MWEB Uncapped ADSL Feedback - Part 2

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Bryn26 said:
Downloads crawled overnight. In 7 hours I managed around 3GB. That's 2.3 hours a gig, a bit under 120KB/s and around 26% of what it could be.

Problems seem to be part and parcel of the Mweb experience the last few months. Good thing I'm changing ISP starting April. As Mweb likes to remind us, when you're in the slow lane, just switch.
Click to expand...

Mweb BURN!!!
 
Ironic that everyone is hitting the magical 1Mbps bump... And MWEB claims nothing is wrong?!?! -shrugs-

The correct thing to do would be to have a network status post on the MWEB web page, admitting there is a problem, and fixing it as soon as possible.

Obvously, something has gone terribly wrong with the shaping systems...
 
savage said:
Ironic that everyone is hitting the magical 1Mbps bump... And MWEB claims nothing is wrong?!?! -shrugs-

The correct thing to do would be to have a network status post on the MWEB web page, admitting there is a problem, and fixing it as soon as possible.

Obvously, something has gone terribly wrong with the shaping systems...
Click to expand...

I have a 4Mbps account and also had this odd 1Mbps. The issue for me was Protective Access for your account, if I switch this on then I get my correct speeds. I had an Mweb technical person call me when I mentioned this they seem shocked. Odd that they do not know about this as there is a thread on this forum about this issue.

http://mybroadband.co.za/vb/showthread.php/514084-Are-MWEB-Throttling-Premium-Uncapped-accounts-now
 
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PurSpyk!! said:
I have a 4Mbps account and also had this odd 1Mbps. The issue for me was Protective Access for your account, if I switch this on then I get my correct speeds. I had an Mweb technical person call me when I mentioned this they seem shocked. Odd that they do not know about this as there is a thread on this forum about this issue.
Click to expand...

It now makes no difference anymore to me to have protected access enabled or disabled, I am being throttled to 1meg on a 4meg account now.....
 
I am ever so sorry I moved my line from Afrihost to mweb - I was paying for a 1mb line but getting speeds up to 2mb's - now I am on mweb's all inclusive 1mb package (non throttled) & only get speeds up to 20kb's most nights???????????? really have to rethink this whole sad story & move once again!!!!!!!!!!!!!!! MWEB can't you acknowledge that you have a problem or be truthful with us & tell us you are throttling the heck out of us :mad::mad:
 
Hummercellc said:
It now makes no difference anymore to me to have protected access enabled or disabled, I am being throttled to 1meg on a 4meg account now.....
Click to expand...

Ok, sorry it no longer works. Speedtest on my line shows full speed but general browsing seems slower, pages don't load as quickly as before, downloads slower, very odd
 
Madaboutbullterriers said:
I am ever so sorry I moved my line from Afrihost to mweb - I was paying for a 1mb line but getting speeds up to 2mb's - now I am on mweb's all inclusive 1mb package (non throttled) & only get speeds up to 20kb's most nights???????????? really have to rethink this whole sad story & move once again!!!!!!!!!!!!!!! MWEB can't you acknowledge that you have a problem or be truthful with us & tell us you are throttling the heck out of us :mad::mad:
Click to expand...

dude you're lucky to be getting 20kb/s. I get little spikes of 9kb's then it stops completely for a few seconds, then another little spike.etc on nntp. Can't wait till the month is over. non throttled My **S. And besides, I get this performance the second day of the new month.
 
I just sent my application for a 4 meg Premuim uncapped . I have no problem with mweb 1 meg get 115Kb all day . And streams youtube and Netflix perfectly
 
MWEB Guy said:
Hi merge

What type of download is it and how many downloads are you running at a time?
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Hi MWEB Guy, it's a usenet download from the mweb server. I'm not downloading anything else.

:edit forgot the not. Doh!
 
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Hi,

My situation is as follows:

I've received a final abuse warning from MWEB which unfortunately ended up in my gmail spam folder and I only realised this at a later stage. This is a misstep on my side, but surely an honest mistake. The final email was dated Thursday 14 March 2013 and I discovered it on Saturday 16 March 2013. I phoned Sales immediately (you can check your call logs or voice recordings) and she told me that I need to speak to the accounts department, but seeing as it is weekend, they are unreachable until Monday morning. However, she will make a note and get someone to call me back first thing to address the issue of abuse.

Nobody phoned.

Monday night (18 March 2013) I came home to a disconnected, banned and blacklisted account. I phoned technical support to have them reinstated. They acknowledged that they would be unable to do anything, but not to worry, I can phone sales and they'll just open up a new account in the meanwhile. He put me through to sales, which in turn said that I need to contact the abuse department and that they (ie sales) can do nothing for me. How is it possible that one can only reach the abuse department via email. After asking how I should email them without internet connectivity, the guy recommended using an internet cafe! He also ended the call prematurely by hanging up while I was still mid sentence.

This is completely unacceptable. There is misinformation given by your staff, complete rudeness and additionally, I'm still waiting on an explanation regarding why the account was blacklisted. Terms like fair use were thrown around but when I explained that I already limited the line to download a max of 150 kb/sec on the 4Mbps line, they had no response. Surely it is reasonable to assume that such a low speed would not impact any fair use thresholds.

I'll most likely leave MWEB as a result of this, but I would like to get a response regarding this whole issue. Oh, if you stick with the blacklisting, I demand that you return the proportional funds for the remaining days of the month that I've paid in advance via debit order on the first of the month.

Hope this gets someone's attention.

Yours truly,
Longstanding loyal MWEB customer
 
Anova83 said:
Hi,

My situation is as follows:

I've received a final abuse warning from MWEB which unfortunately ended up in my gmail spam folder and I only realised this at a later stage. This is a misstep on my side, but surely an honest mistake. The final email was dated Thursday 14 March 2013 and I discovered it on Saturday 16 March 2013. I phoned Sales immediately (you can check your call logs or voice recordings) and she told me that I need to speak to the accounts department, but seeing as it is weekend, they are unreachable until Monday morning. However, she will make a note and get someone to call me back first thing to address the issue of abuse.

Nobody phoned.

Monday night (18 March 2013) I came home to a disconnected, banned and blacklisted account. I phoned technical support to have them reinstated. They acknowledged that they would be unable to do anything, but not to worry, I can phone sales and they'll just open up a new account in the meanwhile. He put me through to sales, which in turn said that I need to contact the abuse department and that they (ie sales) can do nothing for me. How is it possible that one can only reach the abuse department via email. After asking how I should email them without internet connectivity, the guy recommended using an internet cafe! He also ended the call prematurely by hanging up while I was still mid sentence.

This is completely unacceptable. There is misinformation given by your staff, complete rudeness and additionally, I'm still waiting on an explanation regarding why the account was blacklisted. Terms like fair use were thrown around but when I explained that I already limited the line to download a max of 150 kb/sec on the 4Mbps line, they had no response. Surely it is reasonable to assume that such a low speed would not impact any fair use thresholds.

I'll most likely leave MWEB as a result of this, but I would like to get a response regarding this whole issue. Oh, if you stick with the blacklisting, I demand that you return the proportional funds for the remaining days of the month that I've paid in advance via debit order on the first of the month.

Hope this gets someone's attention.

Yours truly,
Longstanding loyal MWEB customer
Click to expand...


Hi Anova83

I will have our Abuse make contact with you. Please provide me with your MWEB account details and cell number.
 
PurSpyk!! said:
I have a 4Mbps account and also had this odd 1Mbps. The issue for me was Protective Access for your account, if I switch this on then I get my correct speeds. I had an Mweb technical person call me when I mentioned this they seem shocked. Odd that they do not know about this as there is a thread on this forum about this issue.

http://mybroadband.co.za/vb/showthread.php/514084-Are-MWEB-Throttling-Premium-Uncapped-accounts-now
Click to expand...

Hi PurSpyk!!

Please see PM I sent you.
 
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