MWEB Uncapped ADSL Feedback - Part 2

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Hey MyBB.

Also want to bring my complaint here. Been on 4mb premium for about a year now and have absolutely loved my account and dealings with MWEB, until now. Since the Seacom rubbish a while ago, MWEB has not been the same. Very erratic speeds.

Sometimes I get full http speed and P2P, mostly not. Other night was streaming video and had no issue all night (HTTP access) and then one night using same HTTP access to stream would buffer for 8mins and give me 10 seconds of video. Let's not even get into P2P - We all know MWEB have changed their rules here. Now, not saying MWEB have ever prioritised P2P...

They have always said it has lowest priority (which I'm fine with), but recently action HAS been taken to slow and curb P2P. This tells me their network is taking quite some strain overall and they NEED to do this. *Even though that isn't really helping their issues...

I again push, my opinion, that MWEB is facing capacity issues over their network. This really annoys me as I am a paying customer as are all of you. If MWEB can take on the clients, they must be able to support that growth. Scale costs, I know this, but MWEB aren't struggling in terms of finances now are they?

Regards,

Scrumpy
 
ScrumpyJ4ck said:
Hey MyBB.

Also want to bring my complaint here. Been on 4mb premium for about a year now and have absolutely loved my account and dealings with MWEB, until now. Since the Seacom rubbish a while ago, MWEB has not been the same. Very erratic speeds.

Sometimes I get full http speed and P2P, mostly not. Other night was streaming video and had no issue all night (HTTP access) and then one night using same HTTP access to stream would buffer for 8mins and give me 10 seconds of video. Let's not even get into P2P - We all know MWEB have changed their rules here. Now, not saying MWEB have ever prioritised P2P...

They have always said it has lowest priority (which I'm fine with), but recently action HAS been taken to slow and curb P2P. This tells me their network is taking quite some strain overall and they NEED to do this. *Even though that isn't really helping their issues...

I again push, my opinion, that MWEB is facing capacity issues over their network. This really annoys me as I am a paying customer as are all of you. If MWEB can take on the clients, they must be able to support that growth. Scale costs, I know this, but MWEB aren't struggling in terms of finances now are they?

Regards,

Scrumpy
Click to expand...


Hi ScrumpyJ4ck

Please provide me with your MWEB account details and I'll check your line readings. Also include a speed test and tracert from www.google.com
 
ScrumpyJ4ck said:
Hey MyBB.

Also want to bring my complaint here. Been on 4mb premium for about a year now and have absolutely loved my account and dealings with MWEB, until now. Since the Seacom rubbish a while ago, MWEB has not been the same. Very erratic speeds.

Sometimes I get full http speed and P2P, mostly not. Other night was streaming video and had no issue all night (HTTP access) and then one night using same HTTP access to stream would buffer for 8mins and give me 10 seconds of video.
Click to expand...

Absolutely. I'm currently having trouble streaming a 5 minute, 240p youtube video.
 
My online gaming is non existent:

Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 7 ms 6 ms 6 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 9 ms 8 ms 8 ms 197-80-4-106.jhb.mweb.co.za [197.80.4.106]
4 9 ms 9 ms 9 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 194 ms 191 ms 191 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 192 ms 187 ms 189 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 191 ms 189 ms 191 ms 176.67.177.227
8 189 ms 190 ms 190 ms ldn-b5-link.telia.net [62.115.13.13]
9 189 ms 188 ms 188 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.14
2]
10 * * * Request timed out.
11 * * * Request timed out.
12 190 ms 189 ms 189 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
13 189 ms 190 ms 189 ms 132.185.255.156
14 191 ms 191 ms 191 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 6 ms 7 ms 6 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 9 ms 9 ms 9 ms 197-80-4-210.jhb.mweb.co.za [197.80.4.210]
4 9 ms 9 ms 10 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 34 ms 30 ms 31 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 31 ms 58 ms 109 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

7 29 ms 30 ms 30 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 30 ms 29 ms 30 ms 196.28.178.66
9 30 ms 29 ms 29 ms cte-core-sw2.vwol.net [196.41.144.35]
10 30 ms 30 ms 29 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Tracing route to cnbc.com [207.223.6.20]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 6 ms 6 ms 6 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 8 ms 8 ms 8 ms 197-80-4-82.jhb.mweb.co.za [197.80.4.82]
4 9 ms 9 ms 9 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 196 ms 190 ms 191 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 189 ms 189 ms 191 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 256 ms 190 ms 191 ms 176.67.177.227
8 * * * Request timed out.
9 254 ms 214 ms 197 ms globalcrossing-ic-135890-ldn-b5.c.telia.net [213
.248.81.74]
10 295 ms 267 ms 263 ms 67.17.193.18
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

It was NOT this bad last week.... What's going on?
 
Last edited:
And all we get is .. give me your details .. no problem on our side .. the usual crap .. MWEB YOU HAVE A PROBLEM, ACKNOWLEDGE IT AND FIX IT FFS.
 
Gerhardva said:
My online gaming is non existent:

Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 7 ms 6 ms 6 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 9 ms 8 ms 8 ms 197-80-4-106.jhb.mweb.co.za [197.80.4.106]
4 9 ms 9 ms 9 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 194 ms 191 ms 191 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 192 ms 187 ms 189 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 191 ms 189 ms 191 ms 176.67.177.227
8 189 ms 190 ms 190 ms ldn-b5-link.telia.net [62.115.13.13]
9 189 ms 188 ms 188 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.14
2]
10 * * * Request timed out.
11 * * * Request timed out.
12 190 ms 189 ms 189 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
13 189 ms 190 ms 189 ms 132.185.255.156
14 191 ms 191 ms 191 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 6 ms 7 ms 6 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 9 ms 9 ms 9 ms 197-80-4-210.jhb.mweb.co.za [197.80.4.210]
4 9 ms 9 ms 10 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 34 ms 30 ms 31 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 31 ms 58 ms 109 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

7 29 ms 30 ms 30 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 30 ms 29 ms 30 ms 196.28.178.66
9 30 ms 29 ms 29 ms cte-core-sw2.vwol.net [196.41.144.35]
10 30 ms 30 ms 29 ms www.mweb.co.za [196.2.63.110]

Trace complete.

Tracing route to cnbc.com [207.223.6.20]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 6 ms 6 ms 6 ms 41-132-72-1.dsl.mweb.co.za [41.132.72.1]
3 8 ms 8 ms 8 ms 197-80-4-82.jhb.mweb.co.za [197.80.4.82]
4 9 ms 9 ms 9 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 196 ms 190 ms 191 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 189 ms 189 ms 191 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 256 ms 190 ms 191 ms 176.67.177.227
8 * * * Request timed out.
9 254 ms 214 ms 197 ms globalcrossing-ic-135890-ldn-b5.c.telia.net [213
.248.81.74]
10 295 ms 267 ms 263 ms 67.17.193.18
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

It was NOT this bad last week.... What's going on?
Click to expand...

Hi Gerhardva

The results posted is fine. Not all sites allows for 1 to ping pass a certain point or it does not allow 1 to ping it at all, which means there is not necessarily something wrong. This is also a financial site.

I could not ping it at all but could access the site with no problem. Ping results does not mean anything in this case really.

Which account is this for?
 
Last edited:
kimbo said:
And all we get is .. give me your details .. no problem on our side .. the usual crap .. MWEB YOU HAVE A PROBLEM, ACKNOWLEDGE IT AND FIX IT FFS.
Click to expand...

And its all the same issue , long time happy customers , who are now unhappy customers. There is definitely an underlying issue MWEB !
 
Just jumped ship, moved over to Afrihost because Mweb is unbearable!

Yes I still have 10 Days left with Mweb which I paid for, but luckily Afrihost pro-rata....

I tell Mweb's network is shocking, for the past few months it has been nothing but trouble.
 
flashfire208 said:
And its all the same issue , long time happy customers , who are now unhappy customers. There is definitely an underlying issue MWEB !
Click to expand...

Agree 100%, I have an open issue thats going on to 3 months, still no solution, and its always the same Ping this, tracert this, but what does it help??
 
PurSpyk!! said:
Agree 100%, I have an open issue thats going on to 3 months, still no solution, and its always the same Ping this, tracert this, but what does it help??
Click to expand...

Hi PurSpyk!!

We are doing everything we can to get to the bottom of your line issue. We will remain in contact with you until it is resolved.
 
Gerhardva said:
4Mbps uncapped
Click to expand...

My 4M uncapped premium has been really bad since Friday. Not even the MyBB speed test works at times. Local is great, but international sucks.

Also getting tired of the "no problem on our side" remarks. If there is smoke, there is fire. I am happy to stay with MWEB but be honest with us.
 
zs6cey said:
My 4M uncapped premium has been really bad since Friday. Not even the MyBB speed test works at times. Local is great, but international sucks.

Also getting tired of the "no problem on our side" remarks. If there is smoke, there is fire. I am happy to stay with MWEB but be honest with us.
Click to expand...


Hi zs6cey

I had a look into your account and can't find any issues with it. Your DL usage is great.

Please provide me with a speed test result: http://www.mweb.co.za/helpcentre/MWEBSpeedTest.aspx

Do you let downloads run in the background, when trying to browse international sites or what international services is not working for you?
 
MWEB Guy said:
Hi zs6cey

I had a look into your account and can't find any issues with it. Your DL usage is great.

Please provide me with a speed test result: http://www.mweb.co.za/helpcentre/MWEBSpeedTest.aspx
Click to expand...

I think I see what the problem is.

What you see when you are MWEB Guy:
2722478051.png


:whistle: :p ;)
 
ScrumpyJ4ck said:
Hey MyBB.

Also want to bring my complaint here. Been on 4mb premium for about a year now and have absolutely loved my account and dealings with MWEB, until now. Since the Seacom rubbish a while ago, MWEB has not been the same. Very erratic speeds.

Sometimes I get full http speed and P2P, mostly not. Other night was streaming video and had no issue all night (HTTP access) and then one night using same HTTP access to stream would buffer for 8mins and give me 10 seconds of video. Let's not even get into P2P - We all know MWEB have changed their rules here. Now, not saying MWEB have ever prioritised P2P...

They have always said it has lowest priority (which I'm fine with), but recently action HAS been taken to slow and curb P2P. This tells me their network is taking quite some strain overall and they NEED to do this. *Even though that isn't really helping their issues...

I again push, my opinion, that MWEB is facing capacity issues over their network. This really annoys me as I am a paying customer as are all of you. If MWEB can take on the clients, they must be able to support that growth. Scale costs, I know this, but MWEB aren't struggling in terms of finances now are they?

Regards,

Scrumpy
Click to expand...

2MB premium uncapped here. I feel your pain. Since Seacom **** my line has been a joke. Very erratic and unpredictable speeds. One evening I can stream 720p video. Then the next evening im buffering 240p video on YouTube, twitch, own3d etc.

I'm really looking to move ISPs now. Afrihost Business uncapped is looking good.
 
Mweb used to be great. But now they're the most expensive, and the slowest.
Am going to send my cancellation request tomorrow and move to Afrihost.
 
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