MWEB Uncapped ADSL Feedback - Part 2

Status
Not open for further replies.
Is it normal to get 1Mbps on MWEB 4Mbps Uncapped (not premium one)? I dad upgraded from 1Mbps to 4Mbps this past week and now the performance seems the same/worse.

Like the test would start off at 1.3Mbps and then drop to ~1Mbps:


Take note that my latency is just that high in Speedtest.net, so please just ignore it.

When I run the test with my Afrihost account I get 3.3Mbps on the same line.

So if the shaping is really that bad, then I'm just going to change to 2Mbps Uncapped Premium, because I had that and it worked very well.
 
What the hell is going on with mweb, I'm getting a ping of 1000 to local, and about the same / more for international... This has been happening every few nights and I'm getting sick of it. This has to stop and be fixed soon else whats the point?
 
Darkon Iramus said:
What the hell is going on with mweb, I'm getting a ping of 1000 to local, and about the same / more for international... This has been happening every few nights and I'm getting sick of it. This has to stop and be fixed soon else whats the point?
Click to expand...
I'd suggest that you try another ISP account, because when that happens, it is typically a congested DSLAM/exchange/core router, that is only under Telkom's control.
If the other account doesn't have that issue, then it is an MWEB issue, otherwise its Telkom.
 
Pada said:
Is it normal to get 1Mbps on MWEB 4Mbps Uncapped (not premium one)? I dad upgraded from 1Mbps to 4Mbps this past week and now the performance seems the same/worse.

Like the test would start off at 1.3Mbps and then drop to ~1Mbps:


Take note that my latency is just that high in Speedtest.net, so please just ignore it.

When I run the test with my Afrihost account I get 3.3Mbps on the same line.

So if the shaping is really that bad, then I'm just going to change to 2Mbps Uncapped Premium, because I had that and it worked very well.
Click to expand...

Good Morning, please provide me your 4MB account details via private message.
 
Darkon Iramus said:
What the hell is going on with mweb, I'm getting a ping of 1000 to local, and about the same / more for international... This has been happening every few nights and I'm getting sick of it. This has to stop and be fixed soon else whats the point?
Click to expand...

Good Day, are you only getting the spikes in pings ingame or is all traffic being affected by high latency?
 
MWEB Guy said:
Good Day, are you only getting the spikes in pings ingame or is all traffic being affected by high latency?
Click to expand...

Hey Mweb Guy, Thanks for the quick reply. Well My latency is fine most of the time for days and then like every 2-3 days it will just go crazy at night, ranging from 300-1200 ping locally and about the same internationally or even higher. Funny enough it seems that web pages / VOIP / and youtube is not really affected, but gaming comes to a halt.
 
Darkon Iramus said:
Hey Mweb Guy, Thanks for the quick reply. Well My latency is fine most of the time for days and then like every 2-3 days it will just go crazy at night, ranging from 300-1200 ping locally and about the same internationally or even higher. Funny enough it seems that web pages / VOIP / and youtube is not really affected, but gaming comes to a halt.
Click to expand...

When it happens again, please provide me trace routes to mweb.co.za and bbc.co.uk. Also provide me speed test results and screenshots of your latency you are experiencing.

Pending on the results, I will involve our gaming team for testing from our side.
 
MWEB Guy said:
When it happens again, please provide me trace routes to mweb.co.za and bbc.co.uk. Also provide me speed test results and screenshots of your latency you are experiencing.

Pending on the results, I will involve our gaming team for testing from our side.
Click to expand...

Will do so as soon as it happens again. Thanks for the speedy replies and help.
 
Every weekend its the same thing:




Done a port reset, powered off modem, reset etc. Can't even download from the MWEB Steam servers...Nothing suddenly changed overnight and yet I can't do squat today. You should be able to see my volume during the week as well.

ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 19.0 db 8.5 db
Noise Margin 23.5 db 13.0 db

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.0.1
2 85 ms 56 ms 55 ms 41-133-74-1.dsl.mweb.co.za [41.133.74.1]
3 94 ms * * 197-80-4-70.jhb.mweb.co.za [197.80.4.70]
4 78 ms 67 ms 96 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 96 ms 97 ms 96 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.226]
6 91 ms 95 ms 92 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]
7 * 83 ms 79 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 * 104 ms 132 ms 196.28.178.66
9 85 ms 78 ms 78 ms cte-core-sw2.vwol.net [196.41.144.35]
10 686 ms 110 ms * www.mweb.co.za [196.2.63.110]
11 104 ms 79 ms 78 ms www.mweb.co.za [196.2.63.110]

Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 95 ms * 62 ms 41-133-74-1.dsl.mweb.co.za [41.133.74.1]
3 * * 90 ms 197-80-132-142.jhb.mweb.co.za [197.80.132.142]
4 77 ms 57 ms 57 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 241 ms 276 ms 279 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.242]
6 245 ms 258 ms 253 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 255 ms 265 ms * 176.67.177.227
8 253 ms 259 ms 246 ms ldn-b5-link.telia.net [62.115.13.13]
9 241 ms 242 ms 268 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.142]
10 * * * Request timed out.
11 * * * Request timed out.
12 240 ms 258 ms 247 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
13 257 ms 258 ms 266 ms 132.185.255.156
14 270 ms 264 ms 259 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
 
Arzy said:
Every weekend its the same thing:




Done a port reset, powered off modem, reset etc. Can't even download from the MWEB Steam servers...Nothing suddenly changed overnight and yet I can't do squat today. You should be able to see my volume during the week as well.

ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 19.0 db 8.5 db
Noise Margin 23.5 db 13.0 db

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.0.1
2 85 ms 56 ms 55 ms 41-133-74-1.dsl.mweb.co.za [41.133.74.1]
3 94 ms * * 197-80-4-70.jhb.mweb.co.za [197.80.4.70]
4 78 ms 67 ms 96 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 96 ms 97 ms 96 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.226]
6 91 ms 95 ms 92 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]
7 * 83 ms 79 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 * 104 ms 132 ms 196.28.178.66
9 85 ms 78 ms 78 ms cte-core-sw2.vwol.net [196.41.144.35]
10 686 ms 110 ms * www.mweb.co.za [196.2.63.110]
11 104 ms 79 ms 78 ms www.mweb.co.za [196.2.63.110]

Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 95 ms * 62 ms 41-133-74-1.dsl.mweb.co.za [41.133.74.1]
3 * * 90 ms 197-80-132-142.jhb.mweb.co.za [197.80.132.142]
4 77 ms 57 ms 57 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 241 ms 276 ms 279 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.242]
6 245 ms 258 ms 253 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 255 ms 265 ms * 176.67.177.227
8 253 ms 259 ms 246 ms ldn-b5-link.telia.net [62.115.13.13]
9 241 ms 242 ms 268 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.142]
10 * * * Request timed out.
11 * * * Request timed out.
12 240 ms 258 ms 247 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
13 257 ms 258 ms 266 ms 132.185.255.156
14 270 ms 264 ms 259 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Click to expand...

Good Day Arzy, this looks like possible congestion.

Have you obtained comparative speed test results with the Telkom guest account?
 
Arzy said:
Unfortunately yes, any suggestions on how to approach it with Telkom?
Click to expand...

You need to gather the information first, including the results showing that even with the guest account you are obtaining degraded results.

Then call them and provide them your results, if that doesn't help. Try a Telkom store and go there with the information you have obtained from your testing.
 
Hey mweb guy its happend again, so here im posting the stuff you requested.

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 79 ms 69 ms 53 ms 41-133-100-1.dsl.mweb.co.za [41.133.100.1]
3 35 ms 38 ms 42 ms 197-80-132-118.jhb.mweb.co.za [197.80.132.118]
4 161 ms 162 ms 164 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 140 ms 147 ms 161 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 135 ms 124 ms 115 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

7 120 ms 125 ms 150 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 104 ms 102 ms 97 ms 196.28.178.66
9 183 ms 190 ms 187 ms cte-core-sw2.vwol.net [196.41.144.35]
10 206 ms 192 ms 167 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Brandon>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 140 ms 148 ms 122 ms 41-133-100-1.dsl.mweb.co.za [41.133.100.1]
3 178 ms 209 ms 211 ms 197-80-132-118.jhb.mweb.co.za [197.80.132.118]
4 252 ms 272 ms 291 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 464 ms 517 ms 478 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
6 400 ms 407 ms 460 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 543 ms 486 ms 426 ms 176.67.177.227
8 509 ms 506 ms 555 ms ldn-b5-link.telia.net [62.115.13.13]
9 701 ms 658 ms 643 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.14
2]
10 * * * Request timed out.
11 485 ms 450 ms 389 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 381 ms 351 ms 354 ms 132.185.255.140
13 333 ms 297 ms 327 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Did the speed tests but they seemed fine, but all the gaming servers i play on Local and international range from 80-200 locally, and 400-1000 internationally.

http://www.speedtest.net/result/2834048534.png - to local.
http://www.speedtest.net/result/2834053283.png - to international.

According to the latency checker in Teamspeak 3- I have been getting 200-1000, with about 0.50% packet loss. Same as last night, was fine like 30 min ago.
 
Last edited:
Darkon Iramus said:
Hey mweb guy its happend again, so here im posting the stuff you requested.

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 79 ms 69 ms 53 ms 41-133-100-1.dsl.mweb.co.za [41.133.100.1]
3 35 ms 38 ms 42 ms 197-80-132-118.jhb.mweb.co.za [197.80.132.118]
4 161 ms 162 ms 164 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 140 ms 147 ms 161 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 135 ms 124 ms 115 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

7 120 ms 125 ms 150 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 104 ms 102 ms 97 ms 196.28.178.66
9 183 ms 190 ms 187 ms cte-core-sw2.vwol.net [196.41.144.35]
10 206 ms 192 ms 167 ms www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Brandon>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 140 ms 148 ms 122 ms 41-133-100-1.dsl.mweb.co.za [41.133.100.1]
3 178 ms 209 ms 211 ms 197-80-132-118.jhb.mweb.co.za [197.80.132.118]
4 252 ms 272 ms 291 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 464 ms 517 ms 478 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
6 400 ms 407 ms 460 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 543 ms 486 ms 426 ms 176.67.177.227
8 509 ms 506 ms 555 ms ldn-b5-link.telia.net [62.115.13.13]
9 701 ms 658 ms 643 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.14
2]
10 * * * Request timed out.
11 485 ms 450 ms 389 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 381 ms 351 ms 354 ms 132.185.255.140
13 333 ms 297 ms 327 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Did the speed tests but they seemed fine, but all the gaming servers i play on Local and international range from 80-200 locally, and 400-1000 internationally.

http://www.speedtest.net/result/2834048534.png - to local.
http://www.speedtest.net/result/2834053283.png - to international.

According to the latency checker in Teamspeak 3- I have been getting 200-1000, with about 0.50% packet loss. Same as last night, was fine like 30 min ago.
Click to expand...

Good Day

Your trace routes show's a jump in latency on the 2nd hop. This would indicate that the problem may be closer to the remote end. Either the remote end itself, line or exchange.

What are the speed test results you are obtaining with the Telkom guest account?
 
Everything has become horribly slow, anyone else got problems?

Edit: Tested another account and same problem, pretty much everything has gone slow. I don't know how to determine what the problem is or do these tracer routes/what they even mean, unless its just telkom/everything is slow in my area? 1meg line
 
Last edited:
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X