those that complain about the maintenance being done on the weekend: when would you rather have it done? When businesses actually need to work and our economy to function?

I think Mwebs uncapped is one of the best things for the year, yes shaping can put a crimp in things but I agree with the concept in this country, where business needs priority and home users can settle for less expensive accounts if they desire. Our internet is still very expensive in some circumstances but we've seen that prices are finally coming down and this should be the way for things to go and hopefully, one day, when we have the capacity to support it, shaping as we know it,will go the way of the dodo.

Realisticly I think it will always exist but simply by the term QOS :p
 
lordnokon said:
This matter has been raised and argued on numerous occasions.

My personal opinion on this. Mweb = Failure & false advertising.
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No - they say uncapped and shaped - I see nothing false there.

lordnokon said:
Again how can a company (Mweb or any other ISP) advertise a service as uncapped, but shaped traffic during office hours. And then when the shaping is suppose to end at night; not even then do you always get your full line speeds.
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I am not seeing any shaping on HTTP? You must be refering to P2P I assume? Natually those will be shaped to ensure QoS for all users, you do get that shaped part do you?

lordnokon said:
The other option one has, if you have the money to waste @ R2000 per account is to go for the Business uncapped or Internet Addict which they promise you true uncapped unshaped service 24/7 with a better contention ratio. Right...
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Why spend all that money? I am already very close do breaking 300GB this month and its only costing me R950 - there is no reason to pay R2000 or more.

lordnokon said:
But what happens if you are a business owner and you run more then one DSL line on your premises?? Mweb's response when I ask them regarding having multiple concurrent connection on these accounts was, "Sorry sir you will have to take an account per line. otherwise we cannot help you with the solution. Would you like me to sign you up for 4 of these accounts." - epic failure. I then spoke to the business department sales/product manager regarding what they can do for me. It's been more then two weeks, and still no answer back from Mweb. So no wonder people complaining all the time.
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Why would a business need more than one uncapped account? I mean, its not like you are going to be downloading P2P the whole day or hosting a TPB?

lordnokon said:
I do understand the fears that some ISP’s might have about concurrent connections on uncapped, but that excuse is really becoming boring, we life in a technology driven world, use what is out there, why not assign concurrent connections to the telephone numbers of the dsl client, therefore the accounts can’t be given out between people or companies? And yes this can be done and it works; ISP's are just abusing the system.
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Erm.... get a router ? Why on earth do you need concurrent connections?!
 
TheGuy said:
So you are the complainer that Mweb is talking about.
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I am not the person they are referring to directly, But i do have complaints about the service rendering to myself & company as a client of Mweb.
 
lordnokon said:
I am not the person they are referring to directly, But i do have complaints about the service rendering to myself & company as a client of Mweb.
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Get am Openweb or Web Africa capped and unshapped account then. You pay about R80 per gigabyte and the speed is always max no matter what you download. You will have nothing to complain about then.
 
Rouxenator said:
No - they say uncapped and shaped - I see nothing false there.
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Again its my person opinion on the normal home accounts, if you read properly the rest of the post was referring to the business side of things. Two total packages by itself.

Rouxenator said:
I am not seeing any shaping on HTTP? You must be refering to P2P I assume? Natually those will be shaped to ensure QoS for all users, you do get that shaped part do you?
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All traffic get monitored and control on the business side of Mweb. You do not have access to the routers they supply you with with the business uncapped. And no I am not referring to P2P, you do get that do you??

Rouxenator said:
Why would a business need more than one uncapped account? I mean, its not like you are going to be downloading P2P the whole day or hosting a TPB?
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Cheaper then Diginet, pushing SMTP traffic over line 1, pushing HTTP over line 2, etc etc. Not all companies are the same you know?? So companies needs our totally different to others. But i guest you don't understand how the corporate companies work now do you...

Rouxenator said:
Erm.... get a router ? Why on earth do you need concurrent connections?!
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Are you for real with those sh*tty comments of yours...?
 
Agreed, there are vast differences between the home and business packages, but even on the normal home package that costs about R950 per month I cannot see any reason to complain. You must be running one hell of an email driven company if you require a dedicated 512kbps connection for SMTP. I can understand if you want to do that for VPN, but for SMTP is seems a little excessive.

The reason they DO NOT allow you to use one account and make three or four connections on it is because their pricing on a given account is for the associated line speeds. That is why a 384kbps account is cheaper than a 4mbps account. Likewise a 12mbps connection consisting of 3x 4mbps accounts will be more expensive than a single 4mbps connection. Makes sense to me ?

If you have a good router you don't need concurrent connections on the same account so give me a good reason why you need concurrent connections.
 
MWEB offers the best uncapped in the country so far apparently they don't throttle you no matter how many gigs you donwload does any other I.S.P in the country offer this im not sure?
webafrica ? or atlantic? well over the weekend seems to me p2p donwloads were drastically affected spoken to mweb and they actually put in an sms notification when the issue will be sotred out with seacom... at least they look after there clients is there any other i.s.p who does this ?so mweb thumbs up .
 
Quick question: what is the most a 384 user has gotten via mweb? Torrents and newshost and everything included? Very keen to know, as I am starting to consider greener(shaped but at least unlimited)
 
hm, remind me never to let Lordnokon setup a network for me. Damn guy, your idea of redundancy and load balancing leaves a lot to be desired.
Also, have you ever heard of using the right product for the job? You want to use a general consumer ADSL product to service hardcore internet-related business needs. In fact, it sounds like you're virtually running an ISP there.
 
Never thought this topic would become so heated... fact is some people will never be happy with what they got... I'm also pleasantly surprised by people's positive feedback on MWEB... that's great to hear... fact is MWEB is doing something right... I can well imagine that some smaller ISP's are beginning to buckle under the pressure... looks like a lot of people have defected to MWEB, so there are, I'm sure, many disgruntled ISP owners that are very unhappy with MWEB and what they have done... hence the uncontactable moaners...

BGE
 
K3NS31 said:
hm, remind me never to let Lordnokon setup a network for me. Damn guy, your idea of redundancy and load balancing leaves a lot to be desired.
Also, have you ever heard of using the right product for the job? You want to use a general consumer ADSL product to service hardcore internet-related business needs. In fact, it sounds like you're virtually running an ISP there.
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You would be amazed to what lengths some companies would go to, to cut down on cost due to the recession still hurting them.
 
Rouxenator said:
Agreed, there are vast differences between the home and business packages, but even on the normal home package that costs about R950 per month I cannot see any reason to complain. You must be running one hell of an email driven company if you require a dedicated 512kbps connection for SMTP. I can understand if you want to do that for VPN, but for SMTP is seems a little excessive.

The reason they DO NOT allow you to use one account and make three or four connections on it is because their pricing on a given account is for the associated line speeds. That is why a 384kbps account is cheaper than a 4mbps account. Likewise a 12mbps connection consisting of 3x 4mbps accounts will be more expensive than a single 4mbps connection. Makes sense to me ?

If you have a good router you don't need concurrent connections on the same account so give me a good reason why you need concurrent connections.
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Lol, our mail line is also a 512kbps but thats a diginet link. Don't be too shocked at line size required for email, quite a few companies do need it.
 
lordnokon said:
Cheaper then Diginet, pushing SMTP traffic over line 1, pushing HTTP over line 2, etc etc. Not all companies are the same you know?? So companies needs our totally different to others. But i guest you don't understand how the corporate companies work now do you...
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Why don't you just get a local only account to relay the SMTP traffic you can pick up a 30GB account for R100 bucks? Then you have the Uncapped account for HTTP traffic.
 
Mweb is sitting where afrihost was sitting end of last year....on top...
My guess is they will be there much longer!
 
TheGuy said:
Why don't you just get a local only account to relay the SMTP traffic you can pick up a 30GB account for R100 bucks? Then you have the Uncapped account for HTTP traffic.
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Doesn't exchange add like 30% overhead or more? talking 10 years back now :)
 
Joy-Energiser said:
THe slow down and shaping is a direct result caused by the excessive downloading of torrents by greedy leechers.Take comfort in the fact that you greedy bandwith fuks are destroying the experience for everyone else.Well done.

PIGS :sick:
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LOL apart from seacom problems mweb runs fast, they limit us during the day and at night we go mad but i have not noticed the network taking strain. You should think before you post :D

The difference between mweb and afrihost is afrihost just changed their T & C every day without telling people. They got caught out for not informing anyone. Mweb have said there is no limit and thus far they are sticking with it. Mweb is by far the best uncapped solution. Odd that a company with such a bad rep prior to uncapped has changed the interwebs in SA to international standards, now if telkom would upgrade 384 and 512 to 1 meg that would be the icing on the cake :D

Amazing how mweb struggling for a few days brought out the daggers :D.
 
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