MWEB Uncapped ADSL Feedback - Part 2

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Bar_Rat said:
Nope and have emailed and phoned. Also asked to change my account to a capped 1gb but that hasn't been done either.
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MWEB are playing for time . I asked for a cannecelation form last week and got it in 2 minutes .
 
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WTF . they screw up the internet and now they increase the uncapped hosting price :mad:

eMAIL:

Dear MWEB Customer


Please note that on 1 May 2013, MWEB will be increasing the price of Uncapped Website Hosting from R19p/m to R29p/m.

We hope that you continue to enjoy using the enhanced Uncapped Website Hosting features such as an improved control panel and Website Selfbuild, with a new e-commerce module to follow.

Should you have any queries, please call us on any of the numbers listed below.


Kind regards
MWEB Operations
 
Unotelly/Netfilx has become close to unusable, where it used to run flawlessly. I very much doubt they are back to 90% capacity, or they have routing issues.
 
This system is a stuff up. Sent a request for a cancellation form and I get a reply saying they sorry I'm leaving and they are proceeding with the cancellation request.

I asked for a form and not to start the cancellation process. If my account gets cancelled without an actual request I will be pissed.

Mweb Guy wtf is wrong with your accounts dept?
 
This is their official response to a refund for outage

Mweb said:
My apologies for the late reply, we have some unusually high mail volumes at present.

I understand your ADSL concerns espcially relating to Seacom problems that you having.

MWEB unfortunately does not compensate for down time especially where this fault has been caused by down time of third party providers.

6. DISCLAIMER

6.1 We may use or rely on upstream providers to provide the ADSL Service or certain portions thereof. We accordingly provide the ADSL Service subject to the limitations and terms imposed on us by such upstream providers, which includes the actual availability of the upstream provider's network.

http://www.mweb.co.za/legalpolicies/Terms/MWEBADSLandDialUpTermsandConditions.aspx

The Seacom cable, which provides a significant portion of our international capacity, has been damaged off the coast of Egypt in the Mediterranean Sea. Early indications are that it may take up to two weeks to repair the break and restore full capacity.

As a result, most international services will be degraded.

Seacom has been able to secure additional international capacity for MWEB on an alternative route. We are now running at almost 90% of our total requirement. We hope to have the remaining capacity in place within the next few days. Thank you once again for your patience during this outage.
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Still pushing them for answers
 
Can't even do a simple google search atm. But thankfully i'm sending my cancellation letter through today. Tried the axxess 3gb trial and for the first time in ages, i've been able to stream a youtube video (360p) without buffering. Goodbye Mweb.
 
Cancellation form submitted. Now for the next step, getting a cancellation confirmation...... :(
 
Mortiiy said:
Cancellation form submitted. Now for the next step, getting a cancellation confirmation...... :(
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it an automated reply from mweb, just keep that reference number they send to u.

Cause i received my reference number within 10minute, stupid 30day cancellation policy... sigh
 
jarrodr said:
If I cancel today, will it be done by the end of March?
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Not as far as i know of, they have this stupid 30 day cancellation policy.... ; /

i applied with another ISP, cause they had special on the adsl account. so i use both till... it cancelled ; /
 
Anyone know how good Axxess is? Do you get the full speed that you pay for and how good / consistent is their network as well as their telephonic support?
 
Torrents failing one after another as well. Http downloads at least seam to be working at around 70-80% normal speed.
 
I am on Axxess Pro-rata since SEACOM incident. Speeds are full, there was like 3 separate moments in last 2 days where browsing did stall for few seconds...... limited experience but acceptable so far...
 
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