MWEB Uncapped ADSL Feedback - Part 2

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Is anyone else unable to watch twitch streams? I'm getting "Failed to load video. Please submit an Issue Report."

Tried to run a tracert to www.twitch.tv. Timing out on the 10th hop.
 
Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 3 ms <1 ms 1 ms login.router [10.0.0.2]
2 687 ms 632 ms 610 ms 41-133-102-1.dsl.mweb.co.za [41.133.102.1]
3 607 ms 584 ms 618 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 729 ms 608 ms 527 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 610 ms 673 ms 660 ms 196.28.178.66
6 655 ms 589 ms 600 ms cte-core-sw2.vwol.net [196.41.144.35]
7 590 ms 535 ms 599 ms mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

Can anyone tell me what the possible problem might be? Just did one of these but I still don't know what Im looking at.
 
Last edited:
twitch.tv is having problems from my understanding. So if you get "failed to load video" try beta.twitch.tv/whateveryouwatch hopefully it will work for you
 
Eliphas said:
Can anyone tell me what the possible problem might be? Just did one of these but I still don't know what Im looking at.
Click to expand...

Hi Eliphas

Based on the spike in the 2nd hop, it looks like it may possibly be congestion at the exchange.
 
I'm getting very high pings in traceroute for a while now, especially evenings. Here is two taken with a few minutes between

Tracing route to www.google.co.za [74.125.233.55]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 152 ms 141 ms 167 ms 41-135-70-1.dsl.mweb.co.za [41.135.70.1]
3 29 ms 16 ms 17 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]

4 247 ms 264 ms 122 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 65 ms 85 ms 107 ms tengige0-0-0-2.11.cpt-p-1.mweb.co.za [196.28.178
.97]
6 278 ms 315 ms 260 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 178 ms 67 ms 41 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 36 ms 47 ms 87 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 250 ms 147 ms 89 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 38 ms 38 ms 39 ms 64.233.174.21
11 144 ms 206 ms 255 ms jnb01s01-in-f23.1e100.net [74.125.233.55]

Trace complete.
Click to expand...

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 16 ms 16 ms 15 ms 41-135-70-1.dsl.mweb.co.za [41.135.70.1]
3 167 ms 170 ms 164 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]

4 158 ms 117 ms 142 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 188 ms 85 ms 56 ms tengige0-0-0-2.11.cpt-p-1.mweb.co.za [196.28.178
.97]
6 172 ms 152 ms 186 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 140 ms 106 ms 97 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 211 ms 197 ms 206 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 41 ms 38 ms 37 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 198 ms 186 ms 215 ms 64.233.174.21
11 231 ms 195 ms 189 ms jnb01s01-in-f23.1e100.net [74.125.233.55]
Click to expand...
 
meh, MWEB gone crap again? Even local has been sluggish and I've had problems authenticating. My backup Afrihost 1GB is flying - and even local pages are at least 20% faster.
 
Eliphas said:
Nothing I can do about that right?
Click to expand...

Good morning, the trace routes show high latency on the 2nd hop. This can also show a problem closer to the remote end, the line, exchange or the remote end itself.

I would suggest getting the port recreated, testing with an alternate router. Ensure you do trace routes to local and international websites. Please also do speed tests with the Telkom guest account.

If it then proves congestion, then you can make contact with Telkom with the proof available to you.
 
TheLaggingShaman said:
I'm getting very high pings in traceroute for a while now, especially evenings. Here is two taken with a few minutes between
Click to expand...

Morning TheLaggingShaman, please do trace routes to mweb.co.za and bbc.co.uk

Is it only your gaming that is being affected? Which games are you playing? Are you doing console or PC gaming?
 
Schitzo said:
Hi folks! Is it just me or is International access up the creek again?
Click to expand...

nihilist said:
meh, MWEB gone crap again? Even local has been sluggish and I've had problems authenticating. My backup Afrihost 1GB is flying - and even local pages are at least 20% faster.
Click to expand...

Good MOrning Guys, are you still having trouble with International traffic?
 
Wow, I actually spoke to someone at Telkom today that made an effort.

Didn't resolve my problem though but he did check traffic at the exchange and apparently it wasn't running at even close to capacity so he has logged a fault on the line.
 
aborg said:
Also bit slow today - dunno what's up.

OK it's pathetic, I can't even complete an international test. Ping seems OK +-200ms to the UK but download speed is a mess. Local the same.

Local test: http://www.speedtest.net/result/2835965556.png

International after it finally finished: http://www.speedtest.net/result/2835979216.png
Click to expand...

Hi aborg

Please let me know if you still having trouble with your connection.
If so, please PM me your account info and I will look into this for you.
 
last night at 1 in the morning my ping works fine, then 8 in the morning it goes bad again...
got to love 40-80 spikes in-game :/

guess i must call telkom now ....
 
Same, night times fine but the morning-night terrible spikes, I play on LoL US server and usually I get 300 ping, which is fine, but lately its been 400-800 and sometimes even 1400. I don't think its mwebs fault though since I've tested with a different account and same result, so Im phoning telkom tommorow too.
 
Diablo 3 is almost unplayable at the moment and every time it freezes up, I see that the rest of my Internet is dead as well..don't know if it's telkom...sounds more like an MWEB problem (we aren't on the same exchanges after all..)
 
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