MWEB Uncapped ADSL Feedback - Part 2

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MWEB Guy!!

I've been trying to watch a youtube video which is 15 minutes long for the past hour.. only half way.. :(

Please!!
 
oliverwww said:
MWEB Guy!!

I've been trying to watch a youtube video which is 15 minutes long for the past hour.. only half way.. :(

Please!!
Click to expand...

Hi oliverwww

I have logged it to Telkom for you yesterday as your line Attenuation is sitting on 61db and only syncing on up to 3MB.

Our team who liaises with Telkom, will remain in contact with you until the fault is cleared.
 
Streaming speed is disgusting :mad: Gotta love MWEB for this :mad:
 
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Out of curiousity, why do the angry people get sorted out in public but when people send private messages to be respectful, they get never get responses? Am I approaching this incorrectly, should I get mad and put it on the public forum?

On that, MWEB Guy, I'm still waiting for some sort of reply since 30th, would you please let me know what the situation is?
 
Hi MWEB Guy!

I just learn't that EASSY is down and that it may the cause of slow connections as everyone is now running on less bandwidth.. Could this maybe be the issue? I hope so! :D
 
Found out about a week or so ago that my exchange supports up to 4/10Mbps when I called MWEB to find out. I was so very damn excited, I wen't online to upgrade from my 2Mbps immediatly! However, I couldn't, I had to log a call, which I did. The guy I spoke with said it should take about 10 working days for the technical guys to do what they do.
Today, I got an email from a MWEB Sales Administrator stating:

Please be advise the regrade to 4096 cannot be processed as your distance from your exchange only allow you up to a 2048.

Please contact Telkom for further assistance.

Is this really possible? As far as I know, my exchange is about 2 blocks away from where I am.

So now I need to call Telkom, apparently, for they are capable of enhancing your line in order for us to proceed with a upgrade.

And I suppose this will only take the rest of my life. Great. I know this isn't MWEB's fault, but I thought I'd share it here, since my ISP is MWEB and I have been very happy with my 2Mbps Premium Uncapped. Was so looking forward to getting a 4Mbps one.
 
Youtube down the toilet since last week!

Switching to Afrihost and it is fine.

Can't wait till the end of this month once my cancellation takes affect....
 
Any speed at this exact moment and these times of the day, be it browsing, tubing or even a download and it is frek slow :(
 
Ixeus said:
Out of curiousity, why do the angry people get sorted out in public but when people send private messages to be respectful, they get never get responses? Am I approaching this incorrectly, should I get mad and put it on the public forum?

On that, MWEB Guy, I'm still waiting for some sort of reply since 30th, would you please let me know what the situation is?
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Hi Ixeus,

I'm sorry you feel this way and for the delay in reply but I have since replied to your latest query via PM.

I did reply to your PM on the 30th, also our cancellations department have advised that they did contact you with regards to the query.
 
oliverwww said:
Hi MWEB Guy!

I just learn't that EASSY is down and that it may the cause of slow connections as everyone is now running on less bandwidth.. Could this maybe be the issue? I hope so! :D
Click to expand...

Hi,

AFAIK, we do not run on EASSY so it shouldn't affect our network.
Thanks for the heads up though ;)
 
Blazzok said:
Found out about a week or so ago that my exchange supports up to 4/10Mbps when I called MWEB to find out. I was so very damn excited, I wen't online to upgrade from my 2Mbps immediatly! However, I couldn't, I had to log a call, which I did. The guy I spoke with said it should take about 10 working days for the technical guys to do what they do.
Today, I got an email from a MWEB Sales Administrator stating:

Please be advise the regrade to 4096 cannot be processed as your distance from your exchange only allow you up to a 2048.

Please contact Telkom for further assistance.

Is this really possible? As far as I know, my exchange is about 2 blocks away from where I am.

So now I need to call Telkom, apparently, for they are capable of enhancing your line in order for us to proceed with a upgrade.

And I suppose this will only take the rest of my life. Great. I know this isn't MWEB's fault, but I thought I'd share it here, since my ISP is MWEB and I have been very happy with my 2Mbps Premium Uncapped. Was so looking forward to getting a 4Mbps one.
Click to expand...

Hi Blazzok

I'm sorry to read of your experience and I can see why you feel the way you do.
Could you please drop me a PM with your MWEB account, I'd like to review your query.
 
Hummercellc said:
Youtube down the toilet since last week!

Switching to Afrihost and it is fine.

Can't wait till the end of this month once my cancellation takes affect....
Click to expand...

Hi Hummercellc

Please could you let me know if you still having trouble with youtube.
I'd like to look into this for you.
 
sh00t1ngst4r said:
Any speed at this exact moment and these times of the day, be it browsing, tubing or even a download and it is frek slow :(
Click to expand...

Hi

I checked the account for you and all seems in order.
I also cannot see any issue at the moment in your area.

I checked the line and the readings look ok but your attenuation is a bit high, currently on 51db.
Are you available to do some test?
 
Since cancellation takes a month I still have to stick with you, can you please tell me why rapidgator.net won't load for me in my browser? It's been 2 days and I tried a different DNS.

Thanks
 
Rendier said:
Since cancellation takes a month I still have to stick with you, can you please tell me why rapidgator.net won't load for me in my browser? It's been 2 days and I tried a different DNS.

Thanks
Click to expand...

Works on all my MWEB connections - Business and otherwise.
Browser issue ? cache ?
 
oliverwww said:
Hi Mweb Guy!

Technician came past.. No faults were found.. What we going to do?! :(
Click to expand...

Hi oliverwww

Thanks for the information. I will have our team look at this and gather more information from what Telkom found.
 
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