MWEB Uncapped ADSL Feedback - Part 2

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Hi MWEB. Why is my speed so bad recently?
Same line, same time - the difference in speed between my FNB & MWEB is just stupid:
2565335609.png - FNB DL Speed 6.82Mb/s
2565340877.png - MWEB DL Speed 0.21Mb/s

I fully understand its a shaped account, but I literally can't even stream a 360p YouTube video at the moment...
 
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Phenie said:
Hi MWEB. Why is my speed so bad recently?
Same line, same time - the difference in speed between my FNB & MWEB is just stupid:
View attachment 42306 - FNB DL Speed 6.82Mb/s
View attachment 42312 - MWEB DL Speed 0.21Mb/s

I fully understand its a shaped account, but I literally can't even stream a 360p YouTube video at the moment...
Click to expand...

Good MOrning Phenie, please let me know which DNS settings you are using?

Please also inbox me your MWEB account details.
 
Mweb Guy,

Port 119 is currently blocked?

NNTP dead on both my static IP account and home uncapped account.
My brother in Durban also can't connect to anything on port 119 with his unshaped account?
Mweb news server is not responding to pings, and astraweb paid service, also no throughput.
 
Hummercellc said:
Mweb Guy,

Port 119 is currently blocked?

NNTP dead on both my static IP account and home uncapped account.
My brother in Durban also can't connect to anything on port 119 with his unshaped account?
Mweb news server is not responding to pings, and astraweb paid service, also no throughput.
Click to expand...

Good Morning Hummercellc, I am not aware of any block on port 119.

Please reboot your router for 5mim and let me know if connecting with a new IP helps you.
 
This weekend I downloaded torrents on my 4Mbps uncapped account at speeds touching 500kbp/s. Older torrents that had fewer seeds slowed down to between 10kbp/s to 120kbp/s. My online gaming also seemed more stable with fewer disconnects.
 
MWEB Guy said:
Good Morning Hummercellc, I am not aware of any block on port 119.

Please reboot your router for 5mim and let me know if connecting with a new IP helps you.
Click to expand...

Static IP on Business Account, reboot made no difference, switched to afrihost and NNTP started working?
 
Hummercellc said:
Static IP on Business Account, reboot made no difference, switched to afrihost and NNTP started working?
Click to expand...

I have requested that our business support team make contact with you regarding your query.
 
MWEB, cancellation forms have been sent. i had enough please make sure my account is terminated on time and no issues regarding this.

When can i expect my account to be cancelled? I sent through the forms today.
 
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poorestguy said:
MWEB, cancellation forms have been sent. i had enough please make sure my account is terminated on time and no issues regarding this.

When can i expect my account to be cancelled? I sent through the forms today.
Click to expand...

Good Day

If you submit the cancellation forms today, the calender month notice period will start on the 1st of next month.
 
MWEB Guy said:
Good Day

If you submit the cancellation forms today, the calender month notice period will start on the 1st of next month.
Click to expand...

Is there an Mweb cancellation policy that you could link me to? Because that is not the legal definition of a calendar month, so it's not binding if there isn't more stipulated in the agreement. I submitted my cancellation form today and I'd prefer not to throw money down the drain.
 
Hi MWEB Guy,

My speeds today are really terrible. Both local and int. I ahve already done a router reboot, does not help. I'd apreciate it if you could look into it. I'll inbox you my account deats now.
Thanks.
 
Ok it took me like ten minutes to send a PM to you my details. That is how slow this connection is. Its worse than dial up. NO KIDDING.
 
Bryn26 said:
Is there an Mweb cancellation policy that you could link me to? Because that is not the legal definition of a calendar month, so it's not binding if there isn't more stipulated in the agreement. I submitted my cancellation form today and I'd prefer not to throw money down the drain.
Click to expand...

Hi Bryn26

You can find this on our terms and conditions page on our website.
 
MWEB Guy, are you seeing into my problem? Just any feedback would be nice thanks.
 
Btw my WebAfrica account works just fine... Also thanks for all the NON-responses...
 
quax said:
Ok it took me like ten minutes to send a PM to you my details. That is how slow this connection is. Its worse than dial up. NO KIDDING.
Click to expand...

quax said:
MWEB Guy, are you seeing into my problem? Just any feedback would be nice thanks.
Click to expand...

quax said:
Btw my WebAfrica account works just fine... Also thanks for all the NON-responses...
Click to expand...

Hi quax

You mentioned you PM'ed me, I haven't received the details yet. Please can you resend the MWEB account details in order for me to provide you with further feedback.
 
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